Hurd Auto Mall

"Great Experience As Usual!" This was my second time leasing from Hurd, and they really know how to make things work for their customers! I can't thank Bob enough for helping me s This was my second time leasing from Hurd, and they really know how to make things work for their customers! I can't thank Bob enough for helping me stay at a great rate, and making my SUV dreams come true! Bob really helped me get the best deal possible, and stayed beyond close so I could leave with my new vehicle that same day. More

Excellent car buying experience I just purchased a lightly used 2014 Buick Regal from Jen Lohman, my Hurd sales person and I just want to say that the buying experience was second to I just purchased a lightly used 2014 Buick Regal from Jen Lohman, my Hurd sales person and I just want to say that the buying experience was second to none. We made a good deal and even though I hem'd and haw'd for a week they still held the deal we made. Had plenty of time during the test drive, no pressure at all. Once I finally decided to purchase the Regal I called up in the morning, signed some papers in the evening and drove off. All above board, the payments we agreed on, no extras and just the minimum push for more warrantees. Also kudos to Wendy Bowen, the GM who made me feel welcome and comfortable with the process. I'd recommend Hurd for your car buying needs! More

No pressure, no stress no pressure, no stress...straight forward sales and service...without a doubt I would recommend this dealership to friends and family...in fact, I alr no pressure, no stress...straight forward sales and service...without a doubt I would recommend this dealership to friends and family...in fact, I already have... More

No Hassles, Super-friendly, Great Deal! Can't say enough positive things about Charlie and the team at Hurd. They truly made buying a new car enjoyable, hassle-free and painless. Very highly Can't say enough positive things about Charlie and the team at Hurd. They truly made buying a new car enjoyable, hassle-free and painless. Very highly recommended--worth the drive--we came down twice from Boston because they had a particular car we wanted and they stayed late both nights to help us get the deal done. More

Totally unexpected I went to Hurd and had the easiest most enjoyable experience I have ever had purchasing a vehicle. I even came on this website and read reviews both g I went to Hurd and had the easiest most enjoyable experience I have ever had purchasing a vehicle. I even came on this website and read reviews both good and bad before I went down there and could not disagree more with anyone who did not give them five stars. I had the pleasure of dealing with Max, Dave Richards and Adam Park... These guys are real professionals who care about their customers I would recommend everyone I know to go and deal directly with these three gentlemen More

Buy with confidence, buy from HURD After leasing a 2015 Silverado the team of MIke Hennessy and sales manager Max were able to work around what I could comfortably afford. They did eve After leasing a 2015 Silverado the team of MIke Hennessy and sales manager Max were able to work around what I could comfortably afford. They did everything they possibly could to get me in the exact truck I was looking for. Although I came into a hiccup with one person at the dealership the OTHER managorial staff were truly awesome. This dealer knows how to please their customers, this dealer won't hang you out to dry. I'm excited to work with HURD again in the future. I thank those who worked with my wife and I to make this dream of owning a new Silverado become reality. Thank you!! More

Favorable Customer Experience My favorable customer experience in purchasing a new vehicle with a trade-in was in large part due to the excellent service that Bob Hein provided. F My favorable customer experience in purchasing a new vehicle with a trade-in was in large part due to the excellent service that Bob Hein provided. From going through the various car options to the test drive, sale and delivery, Bob went the extra mile. More

Great customer service I turned in my 2012 lease and drove out buying a 2014 Cruze. Mike Hennessey, whom I had worked with previously was terrific. I told him what I wanted I turned in my 2012 lease and drove out buying a 2014 Cruze. Mike Hennessey, whom I had worked with previously was terrific. I told him what I wanted to pay and he made it happen. Julia in Finance worked different scenerios for us. I left with a great deal. Thanks to Mike and Julia. More

Best Auto Dealer Experience I came to Hurd Auto Mall today to look at a car I saw on your website. I knew that you didn't sell Toyotas, but I saw a 2012 Camry XLE that I was int I came to Hurd Auto Mall today to look at a car I saw on your website. I knew that you didn't sell Toyotas, but I saw a 2012 Camry XLE that I was interested in. After viewing your ad on Channel 12, I just had to find out for myself the good service, low prices, etc. Devin helped me and told me that the Toyota Camry that I was interested in was sold so he brought out another Camry-- a 2012 white Camry LE. Took a test drive and I liked it, but deep down I really wanted a Camry with a sunroof. After talking with Dave Richards, Sales Manager, he made my wish come true. I got a sunroof and the low mileage that I was looking for. Can't wait to pick up my 'new' vehicle. Thanks for your great service. Rosanne N. March 24, 2015 More

The worst experience I have ever at a Dealership. Purchased a used GMC Sierra 2500 HD from this dealership on 2/21/15 and it still sits in my driveway with no plates or registration therefore it is il Purchased a used GMC Sierra 2500 HD from this dealership on 2/21/15 and it still sits in my driveway with no plates or registration therefore it is illegal for me to drive this vehicle I just purchased and since I'm from New York I really am at the mercy of this dealership. I asked several questions specific to marks on the frame of the vehicle and was not able to get responses even after I asked the sales person Jennifer Lohman to ask Service. No one at the dealership could provide an answer. I should have walked away at that point and not purchased this vehicle. When I spoke with Wendy Bowen (General Manager) about the vehicle she asked Service and was told the drop in bed liner was installed due to blemishes in the bed from the 5th Wheel the previous owner removed. When we asked at the time of purchase no one in service knew what the marks were on the frame after they already installed the drop in bed liner. I drove this "Certifed" vehicle home on 2/22/15 and parked it in the driveway where it sat until I saw a puddle of oil under it and brought it to a local dealer on 3/11/15. I thought all "Certified" vehicles were supposed to go through a 172 point inspection, I guess their service people missed the oil dripping from the front seal. If you purchase a truck with a bed liner ask them to remove it so you can see the bed. We didn't and the marks we asked about were from a 5th Wheel. When we had the seals fixed we were going to put a spray bed liner in this vehicle and they cannot because there are holes in it and it needs to be repaired some of which are 3 inches in diameter and the cost will be $500 to fix. Wendy Bowen the General Manager said they did nothing wrong so, they will not do anything to make this right. I really hope I get my plates and registration soon so I can drive this vehicle. I would also recommend getting all documentation you require for any vehicle at the time of purchase. I have been trying to get information that I put in writing on 3/2/15, 3/3/15, 3/9/15, 3/11/15 and 3/12/15 and still no information. More