Back

Hutcheson Ford

St. James, MO

4.7
1,598 Reviews

308 N. Outer Rd.

St. James, MO

65559

Directions

By Type

Showing 1,598 reviews

April 20, 2018

Dealing made easy I visited 4 Ford dealerships this was by far the best experience, they didn't waste my time with showing me a lot of vehicles that I didn't want and More

by arch607
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Locklear, Ryan Shockley, Gordy Wells, Amy Hitch
April 20, 2018

The best Hutcheson ford has the best customer service that will meet whatever needs you have. Good prices, good work from the shop, and reliable vehicles. Defi More

by jj_bourland
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Kemnitzer, Ryan Shockley, Joe Welch, Gordy Wells, John Bilbrough, Amy Hitch
April 18, 2018

Great service Service department staff understood my problem right away and corrected it. I appreciate their expertise and quick resolution. I trust that this iss More

by Larry
Recommend Dealer
Yes
Employees Worked With
Chase Ford
Apr 18, 2018 -

Hutcheson Ford responded

Larry, we thank you for your business and allowing us to correct any concern you were having. Please contact us for all of your vehicle service needs.

April 17, 2018

Scheduled Service Quick, no unneeded up sale attempts, and great lobby with free snacks. Best oil change deal in the area! I have purchased the oil change package on al More

by 417joshua.crowell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teresa Jackson
Apr 18, 2018 -

Hutcheson Ford responded

Thank you, 417joshua.crowell, for the 5-star rating. We want our customer to be as comfortable as possible; time to relax, enjoy complimentary beverages and snacks while they wait. We appreciate your business and trusting us with all 3 of your vehicles.

April 17, 2018

Great experience! I had a great experience as always. Everyone is friendly and very helpful. My service work was done in a reasonable amount of time and looks great! More

by Dwells
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gordy Wells, John Bilbrough
Apr 18, 2018 -

Hutcheson Ford responded

We value your business, Dwells. Thank you for visiting our service department. We strive to make our customers number 1, always.

April 17, 2018

Excellent dealer Every thing was completed as promised and on time. They also went above and beyond to accommodate a special request I had and allowed me to use one o More

by hefiebs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Welch, Gordy Wells
Apr 18, 2018 -

Hutcheson Ford responded

We commit ourselves to provide a high level of customer satisfaction. Accommodating our valued customers is our commitment.

April 13, 2018

Outstanding! Great folks, dedicated, reliable, fair, honest have manners and a sense of humor, and they are friendly. Rolla customers here, never go back to Rolla. More

by dwlawson27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Barnett, Teresa Jackson, Gordy Wells, Amy Hitch, Dallas Gerding
April 13, 2018

Always quick and efficient service. At Hutcheson they always fine time for me on my schedule. The service is quick and efficient and every employee or associate is extremely courteous. More

by dottyewolf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Tucker is my contact. Do not know names of service people. Gordy Wells is an outstanding person to contact, Teresa Jackson, Joe Welch, Gordy Wells
Apr 16, 2018 -

Hutcheson Ford responded

Thank you for your 5-star rating, dottyewolf. We appreciate you and your business.

April 13, 2018

Did not follow up with their word Overall friendly dealer, got a good deal on the vehicle we purchased and they went above and beyond to ensure we was completely satisfied with their s More

by cmcouch26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis Holt, Ryan Shockley, Amy Hitch
April 09, 2018

Super nice people..but takes for ever for a oil change Very nice people but the past 2 times I took my car in for a oil change it’s been about a 4 hour ordeal every time..I wouldn’t go back but I purchased More

by ebaum0815
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Teresa Jackson, Joe Welch, Gordy Wells, John Bilbrough
Apr 23, 2018 -

Hutcheson Ford responded

At Hutcheson Ford we do offer pick up and delivery service in the St James and Rolla area. We picked up this vehicle in Rolla around 10 am for an oil change . The oil change and multi point check was completed shortly after we got the vehicle back to the service department then the vehicle was delivered back to the customer after lunch at about 1;30. If a customer request that the vehicle be delivered back by a certain time we always make sure that we schedule the service accordingly . We did reach out to the customer by e-mail and phone and have not been able to get the customer to respond . At Hutcheson Ford we strive very hard to give our customers the very best service possible and we always appreciate any feedback they may have .

...
138
...