Husker Auto Group

Customer with a 2014 Cadillac ATS The staff was unpleasant. The staff ignored me when I walked in (besides the mechanics who were gawking), I had to wait 5 minutes before I was acknowl The staff was unpleasant. The staff ignored me when I walked in (besides the mechanics who were gawking), I had to wait 5 minutes before I was acknowledged, a lady was mid conversation with me and then turned her attention to a mechanic to talk about silliness and then she walked away, the man who gave me the loaner was unkind. Besides one man who was the one to give me back my cadillac, He was very kind and customer service oriented. He was sure that I was happy and let me know of a recall that is on my 2014 Caddy and assured me that I was taken care of. He should get a raise & be honored for being the only one (out of 6 employees) who focused on the customer. Other customers were present and seemed to feel ignored as well. I have purchased 7 cars from dealerships and never once was i responsible to fill up the loaner car's gas tank back the the level it was when it was given to me. $5 of gas made you loose a future client and referrals from a well networked customer. More

Worst Car Buying experience of my life - WILL NEVER RETURN Bait & Switch, high-pressure, lied to, misled - HORRIBLE experience. Would never recommend to any family or friends. From the sales people on the fr Bait & Switch, high-pressure, lied to, misled - HORRIBLE experience. Would never recommend to any family or friends. From the sales people on the front-line all the way to the Director of Financing, this was a horrific experience. More

Do not trust the business ethics of this dealership I had reached out to them about buying a car listed and they were very response by e-mail and phone answering every and any question that I had. I exp I had reached out to them about buying a car listed and they were very response by e-mail and phone answering every and any question that I had. I explained that I was out of state and would fly in to inspect the car and buy on site. They pressured for a $500 non-refundable credit card deposit which I filled out and sent it. Two separate individuals (a salesman and the sales manger) said they would get right back to me with details and a receipt. Thinking we had a deal, and being prepared to forfeit the deposit should I change my mind I purchased a non-refundable one way plane ticket to go. When they never got back to me I called several times - leaving messages and I never got a response. I learned only by rechecking cars.com that they had sold the car out from underneath me without a courtesy call. I checked and they did not charge my credit card for the deposit like they said they had - but I am out the cost of a plane ticket to Nebraska. At several times and stages in the process they acted unprofessionally and unethically. I have bought many many cars and if they operated in such a manner on the marketing and pre-sale side, I'm sure that there were misrepresentation on the vehicle itself or a re-trade awaiting when I arrived. More

Worst Experience of my Life At this point I am beyond livid with Husker Auto Group. I originally leased a 2011 Chevy Cruze, from Chevy Beardmore of Bellevue. When the lease ended At this point I am beyond livid with Husker Auto Group. I originally leased a 2011 Chevy Cruze, from Chevy Beardmore of Bellevue. When the lease ended, I decided to go to Husker Auto Group to finance the car. That is when my nightmare began.... Back in March, before the lease ended, I already registered the car. When I explained this, I was told that I could finance the sales tax into the loan, and not have to worry about any additional fees. So I went along with it, and repeatable asked if the sales tax was included in the loan, I was told yes. It took 30 days for them to get my title. Then they called me to pick it up, and this was on day 30 in the evening. So I went to the DMV, to what I thought was to drop off the title and go. Once I signed everything, I was told I had to pay 1300 dollars for sales tax. I went back over to Husker Auto Group, and told them what happened. They told me that it was no longer their problem, the deal was done and I needed to pay for it. I fought them for at least 5 hours trying to get them to reimburse me for the sales tax. They tried to get me to take out a personal loan, or try to pay them back. I refused outright demanding that they reimburse me for their mistake. They still wouldn't budge, but said they would trade in my car for the same model, newer year. I asked for the repercussions, this was the first time I had an issue with a dealership, and they said there were none. I test drove the car, and it didn't feel right. I asked them for other options, they said there were none. It was either this car, or go home. So ignorantly I went along with it, they said they would handle the sales tax of my old car and this one. I honestly thought everything was resolved, not what I wanted but I felt like I had no choice. Not a week later, I had mechanical issues, this was a 2014 Chevy Cruze LT, the air compressor blew out and was leaking Freon. I took it in, and they repaired it at no cost (GM Certified). The other issue was, is that the USB port was not working. I pointed this out to the sales manager and demanded out of the deal. They wouldn't help me out. Once again I felt like I was getting played, but I was willing to give it a few weeks. Barely 2 weeks later, I found out my car had a climate control sensor, which just decided to start working and turned off my AC (and it was above 90 degrees!). Took the car in again, and demanded out of the deal and they still wouldn't help me. They finally decided to help me, after the 30 days, and then they told me about $10,000 negative equity on the loan. Which blew me away, because I was under the impression there were no negative repercussions and I was in no way shape or form told this. Granted I should have asked/knew how to read the details in the deal. But I felt it was their responsibility to disclose ALL details. I know I am partly at fault for letting them play me twice, but I refused to back down from this. I kept asking them to absorb the negative equity, due to all the headache and bad business practiced. They said they did nothing wrong and would not absorb it. All they would do is try to throw a base model car, and throw a bunch of rebates at it. But my car payments would go above $500, which they knew was way beyond my budget. I warned them that if this wasn't resolved, I was going to the BBB. They didn't take me seriously, and said there was nothing they could do. I then reported them to the BBB and a week later they called me not understanding why I reported them. They wanted me to withdraw my complaint, prior to meeting with them. I told them I would meet with them and depending on the results will determine if I am satisfied. After that they refused talk to me. I tried the Attorney General, but they were no help either. I finally go a hold of the General manager, but he told me that they do not include sales tax in loans. Despite several sites, and contacts say otherwise. I argued with him for about 30-45 minutes. Got the same info as before, and was told they would not help me. I am sorry for the long story, but for your own sake/sanity DO NOT GO THERE!!!! More

