Hurst Autoplex Mitsubishi

customer service There was some initial misunderstanding about the features of a vehicle. The Outlander PHEV apparantly doesn't get a lot of attention around here. I w There was some initial misunderstanding about the features of a vehicle. The Outlander PHEV apparantly doesn't get a lot of attention around here. I was pretty upset about it at first and I felt like it took longer but over all they really did make a lot of effort to help me out and come to a solution where everybody would be happy again. There was no high pressure during sales. Jonathan Lopez is very personable and did a great job with handling things. Their service department did a lot a legwork in trying to research and to help me learn more about the car. In the end I'm happy with the car it just had a surprising learning curve that I didn't expect. (It can be driven simply but there's a lot you can do with it). The people here defied my expectations of car sales men and really went above and beyond to help me out. More

Exceed expectations My family came into the dealership knowing what we needed and Trevon listened to everything and brought us out exactly what we pictured. Being my firs My family came into the dealership knowing what we needed and Trevon listened to everything and brought us out exactly what we pictured. Being my first car on my own, I was nervous about the process but Trevon was there to help every step of the way with any confusion I had. He was very clear with everything and there was no haggling involved. It was a very simple, easy process and now my family and I get to enjoy this amazing ride! Go see Trevon ! More

Great Customer Service I always receive great customer service from this dealership. Nathan always provides great customer service and keeps me informed of the status of my I always receive great customer service from this dealership. Nathan always provides great customer service and keeps me informed of the status of my vehicle while it is being serviced. More

Really went out of their wY I have to say , my experience with this dealership was amazing. Had a horrible experience at another dealer and ended up giving the car back. I was no I have to say , my experience with this dealership was amazing. Had a horrible experience at another dealer and ended up giving the car back. I was not only treated amazing but they worked extra hard to get me the car I always wanted and then some. I got a better car, more options and upgraded details all for cheaper than what I was gonna pay for a base model at the other dealer. I went from crying to smiling so big and feeling so happy . Thanks again for all that you did. You all were truly a blessing. And I know I will refer all my friends and family . I will also be a loyal customer for life. What a wonderful experience More

Top notch. Made things simple and easy. Make a purchase from out of state is not simple, but Trevon and Kevin made the purchase experience easy. Clear communication, fast and accurate respon Make a purchase from out of state is not simple, but Trevon and Kevin made the purchase experience easy. Clear communication, fast and accurate responses and ease of transaction was second to none. Trevon was there from the beginning to end and was great. Kevin had everything we agreed upon ready to go by the time I got to the dealer. Thank you both! More

Excellent I looked for a vehicle for over 6 months, every place gave me the run around. I called Hurst Auto plex and they helped right away. Ryan Miller and his I looked for a vehicle for over 6 months, every place gave me the run around. I called Hurst Auto plex and they helped right away. Ryan Miller and his staff are great guys. We drove from Texarkana to Hurst to make the purchase. There were a few things wrong with the Durango when we test drove it. They didn't hesitate one time to not try to fix what was wrong. Things couldn't be fixed that day since it was a holiday so Ryan offered for us to go home and they would deliver the car to Texarkana. A+ in my books for that. I would recommend this dealership to anyone that is looking. Thanks guys from staff that was working that day to making us feel comfortable as we waited, to the Manger that made everything correct. By far the best experience!!! More

I am so pleased with the care that is given. I rated a 5 due to the care that the staff gives to you, Nathan Hausser in service always exceeds my expectation with great service. I rated a 5 due to the care that the staff gives to you, Nathan Hausser in service always exceeds my expectation with great service. More

Best Automotive Care Nathan and Trevon are the best and caring for people. The best automotive family ever. I truly appreciate you all and will continue here for all my au Nathan and Trevon are the best and caring for people. The best automotive family ever. I truly appreciate you all and will continue here for all my automotive needs. More

First Time Buyer - Quick, Easy, and Excellent Service! I purchased my first car from Breece on Tuesday, and I can’t say enough good things about him or Hurst Autoplex. My husband and I bumped into Breece o I purchased my first car from Breece on Tuesday, and I can’t say enough good things about him or Hurst Autoplex. My husband and I bumped into Breece on Sunday by accident, and even on his day off he still took the time to help us out. Fantastic customer service! Breece was awesome to deal with when purchasing my first car. My husband and I actually ran into him on a Sunday when we were looking at the Ford Explorer they had for sale. Breece was loading up a vehicle on his trailer to go deliver it to another customer, but stopped what he was doing and took the time to get us the keys so we can view inside the car (we didn’t request to view the car and didn’t expect to on a Sunday – but him going out of the way really showed the passion he had for customer service). We had planned to go view four or five more Explorer’s after visiting this location, but decided against it. We were both pretty sold on this Explorer. I applied for financing online on Monday for the Explorer, and Hurst Autoplex made the whole process so easy! My husband had called them, and was able to work with them over the phone about the financing and made sure I got a pretty good deal with low interest rates. I don’t have the best credit, but I was truly impressed by how low my interest rate was and couldn’t have been happier. When we went in on Tuesday it was the easiest transaction I had ever made in my life. We walked in and Breece was there to meet us. We walked to his office and were in there for about fifteen/twenty minutes. Once they had my folder put together we walked over to the financing center, and waited an additional five/ten minutes before Giorge met with us. Giorge is one of the nicest people you will ever meet. He took the time to go over everything with us, and answered all of my quirky questions I had about financing. Handing over my trade-in (title in hand) and signing for a new car was smooth, quick, and easy. They did add in a leather package thing, but that was standard and I didn’t mind having it. We were done in about 10 minutes! After signing for the new car Giorge walked us back over to the sales center, and Breece handed us the keys to my new Ford Explorer Limited! Breece took the time to go over the car with us, and show us all the bells and whistles it had. He and my husband had a fun time learning how to flip the back seats, and just basically going over everything. It was nice to have someone go the extra mile to make sure we were comfortable with our new car, and didn’t just wave us goodbye and not care after I bought the car. I had heard horror stories about car dealerships, but none of those horror stories happened here. This was a no bull dealership, and we will definitely come back here to purchase another vehicle for my husband in the future. Highly recommend! More

Best experience Referral from family friend the best experience ever. Friendly and great people he did what’s best for me and helped me to get the car I wanted. Referral from family friend the best experience ever. Friendly and great people he did what’s best for me and helped me to get the car I wanted. More