Hutchinson Kia of Macon - Service Center

Dont know what a torque wrench is used for. On 09/27/2023 I took car in to have oil changed and tires rotated plus had concerns about shake on braking at the time had 98256 miles and driven lit On 09/27/2023 I took car in to have oil changed and tires rotated plus had concerns about shake on braking at the time had 98256 miles and driven little, Now has 104233 miles and decided to change rotors as recommended. The last to have tires off was the dealership using a 940nm impact and deep 21mm socket would could not break the lug nuts loose. Had to take a 2 ft breaker bar and jump up and down on it to get the nuts loose had I been on side road would have to have someone come change the tire because factory lug wrench would not have broken the nuts loose. After getting wheels off the little screws on the rotor were loose and pushed against the rim imprint on back of rim from this. I changed the rotors but now wonder if it was from the loose screws. The rims torque at 100nm not 1000+ nm. Its bad when seen Walmart use a torque wrench to tighten the lug nuts and there is no way dealship used a torque wrench. Had service done little over week ago and was thinking of getting new tires but not if they are going to impact drive the lug nuts on like that, would expect better from dealership. Since time of oil change and tire rotation did notice new office help but unsure about shop help but know there is no way I could have done a simple tire change on side of road. More

Got new tire just threw spare in back of my car charge me for tire I kept never go again and xx to leave a star before will post they don't deserve it for tire I kept never go again and xx to leave a star before will post they don't deserve it More

Great service and good customer service and advisor was very nice to take care of clients very nice to take care of clients More

Staff was great helpful and broke down the minor work our car needs. Told me important to you can wait. I appreciate that alot. I was there for the factory recall my appointment went smoothly took my car rig car needs. Told me important to you can wait. I appreciate that alot. I was there for the factory recall my appointment went smoothly took my car right back. I left think all day job. Guess what called before I was home an hour. We will use the now forever. Thank you all. Highly recommend More

The sales team was a five star, but the Sevice department is the worst experience I have ever had.. had multiple dealings with the service team but today was it for me. is the worst experience I have ever had.. had multiple dealings with the service team but today was it for me. More

My car is fantastic but the sales when I bought it is horrible and now I find that the service department is just as horrible... DO NOT USE HUTCHINSON KIA horrible and now I find that the service department is just as horrible... DO NOT USE HUTCHINSON KIA More

Great customer service, good and fast service, it's easy to make appointment at your convenience to make appointment at your convenience More

Their dealership is very professional. They handle business like all businesses should be handle. D they do a great job? They handle business like all businesses should be handle. D they do a great job? More

Professional friendly curious and did a great work I had 3 recalls which they did in a reasonable amount of time class act! 3 recalls which they did in a reasonable amount of time class act! More

The worse dealership ever. Service was the worse. Have already called the BBB. Was told my car would cost over $4800 to fix. Had it towed to get a second opinion from another m Service was the worse. Have already called the BBB. Was told my car would cost over $4800 to fix. Had it towed to get a second opinion from another mechanic. Took the paperwork I was issued from the Hutchinson service center to the second mechanic. Was told the only thing I needed for my car to run was a battery. The second mechanic did a full diagnostic test on my car and said the only thing that they had right on their over $4000 invoice the service center gave me was the battery. Hutchinson price for the battery was $389. The second mechanic battery price was $240. I work for the public everyday. Customers ask me daily where is the best place to buy a car or the best place to have a car serviced. Well, it want be Hutchinson Kia because the dealership and service department are crooks. Even when I mention where I took my car every person has said you took it to the WORSE PLACE in Macon Ga. More