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167 Reviews of Hyannis Honda - Service Center
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June 30, 2022
I’ve had 2018 Honda CR-V EXL serviced multiples times at Hyannis Honda. They are prompt, friendly and honest. They never once tried to sell me a service that I did not need. Their waiting room is comfort Hyannis Honda. They are prompt, friendly and honest. They never once tried to sell me a service that I did not need. Their waiting room is comfortable and clean. I highly recommend this dealership. More
by Joanie77
Employees Worked With
August 24, 2021
Although my visit started off shaky because with no appointment, Stephanie Cannon/Svc Mgr made every effort to accommodate and the car was done perfectly. appointment, Stephanie Cannon/Svc Mgr made every effort to accommodate and the car was done perfectly. More
by aaddel
Employees Worked With
June 25, 2021
Recently purchased a new Passport off Cape, because of a friend who knew the sales manager. However we decided we will have it serviced in Hyannis. Met with the Service Manager, Stephanie Cannon. She took t friend who knew the sales manager. However we decided we will have it serviced in Hyannis. Met with the Service Manager, Stephanie Cannon. She took the time to answer all my questions about our new Passport and actually accompanied me on a test drive to show me how all the new features work with our new car. She was very helpful and very professional. We look forward to working with her in the future....and by the way, when it's time to make another purchase it will be at Hyannis Honda. More
by dan
Employees Worked With
March 06, 2021
Mark was by far the best person I worked for. Then along came covid and well the rest is history. I also worked with Stephanie at Honda and Balise. Very smart lady, with a killer smile. The rest af the sta came covid and well the rest is history. I also worked with Stephanie at Honda and Balise. Very smart lady, with a killer smile. The rest af the staff are also very good people to work with.Brian, Kyla, Kayla, JJ, Jazz, Laura. More
by Marauder8
Employees Worked With
Other Employees :
Joanne Jack, Mark Davidson, Kayla Standring, Jasmine Littleton
March 03, 2021
I'm really on the fence here. Everyone is nice, but I've had several experiences that make me think its about time I go to Honda off Cape. Went in last week for oil change and tire rotation. Five miles afte had several experiences that make me think its about time I go to Honda off Cape. Went in last week for oil change and tire rotation. Five miles after service lights came on. Needed to go back to get air was not calibrated. Had also scheduled another appointment for radiator. Part came in, dropped off car. An hour later, received call that one of the ordered pieces was damaged. Pain, but fair enough. Mentioned on way out, that this was the second time in the course of a week I had to return to dealership because of something not being right, asked for the 10% discount coupon to be used towards a 850 repair. "someone will email you" Bring the car in this morning for said repair and am told they forgot to include something in original estimate (+ $75) and I ask about coupon again. Was told management change and discounts now needed to be approved. Receive a call from Manager, "cars ready". silence. nothing, long pause. I then have to explain why I would like a discount coupon towards a service that was delayed, misquoted. At that point she offer the coupon. I find it interesting that the coupon pretty much was the same amount as the forgotten item on the estimate. Three years ago, husband had his Pilot's wheels changed. Drove a few days and it felt weird. Looked at one of the tires and one of lug nuts was about to fall off. ooops. More
by tkmarini
Employees Worked With
Jasmine Littleton
February 24, 2021
Working with Hyannis Honda has always been a great experience. This is the 4th Honda I have purchased from the Hyannis location, and I always use their service department. Staff is helpful, efficient experience. This is the 4th Honda I have purchased from the Hyannis location, and I always use their service department. Staff is helpful, efficient and thoughtful in their interactions with me. More
by mk
October 08, 2020
horrendous service took 5 times for them to replace a headlight on a car I bought from them. Then brought the car back after 100 days and they tell.me.they cant look at a light that came on because it's headlight on a car I bought from them. Then brought the car back after 100 days and they tell.me.they cant look at a light that came on because it's not a Honda i.bought the car from.them. terrible service! More
by bosred8
Employees Worked With
August 14, 2020
Taking the time to solve an issue - I brought my car in for routine service and I had a question about something I could not find on my dashboard display. Initially I could not get it I brought my car in for routine service and I had a question about something I could not find on my dashboard display. Initially I could not get it solved, but Mark took the extra time to get it solved and provide me with a clear, direct and printed out explanation. Great Experience. The service staff at Hyannis Honda have always been good. More
by H.P.
Employees Worked With
Other Employees :
Mark Davidson, Norman Lamarre, Kayla Standring, Jasmine Littleton
February 14, 2020
Can't say enough good things about Brian I have dealt with Brian at least 3-4 times both on routine and non-routine service calls. He has always been thorough, informative, personable and a I have dealt with Brian at least 3-4 times both on routine and non-routine service calls. He has always been thorough, informative, personable and a pleasure to work with. I am a three year Hyannis Honda customer. The entire service department is excellent. Brian exemplifies the attitude of the department. More
by SteveG
Employees Worked With
October 08, 2019
Knowledgeable, honest and efficient I have dealt with Brian several times over the years. He is by far one of the best Service Advisor that I have come across over the years. I have dea I have dealt with Brian several times over the years. He is by far one of the best Service Advisor that I have come across over the years. I have dealt with other dealerships and most of them don't hold a candle to Brian and Hyannis Honda ..Dealing with Brian and Hyannis Honda, you feel that they have your best interests at heart. I highly recommend Brian and Hyannis Honda Service. More
by Ed.S
Employees Worked With
