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Hutcheson Ford - Service Center

St. James, MO

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768 Reviews

768 Reviews of Hutcheson Ford - Service Center

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April 26, 2018

Great as always!! Wonderful people to work with. They pick up my business vehicles and return them to me. This saves me so much time. That alone would be worth my bu More

by leesrolla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gordy Wells
Apr 27, 2018 -

Hutcheson Ford responded

Thank you for the 5-star rating. We realize our customers are very busy, thus adding the service of picking up a vehicle for service and returning upon completion is just one way we strive to make our customers happy.

April 24, 2018

Great Service! Had a 100,000 mile service/checkup on my 1998 Ford F-150. They did a very thorough job and all service was done properly and on time! Then had to re More

by Bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teresa Jackson, Joe Welch
Apr 26, 2018 -

Hutcheson Ford responded

Bob, we appreciate your business and thank you for your high rating. Our team is committed to making sure our clients have the best experience. And the best coffee.

April 24, 2018

Friendly and professional service Always friendly service. They explain in detail any issues and the importance of getting parts fixed. They don't pressure you into fixing parts and wi More

by LWoods
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gordy Wells
Apr 26, 2018 -

Hutcheson Ford responded

Customer satisfaction is our number 1 commitment. We are pleased to learn that you were satisfied with the service you received. Thank you for rating us with 5-stars.

April 18, 2018

Great service Service department staff understood my problem right away and corrected it. I appreciate their expertise and quick resolution. I trust that this iss More

by Larry
Recommend Dealer
Yes
Employees Worked With
Chase Ford
Apr 18, 2018 -

Hutcheson Ford responded

Larry, we thank you for your business and allowing us to correct any concern you were having. Please contact us for all of your vehicle service needs.

April 17, 2018

Excellent dealer Every thing was completed as promised and on time. They also went above and beyond to accommodate a special request I had and allowed me to use one o More

by hefiebs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Welch, Gordy Wells
Apr 19, 2018 -

Hutcheson Ford responded

We commit ourselves to provide a high level of customer satisfaction. Accommodating our valued customers is our commitment.

April 17, 2018

Great experience! I had a great experience as always. Everyone is friendly and very helpful. My service work was done in a reasonable amount of time and looks great! More

by Dwells
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gordy Wells, John Bilbrough
Apr 18, 2018 -

Hutcheson Ford responded

We value your business, Dwells. Thank you for visiting our service department. We strive to make our customers number 1, always.

April 17, 2018

Scheduled Service Quick, no unneeded up sale attempts, and great lobby with free snacks. Best oil change deal in the area! I have purchased the oil change package on al More

by 417joshua.crowell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teresa Jackson
Apr 18, 2018 -

Hutcheson Ford responded

Thank you, 417joshua.crowell, for the 5-star rating. We want our customer to be as comfortable as possible; time to relax, enjoy complimentary beverages and snacks while they wait. We appreciate your business and trusting us with all 3 of your vehicles.

April 13, 2018

Always quick and efficient service. At Hutcheson they always fine time for me on my schedule. The service is quick and efficient and every employee or associate is extremely courteous. More

by dottyewolf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Tucker is my contact. Do not know names of service people. Gordy Wells is an outstanding person to contact, Teresa Jackson, Joe Welch, Gordy Wells
Apr 16, 2018 -

Hutcheson Ford responded

Thank you for your 5-star rating, dottyewolf. We appreciate you and your business.

April 09, 2018

Super nice people..but takes for ever for a oil change Very nice people but the past 2 times I took my car in for a oil change it’s been about a 4 hour ordeal every time..I wouldn’t go back but I purchased More

by ebaum0815
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Teresa Jackson, Joe Welch, Gordy Wells, John Bilbrough
Apr 23, 2018 -

Hutcheson Ford responded

At Hutcheson Ford we do offer pick up and delivery service in the St James and Rolla area. We picked up this vehicle in Rolla around 10 am for an oil change . The oil change and multi point check was completed shortly after we got the vehicle back to the service department then the vehicle was delivered back to the customer after lunch at about 1;30. If a customer request that the vehicle be delivered back by a certain time we always make sure that we schedule the service accordingly . We did reach out to the customer by e-mail and phone and have not been able to get the customer to respond . At Hutcheson Ford we strive very hard to give our customers the very best service possible and we always appreciate any feedback they may have .

April 05, 2018

Quick Oil Changes and Service We always get great service. They get us in within just a couple days from calling. Let us know if something else needs to be fixed, and are great wi More

by Mulkey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Bilbrough
Apr 06, 2018 -

Hutcheson Ford responded

Mulkey, thank you for visiting Hutcheson Ford. We look forward to being of assistance to you again.

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