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Hutcheson Ford

St. James, MO

4.7
1,598 Reviews

308 N. Outer Rd.

St. James, MO

65559

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Showing 1,598 reviews

April 24, 2019

Very pleased Would recommend this dealership. Nathan went above and beyond to make sure I got the vehicle I wanted. Pleased with the professionalism of the staff. More

by paulseddon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Kemnitzer, Ryan Shockley, Amy Hitch
Apr 24, 2019 -

Hutcheson Ford responded

Wow, thank you for rating Hutcheson Ford with 5-stars across the board. We appreciate your business and thank you for selecting us for your new purchase. We wish you many happy miles ahead.

April 24, 2019

Excellent customer service All of the staff at the dealership was outstanding and considerate! Would definitely recommend them to anyone looking to purchase a vehicle! We went More

by Becky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Billingsley, Ryan Shockley, Amy Hitch
Apr 24, 2019 -

Hutcheson Ford responded

Thank you, Becky, for utilizing Hutcheson Ford for your service and new purchase needs. We value your patronage and are honored by the 5-star rating. We wish you many happy miles ahead.

April 24, 2019

Horrible customer service Everything was great until we said we was going to finance with our local bank then They refused to accept a down payment to hold vehicle until our ba More

by Always a ford buyer.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ryan Shockley, Ron Riffel
Apr 24, 2019 -

Hutcheson Ford responded

Laurie I am sorry that you feel that way. We do everything that we can to make sure that our customers have the best experience. What we have found with deposits is that can create more customer dissatisfaction. We had everything arranged to deliver the vehicle to your hometown so you would not have to make the long journey back. You had called and told me that you were going to use your local bank which was fine. The banker said that he would not write the loan without a lien release which we did not have yet. After we told you that we were told the deal was off. Again sorry for the way you feel we did everything we could to get you in the Explorer. If you would like to reach out to me personally my cell number is 573-263-0458. Ryan Shockley Sales Manager

April 22, 2019

Excellent customer service! Hutcheson went above and beyond with customer service. As we live 35-40 minutes away, and the service was going to take about and hour and 45 minutes More

by Gross
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shirley, Gordy Wells, Cameron Bogart
Apr 23, 2019 -

Hutcheson Ford responded

Thank you for selecting Hutcheson Ford for your service needs. We greatly appreciate your business and are honored that you recognized Shirley. We pride ourselves on a high level of customer service with the desire to exceed expectations.

April 22, 2019

Happy Best car buying experience great people and very helpful. Drew was very helpful and even went above and beyond for me thanks for all your help More

by zam7441
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Shockley, Amy Hitch, Drew Tucker
Apr 23, 2019 -

Hutcheson Ford responded

Thank you for sharing your 5-star experience with us. We thank you for your patronage and wish you many happy miles ahead.

April 21, 2019

Amazing Best car buying experience I’ve had in my entire life!! Amy made the entire process easy and stress free!! Nathan was very knowledgeable about the fe More

by alk2982
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Kemnitzer, Amy Hitch
Apr 22, 2019 -

Hutcheson Ford responded

Thank you for sharing your 5-star experience. At Hutcheson Ford, we pride ourselves on treating customers like family, with respect, courtesy, and truth. We appreciate your business and wish you many happy miles ahead.

April 20, 2019

Great Anthony is a great example of a good salesman. Friendly, works hard to get what you want at a price you can afford. Thanks for a good experience. More

by Bosslady1#
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Billingsley, Ryan Shockley, Amy Hitch
Apr 22, 2019 -

Hutcheson Ford responded

We are so proud of Anthony for his honesty and dedication. Thank you for rating us with 5-stars and sharing your experience. We value your business and thank you for selecting Hutcheson Ford. We wish you many happy miles ahead.

April 19, 2019

Smooth easy deal Rodney is always super easy to deal with and Ryan is always going the extra steps to get the deal done. By far the best dealer in the area! More

by glad2bout
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Barnett, Ryan Shockley, Amy Hitch
Apr 22, 2019 -

Hutcheson Ford responded

Thank you for your business. We appreciate your patronage and sharing your experience. We wish you many happy miles ahead.

April 18, 2019

High and low All good then I met the sales manager. His eye contact seamed like an intimadation tactic. I reacted badly. I felt pressure from then on. More

by Nita
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Barnett, Ryan Shockley, Amy Hitch
Apr 22, 2019 -

Hutcheson Ford responded

Nita, we appreciate your business and thank you for choosing Hutcheson Ford for your purchase. We wish you many happy miles ahead,

April 15, 2019

More than awesome! The thing I love most about Hutcheson Ford is the small-town atmosphere. The entire staff, not just your sales rep, is friendly and takes the time to More

by Jen Landis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Kemnitzer, Ryan Shockley, Amy Hitch
Apr 15, 2019 -

Hutcheson Ford responded

We appreciate you and your business, Jen. Outstanding customer service is one of our top priorities. When you are at Hutcheson Ford, you are with family. Enjoy many happy miles ahead.

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