Huston Cadillac GMC

I have bought several vehicles from Huston and had excellent buying experiences. I highly recommend this dealership. excellent buying experiences. I highly recommend this dealership. More

Great transaction, Marcus is awesome! Delivered as promised, very efficient process, very happy with my new Esclade. Delivered as promised, very efficient process, very happy with my new Esclade. More

We enjoyed working with Nichole. She was very personable and answered all our questions professionally. She was very personable and answered all our questions professionally. More

Very good experience buying a vehicle. The vehicle was at another lot and Pedro had it brought to the lot closer to us to look at. The vehicle was at another lot and Pedro had it brought to the lot closer to us to look at. More

excellent, to the point and the coffee was good. I did not expect my car wash. I did not expect my car wash. More

The team at Huston Cadillac was amazing! We have leased many cars in the past ranging from Tesla, Land Rover, Volkswagen and this is one of the best experiences we’ve had. They made the car We have leased many cars in the past ranging from Tesla, Land Rover, Volkswagen and this is one of the best experiences we’ve had. They made the car leasing process easy and fast. We drove up from Miami and Bryan went above and beyond to answer all our questions and prepare everything for the day we drove up to pick up our car. Even with being 150+ miles away he made the experience and process better than walking into a local dealership. A huge THANK YOU to the Huston Cadillac team! More

Had a few bumps in the road, but they made everything right and got us the deal we were looking for. Great place! right and got us the deal we were looking for. Great place! More

I I wish there could’ve been a better explanation of my navigation system or lack there of. Or how to connect Apple play, which still doesn’t work navigation system or lack there of. Or how to connect Apple play, which still doesn’t work More

Hands on service and a personal touch from the friendly folks at Huston Cadillac in Lakeland Wales! folks at Huston Cadillac in Lakeland Wales! More

I recently purchased a new 2024 Cadillac Lyriq online and opted for their delivery service. Upon receiving the vehicle, I was deeply disappointed to discover significant damage, including a chip in the paint opted for their delivery service. Upon receiving the vehicle, I was deeply disappointed to discover significant damage, including a chip in the paint, numerous scratches, interior blemishes, peeling paint on the hood and scratches and glue residue on the dash and inside trim. When I contacted the Sales Manager, Sean, to address these issues and question why they would sell me a SUV in this condition, I was met with a defensive and dismissive response. He attributed the damage to transportation, claiming the dealership was not responsible. However, it was apparent that these chips and paint blemishes happened at the dealership and they didn't disclose it. I asked Sean to take the SUV back to their dealership and fix it however he refused. He said he "did me a favor" in delivering the vehicle, when it's clearly part of their service offering on their site. When I expressed my intention to escalate the matter to General Manager, he arrogantly stated, "I'm the GM, now what? What are you gonna do?" Sean continued to belittle me throughout the conversation telling me that he would hire someone to clean the dust with a Q-tip. He refused to acknowledge the dealership's responsibility and accept the SUV back to make the fixes but instead suggested that I seek repairs at another dealership. Only person that was professional and helpful was the delivery person. But Sean, being himself, even minimized the role of the delivery driver by belittong him and telling him that he was only a delivery driver. Poor guy was just attempting to advocate for me and asking him to return the SUV to the dealership to make the fixes and do what was right. I attempted to speak with the dealership owner, hoping he would listen to my dissatisfaction and instruct the driver to take the SUV back to the dealership. But, David Huston, just dismissed me and said to speak with Sean. As a result, I've been forced to contact corporate and file a formal complaint and seek resolution through them. I can only imagine what other items or issues with the SUV they failed to disclose. This experience has been extremely disappointing and I strongly advise against patronizing this dealership. Their lack of customer service, dismissive attitude, and refusal to take ownership of their mistakes are unacceptable. They clearly stop caring once you complete your purchase. More