Hyannis Honda

I recently purchased a used Pilot from this dealership. The price was good, but the post sale experience has been very bad. Here is the full story: I had a very hard time negotiating with Boston area deal The price was good, but the post sale experience has been very bad. Here is the full story: I had a very hard time negotiating with Boston area dealers and even locating a used Pilot with my required features. I don't understand why dealers are so insistant that I visit them to get the best price. My time is valuable to me and if you, the dealer, can't quote me your best price over the phone I'm not going to waste my time to come visit you. Finally, I found a Pilot to meet my needs at Hyannis Honda. I live far away and asked in advance if the vehicle had any visible damage because I really did not want to be surprised upon visiting and potentially picking it up. Dan Dedoming assured me there was no visible damage and that the only scrapes he could find would not even show up on the camera. With this "assurance" I placed a deposit and was ready to come inspect and hopefully drive away the vehicle the next day. Well, it turns out they did not have a clear title yet, so even though the vehicle was listed for sale and they happily took my deposit, I had to wait another 5 days to come pick it up. Strike 1! Instead of going to get the vehicle on a convenient weekend, I had to take a half day, rush down to be there before 4:30pm on a Monday. When I arrived, the vehicle had some very obvious scrapes on the side view mirror and on the tailgate that were poorly touched up by hand. They could have easily been captured by a camera. Strike 2! Since I'd made the trek (1.5 hours), I felt duped as they were unwilling to reduce the price and were pushing that I HAD TO wrap up the deal in time to get inspection by 5pm so I could drive it home. That left me with a crummy feeling since I had been lied to by Dan and was now invested ($500 deposit and 3+ hours of traveling) more than I would have liked in the purchase to back out. Upon agreeing to the purchase, I then went to their service department at 4:50 to have the inspection done and to have a spare valet key made. Their service manager insisted they could not make the spare key in time (they close at 5) and that I would have to come back with the car and the key another time! Seriously?! I live almost 90 miles away! After arguing with him, he finally backed down and agreed to do it. He was done before 5pm anyway. After getting home with the vehicle, I contacted Dan and his sales manager Will to reiterate my dissatisfaction with the condition of the vehicle and the lie that Dan had told me. My bitterness was really compounding after a few days. They agreed that they would repaint the tailgate at their wholesale cost. Since then, I've tried 3 times to get Dan to tell me what that exact cost is, and he has gone radio silent. Go figure, they got their money, the vehicle is 90 miles away, they probably never expect to see me again. If you buy from Hyannis, make sure you get everything you want, in advance, in writing, before finalizing the sale and paying. They are just like any other car dealership. Warm and friendly to rope you in, then they disappear as soon as they have your money. UPDATE: Within 45 minutes of posting this review, Dan emailed me with a price quote for the paint repair. Not sure why my 3 email requests for the same info went unanswered, but I guess broadcasting your experience is the fastest way to get a response. Thank you Dan for noticing my dissatisfaction and following up. More

I had to take my car to Hyannis Honda for body work following an accident. Complicating my sutuation was the fact that I live on MV Iland and getting back and forth to the mainland in the summer can be following an accident. Complicating my sutuation was the fact that I live on MV Iland and getting back and forth to the mainland in the summer can be very difficult. Tom and his crew in thd body shop and office ( the nicest people I think I have ever dealt with !!) made it so much easier. They accomodated me when I needed a ride back to the ferry when I brought the car over to them. There was a further issue becasue the car needed more repair than the insurance company had initially authorized, so it took a little longer tp repair. The insurance company was also to come to Honda to do this authorization, but this was going to make my return to Hyannis much more complicated and lengthy given my "Island" situation. In any case, Tom took care of everything- made the calls to the insurance company, got back to me very quickly, and I got my car back and was dealyed any further ! Not only was the body work great, but they also washed and waxed it- the car looked brand new ! Thanks to Tom and his great team at Hyannis Honda ! More

Grrreat Service ! Even though the service department Grrreat Service ! Even though the service department agenda was quite packed, they managed to service us quickly during our Cape Cod vacations and 's Grrreat Service ! Even though the service department agenda was quite packed, they managed to service us quickly during our Cape Cod vacations and 'saved' our vacations by getting us quickly back on the road. And guess what we even had an excellent service in French by Normand Lamarre. We Quebecers like that ! Merci beaucoup à toute l'équipe de Hyannis Honda et à Normand Lamarre en particulier. Louis R., from Montreal Quebec, Canada More

