Hurd Auto Mall

Mike is very friendly. Since I only have the permit, I cannot drive alone. Mike took me for a test drive and picked me up every time I visited the store. He even helped me deliver the car to my address. T cannot drive alone. Mike took me for a test drive and picked me up every time I visited the store. He even helped me deliver the car to my address. This really helped me a lot. The car is perfect and everything went smoothly. I will recommend Hurd to my friends if they want to purchase a car in the future. More

DISHONEST dealer, sold me a basket case vehicle as "certified" been in repair shop 3 weeks multiple issues - registration process took longer than 30 days, poor communication & totally incompetent emp "certified" been in repair shop 3 weeks multiple issues - registration process took longer than 30 days, poor communication & totally incompetent employees on ALL levels. Too many mistakes for "professional" dealership - they should fire everyone except the answering service. BETTER OFF with auction vehicle; would be "safer" bet More

This dealership delivered a new vehicle that was not in perfect working order. The rear camera did not work. The vehicle was not fully tested before it was delivered. Once I discovered the problem, they wo perfect working order. The rear camera did not work. The vehicle was not fully tested before it was delivered. Once I discovered the problem, they would not take me in right away for the service fix. I had to go back, make an appointment and wait nearly 2 hours to get the problem fixed. They are quick to make the sale and slow to satisfy the customer. More

Drove from CT to take a look at the 2005 Toyota Tocoma, the trade-in for our 2010 Saab was higher than expected and the deal on the truck was perfect. The truck did need a front-end alignment, so I planne the trade-in for our 2010 Saab was higher than expected and the deal on the truck was perfect. The truck did need a front-end alignment, so I planned on driving back to get the truck at a later date since the service department was about to close. These guys got a technician to stay late and fix the front-end which allowed me the oppurtunity to take the truck home that day. These guys were great to work with from the moment I walked in until I drove the truck home. Thanks. More

My car broke down and I was in the market for anything that came my way. I went to various car dealerships until I finally ended up at Hurd. I Could tell that the salesman at Infinity and Inskip was just that came my way. I went to various car dealerships until I finally ended up at Hurd. I Could tell that the salesman at Infinity and Inskip was just trying to hustle me. He was Talking really fast, speaking about numbers I really didn't understand and when he finally shaved some money off the price he ended up just putting it on the back end. I was so frustrated and overwhelmed with the headache of shopping for a new car. I finally stopped by Hurd and they couldn't have done a better Job breaking thinh down, laying out my options and giving me a sense of relief. I didn't feel pressured at all to buy something I didn't want to, and they helped xxxxx all my possinlities from leases, used cars to financing a new one. I ended up coming back four times to think everything over and Andrew eventually got me into the car that was right for me. I couldn't have been more impressed with the staff from the salesman all the way up to Wendy the GM. Thank you!!! More

I honestly hate how fake this dealer actually is, they seem real nice and friendly until you take ownership of the car. Then they choose not to take ownership of the problems your brand new car has, the G seem real nice and friendly until you take ownership of the car. Then they choose not to take ownership of the problems your brand new car has, the GM is extremely rude and laughs at the thought of possibly helping you other than saying that is what our service department is for.. to fix your car not help get you out of your lemon. I was taking my car in for something breaking on my car every week! after 7 service visits and several calls to buick and the dealership to anyone who would listen, I had to swallow my money and take a huge hit of almost 4000 dollars to trade my car in elsewhere because they wouldn't even try to get me out of a nuisance car that mine was. They tried telling me we never see problems with these cars you're nuts.. I wasn't nuts because I'm not the only one complaining about the same issues coming into the same dealership. I WOULD NEVER RECOMMEND HURD TO ANYONE EVER! Congratulations team at Hurd, you really did earn such a terrible review that is truth unlike the lies you tell your customers while bearing a total lack of respect to your customers spending tons of money on junk cars that don't even properly get p.d.i. before delivery. More

In my search for a used Toyota Tacoma truck, I contacted Internet Sales (Lindsey) to arrange for a test drive. My wife drove from western Mass. to Johnston RI, so we wanted to make sure things were set for Internet Sales (Lindsey) to arrange for a test drive. My wife drove from western Mass. to Johnston RI, so we wanted to make sure things were set for our arrival. Lindsey called to verify our appointment, but when we arrived at the dearlership, the receptionist told us to go to the next building to see Lindsey. We went to the Buick (middle builing) and the receptionist there asked us to wait while she got Chip, the manager. He introduced us to a sales person and long story short - the truck was sold the day before. We were under the impression Lindsey was not in that day. I did call Lindsey and she apologized for the confusion, but the damage was done. This is an example of a large dealership where communication can be poor, at best. To be honest, it felt like "bait & switch to me." If I ever drive to Johnston RI looking for a used Toyota, I'll go to Colonial Toyota / Scion. We stopped in there and looked at some used Tacomas. Spoke to Antonio Pais, who was very helpful. Recommend that young man over anyone I spoke to at Hurd. VERY DISAPPOINTING EXPERIENCE! More

This has probably the best experience I had buying a car, as soon as I walked into the dealership, Mike from sales was standing there asked if i needed help, i explained to him that i was looking for the sal as soon as I walked into the dealership, Mike from sales was standing there asked if i needed help, i explained to him that i was looking for the sales mgr, as i talked to chris from internet sales the that morning explaining to him my situation [not so good credit,negative equity in my trade] Dave introduced me to Mike in sales and we started to get to work right away. Mike's knowledge and professionalism were top notch, he went over every detail and options on the car that i was buying, Sale manager Dave knew of my situation and recommended a new lease program that has come available for people in my situation, My trade was looked at, the numbers were crunched and I drove out of the dealership with a brand new 2012 s.u.v. By far the best,and smoothest car buying experience i ever had. Mr. Hurd should be very fortunate to have both of these individuals working at his dealership, I will definitely will be returning to this dealership when my lease is up. More

I've been using Hurd for ongoing service for about 5 yrs now. I came in for an oil change and they charged me $180 for a "recommended" 10k mile service. I read the service description and confirmed that at now. I came in for an oil change and they charged me $180 for a "recommended" 10k mile service. I read the service description and confirmed that at least two of those services never happened (my tires were clearly not rotated and my fluids werent topped off) When I complained they took off the charge for the tire rotation and said sorry it was a mistake, when I expressed my concern with the service manager that if you can try to slip services that I can see by me, how do I know my oil was changed? (sticker on my windshield was still from a previous oil change, they never updated it!). He stated sorry you shouldnt have to feel unconfident in the service, although I can't claim I saw them change your oil, I'm sure it was done. Really? Thats suppose to instill confidence? I suggest saving your money and having your routine maintenance done by someone else. More

Took the time to explain everything i needed to know about my new vehicle inside and out. I would definitely recommend Hurd Auto Mall. Thanks!!! about my new vehicle inside and out. I would definitely recommend Hurd Auto Mall. Thanks!!! More