Hurd Auto Mall

I would ride a bicycle before I bought a car again from Hurd or had my car serviced there. My dealings with them finally turned me into a foreign buyer (Acura) after being a GM guy all of my adult life (bo Hurd or had my car serviced there. My dealings with them finally turned me into a foreign buyer (Acura) after being a GM guy all of my adult life (bought GM since 1982). Bought a Bonneville SSEi from Hurd. Ran fine until it hit 100K miles. Tranny issues. brought it in. Was told I needed a near entire rebuild - about $3500 - but everything that could go wrong with a tranny would be fixed. I went ahead. Within months I had tranny issues again. Was told I had just a portion done of what I should have had done, I needed another $2000 in work. The original service tech had quit. Dealt with the service and I felt he was being straight with me, but I did feel ripped off that the original service tech only told me half the story. Had I known the repair would have cost me $5000 I wouldn't have had the repair work done - and the tech wouldn't have earned his big fat commission on an expensive repair (yes folks, they do earn commish on what they sell you for repairs). Facing this new bill I went to the customer service department and explained that I would buy another car from them if they took this one in trade - giving me full trade value even though it needed a $1500 repair (it would cost them much less than this of course - and since my needing this repair was their fault for not telling me the whole story upfront). Their response was to tell me they would give me "scrap" value - and only if I payed sticker for the new car. I have never been so infuriated in all my life. I left a message for Chris Hurd - or SOMEONE with authority - to call me because I wanted to buy a car from them. Never heard from them again. I explain my ripoff to everyone I can who mentions they want to buy a car. Hey Hurd...I hope your ripoff felt good at the time because I am sure I have dissuaded a few people from buying from you. I love my Acura and will never buy a GM product again. More

I brought my subaru to Hurd Auto Mall for service. I was I brought my subaru to Hurd Auto Mall for service. I was very happy with the quality of the work, and the staff could not have been more helpful. The I brought my subaru to Hurd Auto Mall for service. I was very happy with the quality of the work, and the staff could not have been more helpful. The service at Hurd was superior to the service at the dealer I where I purchased the car. I recommend Hurd to everyone. More

Left my new Avalanche for service last week. Was ready when they said it would be, all work seemed to be AOK. Have delt with Hurd for many years, and have always been satisfied. No reason to go anyway els when they said it would be, all work seemed to be AOK. Have delt with Hurd for many years, and have always been satisfied. No reason to go anyway else. Mr Chadwick worked with me to explain what work need to be completed for the required warranty service schedule. Although they have a very nicely appointed waiting area, there was no need to use it as the work was completed on time and they made the whole experience painless. Also in the past on other work, I have found there prices to be very competive. More

Earl Bergio was courteous, the service department had my work completed at the agreed time along with the agreed price, there were no extra charges to my bill. The service people were very professional. I w work completed at the agreed time along with the agreed price, there were no extra charges to my bill. The service people were very professional. I will recommend Hurd Auto Mall to my friends and family. More

The service department employee that I dealt with were very helpful and friendly. They took the time to explain what services they would perform. Also upon pick-up of my vehicle they explained all of the very helpful and friendly. They took the time to explain what services they would perform. Also upon pick-up of my vehicle they explained all of the services they had performed. What i really liked was that my vehicle was ready for pickup exactly when they said it would be. I will defintely recomend and use this dealer in the future. More

In this economy someone wants to buy a new car and they don't follow up. I called about three months ago and left my email and cell phont for a new 2008 model and then again recently to see if they still h don't follow up. I called about three months ago and left my email and cell phont for a new 2008 model and then again recently to see if they still had the car and if not, if they had any preowns. Both times, no one called me or followed up. Unbelievable. The second time I had complained too. They took all of my information again, someone else. Who said American car dealerships are suffering? More