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Huston Cadillac GMC

Lake Wales, FL

Overview
Employees
Reviews
Vehicles
4.9
1,213 Reviews
Huston Cadillac Buick GMC is a Central Florida family owned and operated car dealership. We have been in business over 25 years offering new and used cars, SUVs, trucks, and complete vehicle service operations. We service all makes and models. Allow our professional and knowledgeable sales & service consultants to supply you with exceptional and personalized customer experience that will exceed your expectations. For generations, Huston Cadillac Buick GMC has served the Central Florida area and is known for integrity, excellence and service. Our staff is committed to providing you with personalized service that will make your purchase and service experience both pleasant and straightforward. Whether you are purchasing or servicing a new, certified pre-owned or used vehicle, Huston Cadillac Buick GMC would like to be your preferred dealer. We'll even deliver your new vehicle anywhere in Florida! Located at 19510 U.S. Highway 27 in beautiful and historic Lake Wales, Florida, Huston Cadillac Buick GMC is only minutes from popular destinations such as Bok Tower, LEGOLAND and Spook Hill. Huston Cadillac Buick GMC is pleased to provide complimentary transportation for guests arriving at the Lakeland, Orlando and Tampa airports.
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19510 US-27

Lake Wales, FL

33853

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Showing 1,213 reviews

November 09, 2021

Paul was great, listened to us as to what we wanted and delivered. helpful with programming options. More

by teneseeandme
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Robbins
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October 27, 2021

Friendly, Efficient and Knowledgeable ! I would recommend their sales team and staff to any and all! Thank you all for your service to me and my wife! And Kudos to Brandon Trevarrow for everything ... I woul More

by rmusloe
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Quinto, Brandon Huston, Brandon Trevarrow
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October 26, 2021

Very professional ans kind. Everyone was knowledgeable and very helpful. We were veery happy with the service. More

by lisar4jc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Robbins
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October 21, 2021

James was great. Very informative, understood my needs and helped me get the deal done. Loving my 2020 Cadillac CT4! More

by alextru1742
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Medlock
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October 19, 2021

Ed Keller was great! Best dealer experience we ever had. Everyone was pleasant and helpful. More

by debmdom1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ED KELLER, CRAIG BAILEY
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October 19, 2021

A great selection of vehicles along with friendly staff. Mark and Craig were a great help. More

by Joselibrado
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcus Riff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Maggard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig
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October 16, 2021

Extremely satisfied with our purchasing of a new 2021 Buick Envision and everyone from the salesman to the finance were very professional. I would highly recommend this dealership More

by deputydog242
Recommend Dealer
Yes
Employees Worked With
Sean Monahan
Other Employees : David Martin
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October 15, 2021

This dealership was professional in every way. I can say they are honest and truly care about the customers. More

by Rcfresh
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Medlock
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Oct 15, 2021 -

Huston Cadillac GMC responded

Huston Cadillac stands by the Cadillac CT6-V that was sold on 09/25/2021. The salesman involved was handled internally, as there is no way to verify said speed was attained during the delivery, however such speed would not impact the vehicle's ability to perform. The vehicle is certainly what it is advertised to do, as in order to reach high impact speeds at short distances, certain steps have to be taken by the owner such as activating Track Mode. All information about driving and operating the vehicle is outlined in the owner's manual located in the glove box. We did offer to check alignment, brakes and any other performance issues with the car. However, you chose instead to drop the vehicle off and tell us you did not want it any longer. We offered a fair price for this vehicle, this was simply a lack of knowledge about the vehicle, not a mechanical failure. There is a no cooling off period on vehicles in our state and the fact that the contract was booked/funded from the bank, we could not have cancelled the bank contract. The information you received from the bank was perhaps from an uneducated bank employee who was unfamiliar with booked/funded contracts.

Oct 18, 2021 -

Rcfresh responded

Is it safe to assume that when a customer purchases a certified pre owned vehicle from Huston Cadillac they can expect the alignment to be off and the car the car to drift into other lanes, the brakes to be squealing, and the gm of the dealership to say in his own words "there is absolutely something wrong with this car"? Is it safe to assume that after a customer drives a car for the first time and realizes there are issues one could expect Huston Cadillac to offer $20,000 less to buy the car back even if the issues were made known immediately? Is it safe to assume that the finance department will lie and tell you there is no way to cancel the loan and it is impossible? I spoke with multiple MANAGERS at the bank, they have contacted your dealership multiple times requesting the funds back and you refused to send them. FLAT CANCEL is what it is called and they process them regularly. If a customer purchases multiple cars from your dealership and has a problem with one of them is this how they can expect to be treated? Any other GM dealership I have worked with would do the right thing and make sure the customer was happy. Is your dealership greedy or you are having some financial difficulties that need to be passed on to the customer? Either way this is taking up time from my family, business, and is a total waste of my money. I would like to speak with Tim before I decide to elevate the situation further. I have heard he is a reasonable and honorable man and hope he can help me here. I would be delighted to have the GM , finance director, and anyone else at the dealership get on a call with the manager at B of A for an education so this does not happen to anyone else. Please get back to me as soon as you can.

October 11, 2021

The salesman and finance person were very professional and friendly. They explained everything and gave me room to ask questions. We test drove the vehicle purchased and I ask questions and Dave answere More

by vjefferson1019
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Monahan
Other Employees : David Quinto
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October 07, 2021

Always a great experience with Mark and the Huston team. I’m on my fourth new Cadillac with them and been happy since day one. More

by stevebates2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcus Riff
5.0
This rating includes all reviews, with more weight given to recent reviews.
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