Huston Chrysler Dodge Jeep RAM

A number of repairs were done that required approval through the Chrysler service contract on the vehicle. Although the repairs and services were performed as needed, there was a delay in receiving the through the Chrysler service contract on the vehicle. Although the repairs and services were performed as needed, there was a delay in receiving the approval which required me to be without the vehicle for a week. Otherwise, the service was good and the vehicle was returned clean, inside and out. More

The service was great. Very fast, they explained things well. The lady at front was nice and pleasant. I’ll use them again. Great service. well. The lady at front was nice and pleasant. I’ll use them again. Great service. More

Kameron, Tim and Nick were helpful and friendly without being push or trying to up-sell options and services. Vehicle was prepped, fueled and ready very quickly after it was delivered to the dealership. being push or trying to up-sell options and services. Vehicle was prepped, fueled and ready very quickly after it was delivered to the dealership. More

I had a fabulous buying experience at Huston Chrysler with Ciro Molina. There was little to no pressure. We negotiated a fair price and bought our new car. The atmosphere was very relaxed and it was nice with Ciro Molina. There was little to no pressure. We negotiated a fair price and bought our new car. The atmosphere was very relaxed and it was nice to be dealing with honest people who didn’t try to sell us things we didn’t need. More

If I could give Service Dept and service writer Eduardo -1 rating, I would. Worst service experience ever! Tires were over inflated to a dangerous level! Said oil change deal was not available (clearly -1 rating, I would. Worst service experience ever! Tires were over inflated to a dangerous level! Said oil change deal was not available (clearly states on Mopar, that it is). Tried to sell unnecessary services. Lied about what time shuttle service was available. More

Drove from lake wales to get service with deal 70$ for 3 oil changes got told Houston took over dealership they don’t take them deals anymore oil changes got told Houston took over dealership they don’t take them deals anymore More

On Saturday Feb. 6 th I had a check engine light come on on my 2015 chrysler. I took into this dealer who checked it out and told me that there was a thermostat problem. the service writer reset the light on my 2015 chrysler. I took into this dealer who checked it out and told me that there was a thermostat problem. the service writer reset the light and told me that I would need to make an appointment to have the thermostat replaced. He made the appointment for today and since I have a Chrysler Max Care warranty he would get the pre approval and make sure that they had the parts. He said it would be app.2 hours to do the job. The appointment was for today at 12 noon. I arrived at 11:45 and a different service writer came out and wanted me to have an oil change?? I told him that My van was there for a repair app.( I was in the repair lane, not the oil change lane) He then took me inside and after several minutes they found my paperwork and told me to wait in the lounge.. He said if they were going to be longer than the 2 hours he would let me know. At 2 pm. the service writer that I saw on Saturday came out and told me that they were not going to be able to make the repairs because they could not get the check engine light to come on again. This is the guy that reset the light on Sat. and told me it had to be fixed. Now he gives me this line about he thought I would bring it back when the check engine light came on again. I asked him what he was talking about since he is the one that said it needed repair and the one who made the app.. Now after wasting more than 2 hours of my time I am told that there is nothing they can do until the light comes on again. WHEN I HAVE ANOTHER PROBLEM MY CAR WILL NOT GO BACK TO HUSTON CHRYSLER.. We miss you Wells Motors. More

they won't allow you to use a mobile pre-purchase inspector unless you allow them to sell the vehicle to someone else during the inspection period, and after you paid for inspector, without compensat inspector unless you allow them to sell the vehicle to someone else during the inspection period, and after you paid for inspector, without compensation for the cost of inspector. In my case it was as little as $180 and we had already agreed on price of vehicle More

Made an appointment to solve a problem with my vehicle. A 10 am appointment. The service rep advised that i had to have a list of services done to my vehicle at 30000 miles or i would loose my extended warra 10 am appointment. The service rep advised that i had to have a list of services done to my vehicle at 30000 miles or i would loose my extended warranty. Not want to loose this warrant i paid over $4000 for i agreed . i call at 415 to see how much longer it would be. To be told they hadn't started on the original problem they were still working on the service items. My son gad them stop service which i didn't need and address what i brought the vehicle in for. They say nothing was found to be wrong but it still is making tge same noise. Don't take your vehicle to this place. Sure wish it was wells motor again. What a ripoff More