Hurd Auto Mall

leased a new car was told quite a few lies by the finance manager troy who is no longer with the dealership was very upset, spoke with rich our salesman, and with crystal the registration clerk, crystal was manager troy who is no longer with the dealership was very upset, spoke with rich our salesman, and with crystal the registration clerk, crystal was very knowledgeable and help us understand the things that we were worried about, would recommend this dealer to friends and family ask for rich. More

Very professional! Best car dealership I have ever been too. Would highly recommend to anyone looking to buy a used vehicle. Dave Sperry was great to work with. too. Would highly recommend to anyone looking to buy a used vehicle. Dave Sperry was great to work with. More

Treated very well. gave as much discounts as possible. We have bought three other trucks from this dealer and they beat competitive pricing beach time have bought three other trucks from this dealer and they beat competitive pricing beach time More

Just purchased a 2010 Chevy Traverse from Hurd and had a great experience. Went in looking for either a new or used Traverse or Acadia with 2nd row captain's chairs, and was just checking what they had in great experience. Went in looking for either a new or used Traverse or Acadia with 2nd row captain's chairs, and was just checking what they had in stock and what would be the better deal. Had already shopped around and got pricing from another dealer for a 2011 Traverse but ended up getting a new 2010 overstock Traverse at Hurd with more options and captain's chairs for a better price. My purchase was an AWD vehicle with running boards, roof rack, bluetooth and automatic start vs the 2011 FWD with only standard factory features that the other dealer was offering and Hurd had the better price. They also gave me a very fare price on my trade in as well. I'm very satisfied with my purchase and with the overall experience. Thanks to Steve and all the staff at Hurd that helped me drive home in my new car the same day I purchased it. More

Everyone we met at the Hurd dealership were friendly and helpful. We had a particular vehicle,color, and package that we wanted. Other dealers kept calling and trying to sell us a vehicle they had in inve helpful. We had a particular vehicle,color, and package that we wanted. Other dealers kept calling and trying to sell us a vehicle they had in inventory. We told Dave what we wanted and when he got it to let us know. David along with his sales manager David Richards found the perfect vehicle for us and another dealership out of state, and arranged to have it brought to us. My wife commented what a pleasure it was working with such a friendly thoughtful dealership. I highly recommend Hurd Auto Mall of Johnston, Rhode Island. More

I hadn't purchased a vehicle for a long time and due to past experiences, wasn't looking forward to the process. Dave Anderson made it enjoyable. Everything went smoothly and I couldn't be more satisfied. past experiences, wasn't looking forward to the process. Dave Anderson made it enjoyable. Everything went smoothly and I couldn't be more satisfied. If you're in the market for a new or used vehicle, ask for Dave. David More

I was not really wanting to purchase a car, but was persuded by my husband since my car was starting to cost more in repairs than a new car payment. I saw an add in the Saturday edition of the Provide persuded by my husband since my car was starting to cost more in repairs than a new car payment. I saw an add in the Saturday edition of the Providence Journal that caught my attention. The add headline was for leftover 2010 blowouts. Immediately under the headline was a Saab convertible that was marked down from $47,620 (MSRP) to $29,999. I called the dealership on Monday and asked about the 2010 Saab convertible that was listed in the paper. I was told the car was sold on Saturday, but the sale might fall through. I left my name and number with the salesperson, who did call me back later in the day to tell me the sale did indeed fall through. I told the salesperson I would stop by on Tuesday to view/test drive the car. After arriving, test driving, etc., I began my purchase negotiations. It was only at this time, that I was informed the car was a 2009, not a 2010 as the paper's ad leaves any reader to believe. This was my first clue that I neglected to head. Upon negotiating, with my trade-in, I told the salesperson I would get my own financing in order by Saturday. On Saturday, I arrived and had to wait for what seemed like forever to get the 2nd key, owner's manual, etc. This was my second clue that I again neglected to head. The only part that went smoothly was with the finance person, who had all the paperwork in order, ready and waiting. I discussed with the salesperson my expectations as to when I would receive my transfer registration, after all, I HAD to pay them $198 for the 'paperwork service'. I feel that for the pleasure of my business, any dealer should provide this service free of charge, but that is besides the point. I do expect that since I had no choice but to pay this fee, the dealer should arrange for the registration paperwork to be completed at the DMV on the next business day. After a couple of days, I called to check the status of my registration and was told it could take up to 2 weeks!!! I could have gone down the next day myself and did it for free!! Anyway, the salesperson called me a day or two later and advised me the registration would be done by the end of the next week and he would call me to come pick it up (I didn't want it mailed). That following Friday came and went and no phone call until the following Tuesday. It has now been 2 1/2 weeks and they were just getting to the registry. Not my idea of service. To make matters worse, I had paid my car taxes late and the registry had not been informed. When I paid my taxes, I didn't think anything of it at the time, since I wasn't planning to purchase a car back then. Anyway, I got the call on Tuesday afternoon; I went to the town hall on Wednesday morning to get the required paperwork to show the taxes had been paid, and brought the paperwork to Hurd AutoMall. Needless to say, nobody seemed to know exactly what to do, just that the salesperson wasn't there, and the person who takes care of the registering of vehicles is not there either. They expect her only after 9am on Thursday. I explain that it has already been over 2 1/2 weeks since I purchased the car and I fully expect the registration to be taken care of on Thursday. I'm told by the receptionist that many owners are waiting for their registrations, and that they are backed up, some people are even driving on expired registrations because they are so backed up. I said this is totally unacceptable, especially given I was not given a choice to complete the registration myself. It seems that at Hurd Auto Mall, no sooner is the sales transaction completed, so is their service to the purchaser. You can buy a car anywhere, it is the service you are really seeking by purchasing at a specific dealer. Hurd Auto Mall does not provide the common courtesy service that any purchaser should expect. Yes, for this $198 fee that I was forced to pay for registration services, I would not recommend this dealer, and they have obviously lost any future business from me. Go figure, without customers,I mean satisfied customers, how do they expect to stay in business other than to continuously prey on unsuspecting new customers. Worse yet, they apparently know they have this problem, but don't seem to care. If they did, they would have taken care of my registration the first business day after my purchase, or the first business day after my first call, or within the first week, or within the second week.....I still don't have it. Can you believe they asked me that if I was satisfied, would I please post my comments on this site?? What, they only want good reviews, not honest ones? More

Dave Anderson was very personable and went out of his way to help me with the purchase, even after the sale was finalized. At Hurd they are always professional and friendly. A pleasure to do business with. to help me with the purchase, even after the sale was finalized. At Hurd they are always professional and friendly. A pleasure to do business with. When I was unsure of which vehicle I was most interested in Dave took the time and patience to go over each one in detail with me. More

Hurd Auto Mall is a great place with great people. They make you feel comfortable. The serivice was great. Dave Anderson is a great guy and helped us out alot in picking out the Acura TL. He answered any q make you feel comfortable. The serivice was great. Dave Anderson is a great guy and helped us out alot in picking out the Acura TL. He answered any questions that we had and meet us at the price we wanted to be at. I will def be going back when I need another car. More

Mr. Abbruzzese made me feel comfortable from the moment I walked through the door until the close of the sale. He was not pushy at all which made the process of buying a car a lot less stressful. He is an ex walked through the door until the close of the sale. He was not pushy at all which made the process of buying a car a lot less stressful. He is an exceptional car salesman with compassion and knowledge in what he is doing. I recommend him too all my friend. A true asset to your team! More