Husker Auto Group

Service Center Scam Watch out for the Service Center Scam. I took my daughters care there with an acceleration issue. They told me it had a $950 break issue that had to Watch out for the Service Center Scam. I took my daughters care there with an acceleration issue. They told me it had a $950 break issue that had to be fixed before they could diagnose the acceleration problem. The breaks worked fine as my 16 year old daughter drove the car there to have it looked at. I am not saying it didn't possibly have some kind of break issue but no so catastrophic that it was not driveable. I didn't want to put $950 into the car, just find out there was something else with the acceleration (such as catalytic converter) that would not be financially a good idea to fix based on the value of the vehicle. I told them to put it back together and I would take it somewhere else to be looked at. When I went to pick it up, it was completely undriveable with no breaks at all. I then get a call from the service person that a technician in the service department wanted to buy my daughters car for $500. I don't know if the offer was from the person that worked on my daughters car but I found that to be very distasteful business practice. I really came across to me as a scam. More

Used truck buying Ok I had previously went to Baxter dodge across the street I need of a used diesel pickup truck with low miles but I was in a pickle with a 46000 doll Ok I had previously went to Baxter dodge across the street I need of a used diesel pickup truck with low miles but I was in a pickle with a 46000 dollar loans that I had to dramatically reduce. I had went into Baxter Dodge needing a diesel truck and they tried to sell me a truck they have got an auction that was A pile of junk so I ended up going to husker auto group to look at a Chevy truck and it didn't meet my specifications however I dealt with Kevin Mitchell and he showed me a Ford truck bed just got him it had all my specifications I wanted including low miles I test drove it and fell in love with it. My car buying experience here at husker was phenomenal the The salesman or professional to me however it was slow but I was in a pickle with my bank and it took a little bit more time to get it all figured out in the long run everything worked out and you gained a client. Awesome job husker awesome job!!!! More

Very well organized. Very helpful. Very professional. I was presented with a very difficult situation and wasn't sure if I would be able to make something work at all but from sales through financing ever I was presented with a very difficult situation and wasn't sure if I would be able to make something work at all but from sales through financing everybody did an amazing job of making sure that both sides were happy with the deal. I know that I wouldn't have been able to make this work at any other location. Exceptional staff. More

online hours aren't correct Online says the parts department opens at 7, get a ride to get the parts I need and guess what they open at 8. Great waste of an hour waiting for a sn Online says the parts department opens at 7, get a ride to get the parts I need and guess what they open at 8. Great waste of an hour waiting for a snobby unfriendly staff. I always have problems at this dealership and only come as an absolute last resort. More

Customer with a 2014 Cadillac ATS The staff was unpleasant. The staff ignored me when I walked in (besides the mechanics who were gawking), I had to wait 5 minutes before I was acknowl The staff was unpleasant. The staff ignored me when I walked in (besides the mechanics who were gawking), I had to wait 5 minutes before I was acknowledged, a lady was mid conversation with me and then turned her attention to a mechanic to talk about silliness and then she walked away, the man who gave me the loaner was unkind. Besides one man who was the one to give me back my cadillac, He was very kind and customer service oriented. He was sure that I was happy and let me know of a recall that is on my 2014 Caddy and assured me that I was taken care of. He should get a raise & be honored for being the only one (out of 6 employees) who focused on the customer. Other customers were present and seemed to feel ignored as well. I have purchased 7 cars from dealerships and never once was i responsible to fill up the loaner car's gas tank back the the level it was when it was given to me. $5 of gas made you loose a future client and referrals from a well networked customer. More

Worst Car Buying experience of my life - WILL NEVER RETURN Bait & Switch, high-pressure, lied to, misled - HORRIBLE experience. Would never recommend to any family or friends. From the sales people on the fr Bait & Switch, high-pressure, lied to, misled - HORRIBLE experience. Would never recommend to any family or friends. From the sales people on the front-line all the way to the Director of Financing, this was a horrific experience. More

Do not trust the business ethics of this dealership I had reached out to them about buying a car listed and they were very response by e-mail and phone answering every and any question that I had. I exp I had reached out to them about buying a car listed and they were very response by e-mail and phone answering every and any question that I had. I explained that I was out of state and would fly in to inspect the car and buy on site. They pressured for a $500 non-refundable credit card deposit which I filled out and sent it. Two separate individuals (a salesman and the sales manger) said they would get right back to me with details and a receipt. Thinking we had a deal, and being prepared to forfeit the deposit should I change my mind I purchased a non-refundable one way plane ticket to go. When they never got back to me I called several times - leaving messages and I never got a response. I learned only by rechecking cars.com that they had sold the car out from underneath me without a courtesy call. I checked and they did not charge my credit card for the deposit like they said they had - but I am out the cost of a plane ticket to Nebraska. At several times and stages in the process they acted unprofessionally and unethically. I have bought many many cars and if they operated in such a manner on the marketing and pre-sale side, I'm sure that there were misrepresentation on the vehicle itself or a re-trade awaiting when I arrived. More

