Hutcheson Ford
St. James, MO
Filter Reviews by Keyword
By Type
Showing 1,598 reviews
quick service was friendly, thorough and satisfactory.was glad for the details supplied. phone calls were on time for pick up and explanations were clear and helpfu was friendly, thorough and satisfactory.was glad for the details supplied. phone calls were on time for pick up and explanations were clear and helpful. More
Caring service department The service department is amazing! WIth the help of Travis and his attentiveness, we were able to get everything done the new truck in no time and Da The service department is amazing! WIth the help of Travis and his attentiveness, we were able to get everything done the new truck in no time and Dallas was in constant contact with me on the issues we were having. Ryan and Travis have made every effort to correct any issues to perfection and I could not be happier! Thank you to all who have helped us with our new truck, your efforts are greatly appreciated! More
Fast & Friendly Service They got my car in quickly and repa Red by the end of the business day. Very friendly. Answered all my questions and very detailed explanations about They got my car in quickly and repa Red by the end of the business day. Very friendly. Answered all my questions and very detailed explanations about repairs and costs. More
Spectacular service My family and I had really bad truck trouble hundreds of miles from home (Ohio) and this was the the fourth dealership that we visited. The last three My family and I had really bad truck trouble hundreds of miles from home (Ohio) and this was the the fourth dealership that we visited. The last three either couldn’t find the problem or didn’t have time to help us. Hutcheson Ford not only fit us in and fixed our truck but gave us a rental car to drive around while they fixed it. Very impressed More
Great custom service! My experience with a Hutcheson started out with me taking my car to get fixed. They misdiagnosed a leaky head gasket, which was more than I was willin My experience with a Hutcheson started out with me taking my car to get fixed. They misdiagnosed a leaky head gasket, which was more than I was willing to pay to get fixed. But they made it right with us, since it was their mistake not catching it sooner. I went back the next day and bought a used SUV from them, and they worked with us so much on financing! I drove off the lot in my “new” car and ended up having brake issues the same day. Called them back, the gave me a vehicle to drive while they fixed my brake issue free of charge! Even with the few issues we came across, they did everything they could to make my experience as stress-free as possible. They truly take care of their customers. More
Ron Riffel did a great job following up on my truck purchase Purchase my truck (used) from Hutcheson Ford on Thursday May 24. When I went to get gas on Friday I noticed the gas flap would NOT latch and close co Purchase my truck (used) from Hutcheson Ford on Thursday May 24. When I went to get gas on Friday I noticed the gas flap would NOT latch and close completely. Then on Sunday when I got into my truck after church the radio and entire dashboard unit DID NOT WORK AT ALL!!!!! Of course it began working again later that afternoon. I texted Ron immediately on Monday morning and let him know. He got back to me within and hour and had an appointment for me on Tuesday!!! When I arrived Tuesday morning the front desk had a rental car for me parked by front door and ready to go for me. I also got the Xylon treatment appointment. Got a call from Gordy to ask some questions on the dashboard not working...…. clarified what it did..... then got a call later afternoon saying my truck wouldn't be done yet - so keep the rental car for another day. Got a call later in the morning saying wrong part came in for fuel flap, but my truck was good to drive so I went an picked it up Wednesday after work. Ron said he would take care of it and he did!!! He came and picked up my truck Thursday morning and had it back to me in less than two hours. Great service!! Thank you!!! More
Service Department Great service department. In and out in no time. Will be scheduling soon to take care of our recalls. Great group of people to work with Great service department. In and out in no time. Will be scheduling soon to take care of our recalls. Great group of people to work with More
Awesome This dealership always goes above and beyond in customer service. Fast easy and friendly environment . In the market for a new it used car give them This dealership always goes above and beyond in customer service. Fast easy and friendly environment . In the market for a new it used car give them a shot at your business you won’t be dissatisfied More
7500 mile checkup I have purchased 2 new cars from you this past year and was very satisfied with the sales person (Chase) and everyone else. I have been in several ti I have purchased 2 new cars from you this past year and was very satisfied with the sales person (Chase) and everyone else. I have been in several times and always felt welcome due to the pleasant personalities of all concerned. I am very happy with this latest experience and hope to have many more and I might add looking forward to the future in purchasing more new vehicles. More
Warranty repair This was a warranty repair on a vehicle that you didn’t sell yet I still received excellent service and care. Thank you so much for all your help in r This was a warranty repair on a vehicle that you didn’t sell yet I still received excellent service and care. Thank you so much for all your help in resolving my issue. More