watch out!!!! Look online while your there watch the prices evidently they put small prices online and then charge you $5000 extra once you picked a vehicle. They s Look online while your there watch the prices evidently they put small prices online and then charge you $5000 extra once you picked a vehicle. They said they do that to bring customers in how does that work???? Usually people start high and then go lower hmm. Who's in charge?? If the deal is off good luck getting your money back they refuse to pay you! I left my trade in with them 4 sets of head phones for entertainment system were stolen they tell me to file a claim with my insurance company "WHAT" that's crazy, my van was littered with beer cans and fast food really!! that's disrespectful! They tell you, you can't drive of the lot without gap insurance and warranty. What a joke just so you know that's false look it up you don't have to purchase either look up the warranty company as well they tell you bumper to bumper wires and all also false look up reviews!!!!? More

By Far the Worst Dealership I've Ever Visited In all my years of owning a multitude of vehicles I have never experienced a more inept, slimy group of individuals than at Husker Auto Group. We pur In all my years of owning a multitude of vehicles I have never experienced a more inept, slimy group of individuals than at Husker Auto Group. We purchased a 2010 BMW X5 in December, 2012. When we purchased this vehicle we were very specific about wanting a car with absolutely no damage history and in immaculate condition. The response we received from salesman Bill Chapman was that this vehicle had all the features we wanted, had no damage history and was in great condition. We looked over the car, negotiated a price and trade in value. Our first clue that something was awry should have been when the first round of paperwork was presented and our trade in was listed at $1000 less than agreed upon. Catching that issue and presenting the correct numbers, we signed the paperwork and drove away. Four months later the backup camera works only intermittently and we notice a leak on our garage floor and take the X5 back into the dealership for inspection. They found the oil cooler and radiator to be leaking. Though we thought this to be odd with a car that only had 45,000 miles, it was repaired under factory warranty. The dealership also replaced the wiring harness to the review camera system. A couple months and a few thousand miles later I get a notification that the engine oil is a quart low. Add oil immediately or risk damaging the engine. I found an auto supply store off the interstate and poured in a quart. Again, I thought this to be a strange thing to have happen to a BMW with 52,000 miles on the odometer and began to have my suspicions about the vehicle. A few months later at 62,000 miles the A/C stops working on a 90 degree day and the car overheats and shuts down, leaving my wife stranded on the side of the road. We let the vehicle cool and limp it home. I call Husker and get the car into the shop the next morning. My wife and I are now convinced the car we were sold was not what we were told we were buying. We read the reviews and overall history of this model and had yet to see anything that would hint at such issues. Husker informs us the X5 needs a new water pump, the A/C system needs new seals and recharged and the engine has a crank seal leak (which explains the low oil alarm mentioned above). Plus the car needed brakes, rotors, an oil change, spark plugs, fuel injection flush and decarbon service. I have no issue with replacing the brakes, rotors, plugs and an oil change as those are consumable items with any vehicle. However, when we received the laundry list of major mechanical failures we began to talk with other dealerships about trading off the vehicle. We were then informed by these other dealers that our X5 had been in an accident prior to our purchase, though this certainly explains the plethora of problems we had with this vehicle. We brought this to the attention of BMW North America and received nothing more than an "I'm sorry about your experience but there is nothing we can do". We also brought this to the attention of Bill Chapman at Husker BMW. After noting that we were extremely upset with the problems we'd been having with the vehicle and that we were sold a vehicle that had been in an accident when we were assured it hadn't, we wanted our problems addressed and this issue solved. After