Outstanding experience. The team is dedicated to customer satisfaction. I was warmly greeted, treated as if I was the most important customer, and I was there for a small repair for our '08 Odysse customer satisfaction. I was warmly greeted, treated as if I was the most important customer, and I was there for a small repair for our '08 Odyssey that was hit in a parking lot. The team was thorough, spending time to explain the process, and what to expect for repairs. Very helpful in all aspects of the claim with the insurance company. Entire team was polite, kind, and friendly. This is an outstanding body shop. I would recommend the Hyannis Honda Auto Body shop without hesitation or any reservation. Simply, The Best. More

THE SERVICE ADVISOR WAS EFFICIENT, FRIENDLY, KNOWLEDGEABLE AND SAW TO IT THAT MY NEEDS WERE MET. You are fortunate to have such an employee in your employ. your facility was recommended to me KNOWLEDGEABLE AND SAW TO IT THAT MY NEEDS WERE MET. You are fortunate to have such an employee in your employ. your facility was recommended to me byLiberty mutual co. The office area was neat and clean. other employees passing near by also said hello. Iwas given an approm time ti completethe work. also receive a tell call that tha vehicle was available to be picked up ( on Time) When I arrived the vehicle was ready and had been washed\ More

Excellent auto body work and customer service. Fun loving and great spirited group of people would definitely come back for service. Excellent auto body work and price was much cheaper than expected. Quality and great spirited group of people would definitely come back for service. Excellent auto body work and price was much cheaper than expected. Quality was well above average. Service was more than expected. Definitely recommend to anyone. I wouldn't go anywhere else. Can't wait to do it again. Perfect! More

Hassan was very helpful and patient when helping us purchase our used Honda CRV. He was able to answer all of our questions. He gave us precise information and put no pressure on us to buy. When dea purchase our used Honda CRV. He was able to answer all of our questions. He gave us precise information and put no pressure on us to buy. When dealing with paperwork and pick up times/services needed, Hassan called several times to check in to makes sure that we were understanding the whole process. Hassan even called us after we had purcased and picked up the car to make sure that we were satisfied with our purchase. More

I was received with courtesy and friendliness from the moment I walked in. All the facts about my transaction were explained to me completely in a way I understood the first time. Mr. Granite took me fo moment I walked in. All the facts about my transaction were explained to me completely in a way I understood the first time. Mr. Granite took me for a test ride and explained everything I needed to know as we rode along. When we were through, I felt very comfortable about driving this car. Mr. Granite made me a fresh cup of coffee while he attended, very professionally, to the paperwork. It took less time altogether than it does for me to buy a new pair of shoes. Dennis has been in touch with me twice already since I bought the car to check if everything was alright. I appreciate the professionalism, courtesy, and helpfulness of both the salesman (Mr. Granite) and the dealership in general. I will certainly recommend Hyannis Honda and Mr. Denni Granite to my family and friends! More

No high pressure, but an effort to meet my needs. Respectful of my needs and my time. When the care couldn't be ready in time to meet my needs, they compensated me with a rental car. They did every Respectful of my needs and my time. When the care couldn't be ready in time to meet my needs, they compensated me with a rental car. They did everything to make the experience positive. this is my second experience buying a used vehicle from this dealership, and the previous experience was equally satisfying. That time it was my daughter's first time buying her own car, and our representative said, "we just want to make this a good experience for her" that was 2 1/2 years ago, and we came back, and she's still happy with the car. More

Our experience at Honda was fantastic! We had a fairly new Toyota and were not happy with the way we were being treated by Toyota. Our new Toyota was experiencing all the problems that later came to the new Toyota and were not happy with the way we were being treated by Toyota. Our new Toyota was experiencing all the problems that later came to the headlines. We decided we did not feel safe in our Toyota. We looked at all the information available for new cars and found that the Honda Accord was the car for us. When we got to Honda we were given all the time we needed and David W. had all the information and answered our questions and most importantly, he did not give us a "sales job". He was an honest man and we felt lucky to have found him again (he had sold us a car years ago). We were not rushed and we made the right decision for us. I love my Honda and feel it is a superior car to the Toyota Camry that we previously owned. The bottom line is that we were treated well and fair. More