Huston Chrysler Dodge Jeep RAM - Service Center

Routine oil change and tire rotation. This is the only mechanics/ dealership I have had work on my truck since purchased new 3 years ago. I have had many rotations done here, bought my ne This is the only mechanics/ dealership I have had work on my truck since purchased new 3 years ago. I have had many rotations done here, bought my new current tires at Huston. This past tire rotation my truck was pulling hard to the right afterward. I called and bro6the truck back twice. Was told the service manager drove it and it was good. I can take a level set it in my steering wheel, hold it level, as soon as I let go steering pulls to the right. Truck constantly pulls to the right. I was told it was my tire wear and it's normal. Ita not normal I'm a machinist and a diesel mechanic. I've built trucks from raw metal, I understand how these things work. I offered to pay the $119 for an alignment or whatever they wanted to get my truck right and it is not fixed. Will have to find a new mechanic I can trust. I no longer have a facility with a lift. More

Friendly, knowledgeable,and a very helpful experience. And they follow up with you as well. Awesome And they follow up with you as well. Awesome More

Prompt service, kept me informed of the progress. Would recommend this Dealership to my friends and family Would recommend this Dealership to my friends and family More

They always promise a time it should be ready and it always goes over by a couple of hours. Under promise and over deliver! always goes over by a couple of hours. Under promise and over deliver! More

We sat for 2 and a half hours while they changed the oil, rotated the tires and washed the car rotated the tires and washed the car More

Everyone is always nice, friendly and very helpful. Arturo Chavez is a really good man to deal with. Arturo Chavez is a really good man to deal with. More

Wonderful they are very courteous and accommodating They are wonderful because they are courteous and very accommodating taking care of all your car needs! are wonderful because they are courteous and very accommodating taking care of all your car needs! More

Arturo is always fantastic. He takes care of all our problems and check ups and is always a pleasure to work with. He takes care of all our problems and check ups and is always a pleasure to work with. More

THE LACK OF COMMUNICATION WAS UNACCECPTABLE WHEN ASKING FOR THE STATUS OF THE VEHICLE BEING WORKED ON. BEING TOLD THAT THE SERVICE MANAGER COULD NOT TAKE A PHONE CALL DUE TO BEING ON A PERSONAL CALL, IS U FOR THE STATUS OF THE VEHICLE BEING WORKED ON. BEING TOLD THAT THE SERVICE MANAGER COULD NOT TAKE A PHONE CALL DUE TO BEING ON A PERSONAL CALL, IS UNPROFESSIONAL. IT IS RECOMMENDED TO PROVIDE CUSTOMER SERVICE TRAINING TO ALL EMPLOYEES. IT IS HIGHLY RECOMMENDED FOR CROSS TRAINING IN EACH DEPARTMENT. More

Professional, courteous, competent, and deliver on commitments. Arturo has always expressed and shown diligence and interest in addressing our concerns and has consistently delivered on the best of cu commitments. Arturo has always expressed and shown diligence and interest in addressing our concerns and has consistently delivered on the best of customer service and care. More