a few days of phone calls and emails the best offer he makes is to give us marginally more ($500-1000) for our car on trade-in than what other dealers were offering. Since this obviously doesn't solve the problem that we were sold a damaged car as one that was damage free I began to leave voicemails with the latest general manager, Robert Knowles. I receive absolutely no response until I make it clear that I will not be returning the loaner vehicle they provided until our problem is solved. I finally receive a call from Mr. Knowles. During the first few minutes of the conversation he is absolutely livid. I receive statements of "you can't hold my loaner car hostage", "this (keeping the loaner) is costing me money and inconveniencing my customers" and "either you return the car by tomorrow morning or I will report it as stolen and have you arrested". Keep in mind these are quotes coming from the MANAGING PARTNER who had been avoiding my phone calls for days. These quotes are also directed at a CUSTOMER who simply has a problem he wants solved. I ended up having to be the one to calm down an irate GM when, in all practicality, as the customer who was sold a vehicle under false pretenses I should be screaming at him. He finally calms down and suggests that they (he and Bill) put together a "smoking deal" on something different. I agree to listen to their ideas over the next couple days. A few more emails back and forth with Bill over the following days results in the best "smoking deal" they will provide is simply a few hundred more for my X5 on trade than what I had been quoted by other dealers. They will also offer $500 off another vehicle on their lot. I would still be responsible for $2000 of maintenance fees plus all the miscellaneous doc fees and such. I receive absolutely no acknowledgement of the fact that they both sold me a lemon and sold me a vehicle that had an accident history as one that had no damage whatsoever. I am now stuck with a car that I don't trust to make it 50 miles down the road, let alone on a family road trip. Never before in my life have I had more problems with a vehicle and a dealership. More

These guys take advantage of everyone! I took my 2005 Chrysler 300 into them to sell because I am a father of three that desperately needed money. I was first offered 9000 on Kelly Blue Boo I took my 2005 Chrysler 300 into them to sell because I am a father of three that desperately needed money. I was first offered 9000 on Kelly Blue Books instant quote offer from them but when I get there Husker Auto ran another quote and dropped it down to 7000. Unfortunately I needed money bad so I sold my car to them after I was told I would not got more then that anywhere else because of the accident history. (My "accidents" consisted of a hit and run in the mall where someone backed into my bumper while I was inside which I had fixed by them right away because I had full coverage and didn't want my baby to look bad. The other "accident" was during this winter in which a snow drift cracked the front bumper because the car sits so low. I quickly had this fixed as well. Instead of just replacing the bumper the replaced the bumper, the grill and a headlight even which I believe was WAY more then needed to be done but I am gullible and went with it anyway) Long story short I get suckered into selling my car for way less then I wanted to and the next day I look on there website and what do I see? My car for sale already (No way they went through and thoroughly checked it) for 5000 dollars more! They tell me I wouldn't be able to get anymore then 7000 and the next day they are selling it for almost double what they paid me? I hope no one gets suckered into selling your car because you are desperate for money like I was. Check the carfax always before buying a car, especially from these sharks! More

getting taken advantage My mother in law took her car there because the instrument panel went out she was told that it would cost $700 to fix. Thank God I looked at the car. My mother in law took her car there because the instrument panel went out she was told that it would cost $700 to fix. Thank God I looked at the car. I checked the fuses and fixed the problem myself for free! They also told her the wheel bearings needed to be replaced which too was untrue the car drives like a dream another $400 repair! I believe they were taking advantage of her! ! I would not recommend a business that would do this to an elderly woman! More