Hutchinson Kia of Macon - Service Center

Slow service center. Horrible customer service. Made me wait from 730 am until 400pm for my car to be serviced for a oil change plus a oil leak. Possibly that they cause Horrible customer service. Made me wait from 730 am until 400pm for my car to be serviced for a oil change plus a oil leak. Possibly that they caused bc they're the only place I take me vehicle. Awful service today More

On Oct 1,2022 I purchased a 2015 Kia Sorento from Hutchison Kia with a 1 year maintenance agreement and 4 year extended warranty. Was told when purchased it was covered bumper to bumper for first yea Hutchison Kia with a 1 year maintenance agreement and 4 year extended warranty. Was told when purchased it was covered bumper to bumper for first year with max on 100 out of pocket. After taking 2 months to get appointment to have some issues looked at took in on September 27 and was told filters for motor and cabin filter was not covered as well as rotors turning and would be 509.20 and they did not even look at the popping noise I told them about in steering column. For the one year 1000 dollars I paid got total of 2 oil changes and told nothing else was covered as for the sudden flaking paint it only had 3 year warranty. Contacted them before I came on here to see if could get any results on Oct 29 and was told would have someone from management contact me as of now 10-7 no one from there has contacted me and as for paint contacted Kia directly and was told Kia has no planned to correct the issue. Kia paint does not stick to metal as it is like they painted an oily surfaces and did not prep the vehicle for paint. If I could rate below 1 would but since one is the lowest guess that’s best can do. I give the rating to Hutchison and Kia both! DON’T BUY A KIA if you want it to look good for years. I have a 2002 white WV that looks better than the white 2015 KIA The paint is worthless and the touchup that they sold me is a joke doesn’t really match or work. More

Just an update. I contacted the owner or the Kia dealership (Michael Hutchinson) in order to get the service dept to give me an update on my 2015 Kia Sorento. I pur I contacted the owner or the Kia dealership (Michael Hutchinson) in order to get the service dept to give me an update on my 2015 Kia Sorento. I purchased it from the dealership last April. I’ve had it 13 months when the motor went out. It’s been in the shop since the end of May. 4 months! Service dept says that there are 18 motors that have to be replaced before mine. 18! As they are taken in the order that they came in. He said some have been waiting since early April. I do have the extended warranty that was added at purchase of $4000 more to cover the motor. With that being said: DO NOT PURCHASE A VEHICLE FROM HITCHINSON KIA IN MACON. Their service department is lousy and for that many vehicles to be piling up there, I’m beginning to think that their vehicles are lousy as well. I’m a firm believer in giving feedback and word of mouth goes a long way.. BEWARE of Hutchinson Kia. ☠️💀 More

Bought 2017 KIA SPORTAGE IN FEB, CAR CHECK ENG LIGHT CAME ON THIS MONTH, & HAVE NOT HEARD FROM DEALERSHIP YET, TO REPAIR CAR - HELP! TOLD I HAVE TO MAKE AN APPT TO HAVE CAR REPAIRED-? I'M CONFUSED, CAR IS U ON THIS MONTH, & HAVE NOT HEARD FROM DEALERSHIP YET, TO REPAIR CAR - HELP! TOLD I HAVE TO MAKE AN APPT TO HAVE CAR REPAIRED-? I'M CONFUSED, CAR IS UNDER MFG WARRANTY, & EXTENDED WARRANTY PURCHASED AT SALE OF CAR! CALLS ALWAYS PUT ON HOLD IR TRANSFERED TO VOICE MAIL. WAS INFORMED THAT SVC REP WOULD HAVE A MTG & RETURN CALL - I'M STILL WAITING ... More

No accountability. They can't get the title paperwork correct. Financed the car in February and now its December, and they still have not fixed the problem. Must have spoken to a dozen people and email correct. Financed the car in February and now its December, and they still have not fixed the problem. Must have spoken to a dozen people and emailed even more. They don't care, they got their money. More

Went to Hutchinson Kia in Macon with the mailed out scratch off flyer, that stated I won the$7500 Visa card. Arrived, only to be hounded to buy a car asked about my prize, needless to say, I never rece scratch off flyer, that stated I won the$7500 Visa card. Arrived, only to be hounded to buy a car asked about my prize, needless to say, I never received the Visa card. They are scammers. More

Highly recommend Kia service dept! I had a recall item on my Kia Optima and have never been so pleased with a company. The girl at the counter (wish l knew her name) was excellent. Very I had a recall item on my Kia Optima and have never been so pleased with a company. The girl at the counter (wish l knew her name) was excellent. Very professional and kind. She ordered all outstanding recall work to be done at the same time as the item I came in to replace. The work was done very quickly and my car drives like new. Same girl even interrupted her lunch to help me check out and brought my car to me. Such great service is rare these days, thank you! More

Recall repair took 4 1/2 months My daughter's car was a part of the massive recall efforts by Kia due to faulty engines. The car was taken to the dealership on May 19 and her engine My daughter's car was a part of the massive recall efforts by Kia due to faulty engines. The car was taken to the dealership on May 19 and her engine wasn't ordered until September. Her car literally sat in the parking lot for 4 months. During this time we personally had to pay for a rental car. Which they will not fully reimburse. More

Great Customer Service Fantastic Customer service from Salesman Brandon Cooper. He made what was a bad situation a good situation. I truly appreciate the great service off Fantastic Customer service from Salesman Brandon Cooper. He made what was a bad situation a good situation. I truly appreciate the great service offered to me. More