Worst Experience of my Life At this point I am beyond livid with Husker Auto Group. I originally leased a 2011 Chevy Cruze, from Chevy Beardmore of Bellevue. When the lease ended At this point I am beyond livid with Husker Auto Group. I originally leased a 2011 Chevy Cruze, from Chevy Beardmore of Bellevue. When the lease ended, I decided to go to Husker Auto Group to finance the car. That is when my nightmare began.... Back in March, before the lease ended, I already registered the car. When I explained this, I was told that I could finance the sales tax into the loan, and not have to worry about any additional fees. So I went along with it, and repeatable asked if the sales tax was included in the loan, I was told yes. It took 30 days for them to get my title. Then they called me to pick it up, and this was on day 30 in the evening. So I went to the DMV, to what I thought was to drop off the title and go. Once I signed everything, I was told I had to pay 1300 dollars for sales tax. I went back over to Husker Auto Group, and told them what happened. They told me that it was no longer their problem, the deal was done and I needed to pay for it. I fought them for at least 5 hours trying to get them to reimburse me for the sales tax. They tried to get me to take out a personal loan, or try to pay them back. I refused outright demanding that they reimburse me for their mistake. They still wouldn't budge, but said they would trade in my car for the same model, newer year. I asked for the repercussions, this was the first time I had an issue with a dealership, and they said there were none. I test drove the car, and it didn't feel right. I asked them for other options, they said there were none. It was either this car, or go home. So ignorantly I went along with it, they said they would handle the sales tax of my old car and this one. I honestly thought everything was resolved, not what I wanted but I felt like I had no choice. Not a week later, I had mechanical issues, this was a 2014 Chevy Cruze LT, the air compressor blew out and was leaking Freon. I took it in, and they repaired it at no cost (GM Certified). The other issue was, is that the USB port was not working. I pointed this out to the sales manager and demanded out of the deal. They wouldn't help me out. Once again I felt like I was getting played, but I was willing to give it a few weeks. Barely 2 weeks later, I found out my car had a climate control sensor, which just decided to start working and turned off my AC (and it was above 90 degrees!). Took the car in again, and demanded out of the deal and they still wouldn't help me. They finally decided to help me, after the 30 days, and then they told me about $10,000 negative equity on the loan. Which blew me away, because I was under the impression there were no negative repercussions and I was in no way shape or form told this. Granted I should have asked/knew how to read the details in the deal. But I felt it was their responsibility to disclose ALL details. I know I am partly at fault for letting them play me twice, but I refused to back down from this. I kept asking them to absorb the negative equity, due to all the headache and bad business practiced. They said they did nothing wrong and would not absorb it. All they would do is try to throw a base model car, and throw a bunch of rebates at it. But my car payments would go above $500, which they knew was way beyond my budget. I warned them that if this wasn't resolved, I was going to the BBB. They didn't take me seriously, and said there was nothing they could do. I then reported them to the BBB and a week later they called me not understanding why I reported them. They wanted me to withdraw my complaint, prior to meeting with them. I told them I would meet with them and depending on the results will determine if I am satisfied. After that they refused talk to me. I tried the Attorney General, but they were no help either. I finally go a hold of the General manager, but he told me that they do not include sales tax in loans. Despite several sites, and contacts say otherwise. I argued with him for about 30-45 minutes. Got the same info as before, and was told they would not help me. I am sorry for the long story, but for your own sake/sanity DO NOT GO THERE!!!! More

watch out!!!! Look online while your there watch the prices evidently they put small prices online and then charge you $5000 extra once you picked a vehicle. They s Look online while your there watch the prices evidently they put small prices online and then charge you $5000 extra once you picked a vehicle. They said they do that to bring customers in how does that work???? Usually people start high and then go lower hmm. Who's in charge?? If the deal is off good luck getting your money back they refuse to pay you! I left my trade in with them 4 sets of head phones for entertainment system were stolen they tell me to file a claim with my insurance company "WHAT" that's crazy, my van was littered with beer cans and fast food really!! that's disrespectful! They tell you, you can't drive of the lot without gap insurance and warranty. What a joke just so you know that's false look it up you don't have to purchase either look up the warranty company as well they tell you bumper to bumper wires and all also false look up reviews!!!!? More