Hurd Auto Mall

Great Experience I was pleasantly surprised with my buying experience after visiting Hurd. While there, I dealt with CJ; she was not only friendly, she was knowledgeab I was pleasantly surprised with my buying experience after visiting Hurd. While there, I dealt with CJ; she was not only friendly, she was knowledgeable and accommodating as well. We quickly agreed on a price and it was all easy from there. After the sale was completed, CJ stayed late to ensure that the On Star and various other features on my car were setup properly. She insisted that if I needed anything that I should contact her directly and she would do whatever she could to help me out. It is rare that after the transaction has been completed that one would be so helpful and genuinely concerned. Thank you CJ for everything, and thank you Hurd for hiring salespeople like her! More

Great Experience I have leased two cars with Hurd and now just bought one from them. They have a great selection and are very helpful. The last time I went in I was lo I have leased two cars with Hurd and now just bought one from them. They have a great selection and are very helpful. The last time I went in I was looking for a used car and they got me into a brand new one for a great price!!! More

Relaxed and Profiessional I didn't plan on buying a car Saturday but what a great decision I made to do so. I love the Chevy Equinox. Devin Richards was professional and took h I didn't plan on buying a car Saturday but what a great decision I made to do so. I love the Chevy Equinox. Devin Richards was professional and took his time with explaining everything this car had to offer and more....Everyone there was so willing to help and make sure this experience was a pleasant one. Thank you Devin ! More

Still waiting I bought a car from them on Wednesday of last week and still have not received the title or the proper documents I need to register a car. This exper I bought a car from them on Wednesday of last week and still have not received the title or the proper documents I need to register a car. This experience has been a nightmare. I would not recommend this dealership. More

Easiest experience ever! i started shopping for cars and stopped at Hurd to test drive an Eqinox & Traverse. John S was my sales guy and he was great. No presure, just gave me i started shopping for cars and stopped at Hurd to test drive an Eqinox & Traverse. John S was my sales guy and he was great. No presure, just gave me info I was looking for and helping with my price range. I was there for 1 & 1/2 hrs. I left that day with a price and everything I needed to know. I went back with my husband to buy the car a few days later & the process was super easy. Altogether I spent about 3 hours total. That's a record! I'm very happy with my new Traverse & would absolutely recommend Hurd! John & Dave were great! More

Vehicle purchase My experience at hurd gmc in johnston was excellent. My dealer Jay was exceptional and provided me with all information on the vehicle and helped me My experience at hurd gmc in johnston was excellent. My dealer Jay was exceptional and provided me with all information on the vehicle and helped me out with lower payments. I highly recommend Jay for your visit to hurd gmc of johnston. I love the gmc terrain i purchased. Michelle More

Great and friendly service John Vacca was great from the start. Easy to conversate with and explaining the process was easy to understand. Overall, a great experience. I would r John Vacca was great from the start. Easy to conversate with and explaining the process was easy to understand. Overall, a great experience. I would recommend this dealership and salesman. More

Part of the family when you walk in. I was greeted by CJ when I walked into Hurd. The 6th dealership I've been in after being treated like the 5 day old sushi in the fridge. At that momen I was greeted by CJ when I walked into Hurd. The 6th dealership I've been in after being treated like the 5 day old sushi in the fridge. At that moment did I realize I could have spared myself the pain and exhaustion if went to Hurd first. CJ was so helpful, energetic, welcoming, and knowledgeable through out the whole process, I had to take a moment to pinch my left knee to make sure I wasn't in a meditative state. After feeling like ive been in the hurd family for years, it was time to make it official. I met David Richards (sales manager I believe) and this guy.... what rainbow did Hurd follow to the end to find these people? This guy is another person you want on your side when purchasing a vehicle. We came to a fair price Together... all of us, me CJ and David Richards, And I drove the truck home that day! Overall experience was just that. An experience.. like watching the patriots come back from a 25 point defecit in the superbowl. More

Not Perfect But Willing to Make it Right I recently bought a new car from Hurd, and had experienced both the Sales and Service side of the dealership. While I did have experiences in both dep I recently bought a new car from Hurd, and had experienced both the Sales and Service side of the dealership. While I did have experiences in both departments which left me frustrated and aggravated, I am giving them five stars because of their desire to make it right. Nobody is perfect. It's how you own up to and handle your mistakes that is most important. In both instances, I informed the dealership GM, Wendy Bowens, of the situation, both both times she had her team go all out to make things right. More

Happy customer Told David Sperry what I could afford to put down on the lease and he met my expectation. Monthly payment was also within my budget. He took the tim Told David Sperry what I could afford to put down on the lease and he met my expectation. Monthly payment was also within my budget. He took the time to help pair my phone with the car and answered all my questions. This was my second lease with Hurd and probably won't be my last. More