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Hutcheson Ford

St. James, MO

4.7
1,598 Reviews

308 N. Outer Rd.

St. James, MO

65559

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Showing 1,598 reviews

January 25, 2019

Traded my car Nathan our salesman has always gone above and beyond the call of duty to find us what we are looking for in our ford veichles. The whole dealership go More

by larkin_busby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Kemnitzer, Ryan Shockley, Amy Hitch, Rick Lewis
Jan 25, 2019 -

Hutcheson Ford responded

Thank you for purchasing your vehicle from Hutcheson Ford. We are honored that you selected us as your business partner. Our customers are more like family to us, thus trust, honesty, and transparency is our priority in customer service, We wish you many happy miles ahead.

January 24, 2019

clutch went in to change our oil and my husband told them his transmission had a slight slip, they looked at tit and told us it needed a new clutch. They got More

by daveswifey2010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gordy Wells
Jan 24, 2019 -

Hutcheson Ford responded

Your business is appreciated as well as your recommendation. Our clients are more like family than customers, thus deserve to be treated as such. Thank you for the 5-star rating. We hope to see you again should you need our assistance.

January 21, 2019

Great people to work with Very friendly , and go fat and beyond to make things go smoothly , they are by far the top of the list in buying a car . Will definitely be a repeat c More

by mikefrank2010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Kemnitzer, Ryan Shockley, Amy Hitch
Jan 21, 2019 -

Hutcheson Ford responded

Congratulation on your new purchase. Thank you for sharing your positive experience with Hutcheson Ford. Stating you will be a returned customers is highly valued. We wish you many happy miles ahead.

January 21, 2019

Vehicle Service Great people, great service, great value. Brought a van in for an oil change, they identified some other issues that needed attention. No pressure, bu More

by Nathaniel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Kemnitzer, Anthony Billingsley, Ryan Shockley, Joe Welch, Gordy Wells, Clay Coffman, Tyler Rolufs
Jan 21, 2019 -

Hutcheson Ford responded

We are honored to receive your 5-star rating, Nathaniel. Treating our customers with dignity and respect is a core value. The 'no pressure' approach you mentioned is what keeps our customers returning. Your business is greatly valued.

January 21, 2019

Computer Had to put a new computer and navigational systemIn my truck. They got me in and out very fast.they are very friendly and kind More

by jeffreyhulsey1963
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Welch, Gordy Wells, John Bilbrough, Dallas Gerding
Jan 22, 2019 -

Hutcheson Ford responded

Thank you for entrusting your truck to the Hutcheson Ford service department. We appreciate your business and are honored by the 5-star rating across the board.

January 21, 2019

Excellent Service Hutcheson went above and beyond making sure that we received top notch service. Drew did an exceptional job making sure he found the perfect fit for o More

by rcochran
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Shockley, Amy Hitch, Drew Tucker
Jan 22, 2019 -

Hutcheson Ford responded

Congratulations on your new purchase. We are very thankful for customers like you that take the time to share their experience through kind words. We wish you many happy miles ahead.

January 20, 2019

Awesome group of people Great people. Great service. Recommend them to all my friends. Friendly. Clean facility. Friendly on the phone. Good communication. Good pricin More

by dotis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gordy Wells
Jan 21, 2019 -

Hutcheson Ford responded

Thank you for all of the kind words. This is our "home" and we welcome each one of our "family" members with kindness and a positive demeanor. Your business is greatly appreciated.

January 20, 2019

Unmatched Service Hutcheson Ford deserves a 5 star rating because they quite simply delivered in every aspect. I work in healthcare and travel all over my city. During More

by Brent Vogel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Tucker, Amy Hitch, Drew Tucker
Jan 21, 2019 -

Hutcheson Ford responded

Mr. Vogel, your business is greatly appreciated. You experienced a very stressful situation having a vehicle no longer working for you and time not being on your side. Customer service is what drives Hutcheson Ford to be successful thus making this situation turn into such a great opportunity is our passion. Nothing is considered impossible. We wish you many happy miles ahead.

January 18, 2019

Service Great atmosphere and service with a smile. Efficient, respectful, and courteous. Was told the cost of parts beforehand. There wasn't a long wait. Wil More

by Esther Nelson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Collins
Jan 21, 2019 -

Hutcheson Ford responded

We appreciate your business, Ms. Nelson. We pride ourselves on being friendly, accommodating and most importantly, being honest. If we can ever be of additional assistance, please reach out to us in sales and/or service.

January 17, 2019

Clay done good Clay Coffman did right. Made a deal without forcing the issue. Did fine going through paperwork. I was in and out in couple hour.... world record on m More

by MonteCarlo
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Shockley, Amy Hitch, Clay Coffman
Jan 21, 2019 -

Hutcheson Ford responded

Buying a vehicle should be an enjoyable and pleasant experience, and an expedited one. Thank you for selecting Hutcheson Ford and sharing your positive experience of the dealership and with Clay. We wish you many happy miles ahead.

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