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Hutcheson Ford

St. James, MO

Overview
Reviews
Vehicles
4.7
1,598 Reviews
Call Dealership (573) 265-7015
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308 N. Outer Rd.

St. James, MO

65559

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Showing 1,598 reviews

July 01, 2021

Always take great care of my vehicles. Love the inspection they do, finding issues before they are problems. Fast friendly service, clean waiting area as well as a super clean shop tells you how we More

by clydekeene1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Holland
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Jul 14, 2021 -

Hutcheson Ford responded

Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Hutcheson Ford. We look forward to serving you for many years to come!

June 29, 2021

Best Dealership around for sure! Great experience! Thanks for everything! More

by matt@merhow.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Billingsley, Ryan Shockley, Amy Hitch
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Jul 14, 2021 -

Hutcheson Ford responded

Thank you so much for taking the time to share your experience at Hutcheson Ford. We take pride in knowing our customers are happy with their store experience.

June 28, 2021

They are so responsive and explained everything in great detail. More

by jrw6970
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Billingsley, Ryan Shockley, Amy Hitch, Drew Tucker
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Jul 14, 2021 -

Hutcheson Ford responded

Thank you so much for this great 5-star review. We really appreciate your business and helping to share the word about Hutcheson Ford.

June 26, 2021

Schedules appointment to look at pickups, have trade evaluated. Once there, salesperson was unprepared, lacked knowledge, didn't listen. Waste of time. Going elsewhere! More

by Newcarbuyer
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sara Myers
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Jun 26, 2021 -

Hutcheson Ford responded

Mr. Graves, I am sorry for your poor experience with Hutcheson Ford. I couldn't find your name in our data base. When did you come to our store? I will try and find out where we dropped the ball. Again my apologies we should have been prepared for you when you came in.

Jun 27, 2021 -

Newcarbuyer responded

I had several emails in late-May and early-June with Sara Myers leading up to a scheduled appointment for 4 PM on Monday, June 7. In our emails we discussed my trade, potential f150s, and a used car for my son. I can provide emails if requested to confirm.

Jul 02, 2021 -

Hutcheson Ford responded

Mr. Graves, I did find all of the emails and your profile. We did have a typo in our system and that is corrected now. I do see where you had an appointment set. We should have been prepared for you at that time. Thank you for bringing this to light, we can not improv unless we know where we have weakness. Our apologies. I hope that you found the vehicle you are looking for, would appreciate another opportunity in the future to serve you better. Ryan Shockley Sales Manager

June 26, 2021

Very professional and friendly to deal with. Hutchenson Ford always makes my purchase and service experience pleasant and easy. The service staff is the gold standard. More

by wcwool1951
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tech: 92, Gordy Wells, Tyler Rolufs, Rick Lewis, Cody Parks, Tyler Collins, Cameron Bogart, Shirley Eads
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Jul 14, 2021 -

Hutcheson Ford responded

Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.

June 26, 2021

Very Professional and Friendly to deal with. They always make the service experience easy. More

by hkemnitzer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Kemnitzer, Rodney Barnett, Anthony Billingsley, Ryan Shockley, Gordy Wells, Drew Tucker, Jeremy Clark
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Jul 14, 2021 -

Hutcheson Ford responded

Thank you for taking the time to leave us a great review! We appreciate it!

June 25, 2021

Excellent dealership. Easy to work with and very attentive to our needs. Always on time and work in their shop is top notch. Absolutely the cleanest garage/shop are that I have ever seen! More

by askhutch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Collin Blount
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Jul 14, 2021 -

Hutcheson Ford responded

The team here at Hutcheson Ford is thrilled to receive such a great rating, thank you.

June 25, 2021

Pleased. Easy to work with. Worked within my guidelines. Great. More

by TC2
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Shockley, Amy Hitch, Caleb Pratt
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Jul 14, 2021 -

Hutcheson Ford responded

Thanks for the 5-star review. The team at Hutcheson Ford is thrilled you’re happy with your recent store visit.

June 25, 2021

Simple, fast, efficient and friendly. Couldn't have gone more smoothly. More

by MickeyS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I'm sorry, I couldn't remember who I worked with.
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Jul 14, 2021 -

Hutcheson Ford responded

We're happy to see that you had a 5-Star experience at Hutcheson Ford. Thanks for sharing.

June 25, 2021

Easy . . pleasant . . competent. It's a pleasure when it's so easy. More

by hvstew
Recommend Dealer
Yes
Employees Worked With
Cody Parks
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Jul 14, 2021 -

Hutcheson Ford responded

Thank you for the 5 star rating! Your review means a lot to us here at Hutcheson Ford.

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