Hurst Autoplex Mitsubishi

The sales department was amazing let me be clear. The service department is an absolute nightmare. The director has no knowledge about the cars he's servicing and neither does half the staff. They ke The service department is an absolute nightmare. The director has no knowledge about the cars he's servicing and neither does half the staff. They kept brushing off a concern until the car with 7,000 miles dropped it's transmission. When in the lemon lawsuit Mitsubishi questioned why it wasn't fixed and I told them they would need to ask their service department as it was in there several times. They don't troubleshoot anything, at all. If the computer doesn't show a code they chalk it up to normal ...unless of course your warranty expired then they are happy to find every little issue and then some. I had simple issues like a rattling door panel. They closed it and said it was fine but never looked into it. We took it apart at home and 4 pieces of hardware fell out. A simple 5 min troubleshooting would have resolved that issue. Again, they don't troubleshoot or look for the issue so don't expect anything to be fixed but they will be sure to treat you like trash when you take your car in. The service techs aren't master mechanics according to Bobby and it clearly shows. I would not recommend buying a car here because you'll have to deal with this absolute dumpster fire of a service center. More

Great sales force, no pressure to buy. Easiest auto purchase I ever made. Good inventory to choose from. Good experience. Easiest auto purchase I ever made. Good inventory to choose from. Good experience. More

Answered all my questions and easy to understand the answers made buying an easy experience answers made buying an easy experience More

Kevin (KC) was awesome from our first contact. Once on-site he made the process very straightforward and simple. He took great value in my time and did not waste a minute. Even when the car to Once on-site he made the process very straightforward and simple. He took great value in my time and did not waste a minute. Even when the car took a little longer to detail and inspect than he planned, he kept me updated on the progress the entire time. He and Clint (finance) made sure everything was covered in detail and understood. All my questions were honestly answered, and I felt valued as a customer. I will likely buy my next my next vehicle from Hurst (hopefully KC is still there). More

Excellent service. My appointment was at the time I wanted. The the thing I needed was done. No other service service was forced to do. Suggested next visit car My appointment was at the time I wanted. The the thing I needed was done. No other service service was forced to do. Suggested next visit car needs certain tune up. More

They are always courteous, very knowledgeable in their work. They fit your needs to make sure your happy when you leave. work. They fit your needs to make sure your happy when you leave. More

Great place to buy from best selection and also great custom built trucks !! To your perfection!! custom built trucks !! To your perfection!! More

Esther the finance manager was very helpful through the entire process. She got me started and helped find the vehicle that I ended up purchasing entire process. She got me started and helped find the vehicle that I ended up purchasing More

Jimmy at Hurst Autoplex had really great customer service and he was able to give us a great deal. Esther financial department manager also had great customer service. Overall my epirience there was the bes and he was able to give us a great deal. Esther financial department manager also had great customer service. Overall my epirience there was the best. More