Hurd Auto Mall

Customer Service like this is hard to come by. I went into hurd with my guard up. I stopped in early in the morning and wanted to look around. I had a certain price point i needed to be at and was I went into hurd with my guard up. I stopped in early in the morning and wanted to look around. I had a certain price point i needed to be at and was unsure of what i would find. I couldnt test drive that day but Charlie was more than happy to take the time with me. I set up an appointment for the next day. I arrived early and found charlie was with another customer. Josh was standing outside and was more than happy to give me a plate and let me road test the vehicle un accompanied. When i arrived back the dealership i offered a fair price........the agreed....really that easy?! Yes it was. After the paperwork was signed Chrlie even gave me a tour of the dealership and I could tell he had a sense of pride. They gained a customer for sure. More

"No pressure, very good experience" I saw an Equinox online, called to make an appointment, and within an hour I was test driving the car. I felt no pressure to buy, took my time to loo I saw an Equinox online, called to make an appointment, and within an hour I was test driving the car. I felt no pressure to buy, took my time to look at all the models, and the experience was very stress free. I was very satisfied with the overall experience at Hurd, and would recommend this dealership to my friends. More

Friendly, Considerate Service I walked in looking to purchase a used truck, but unfortunately it was sold. So I figured I'd take a look at what else they had to offer. The friend I walked in looking to purchase a used truck, but unfortunately it was sold. So I figured I'd take a look at what else they had to offer. The friendly service I received from Devin was certainly a positive experience and I eventually ended up walking out leasing a new Silverado 1500. Everyone I worked with was very straight forward and considerate; extremely respectful towards my military service. I will definitely be telling everyone to check out Hurd Auto Mall. More

14 weeks later, I still didn't get my truck yet. 14 weeks later, I am still without a truck. I ordered the truck on May 30th, Hurd said it would take 2 months for the truck to be built. At the end of 14 weeks later, I am still without a truck. I ordered the truck on May 30th, Hurd said it would take 2 months for the truck to be built. At the end of July, I get one phone call from Hurd and they said the truck isn't ready yet and it would take another month. August went and gone, I am still without a truck. No call from Hurd to update me on anything. In 14 weeks, I get one stinking called, this isn't a customer care. On Aug. 31th, my family and I went in to sign the loan papers and I paid another $150.00 for the registration. 8 days passed, still no one from Hurd call me to update. I emailed Wendy Bowen, the General Manager, haven't heard from her at all. I am tempting to contact Mr. Hurd himself. To Mr. Hurd, if you happen to see my review please look into this for me. My name is Savy Kennedy Hang 508-697-2082 or work 617-382-1704. I am still waiting to get my truck from Hurd. Thanks Savy More

Most Positive care buying experience we ever had We are from Massachusetts but it was worth the drive to RI to work with this dealership. I would do it again in a minute, as they take care of everyt We are from Massachusetts but it was worth the drive to RI to work with this dealership. I would do it again in a minute, as they take care of everything even being out of state. They treated us with respect, no hard selling, no trying to push extras on us. I am not a fan of the car buying process, but this was as painless and positive as it could be. While our salesman was great, it was clear to me that the overall good experience was due to top down management and I would recommend the dealership to anyone. More

Great car leasing expeirence! I had a very positive experience with Jennifer Lohman in Sales and Wayne in finance and Erica in Leasing. even Mr Hurd himself helped me have the new I had a very positive experience with Jennifer Lohman in Sales and Wayne in finance and Erica in Leasing. even Mr Hurd himself helped me have the new lease of a 2015 Encore. I love it! Hurd is the best for service in every department.. Thank you More

First New Car I recently visited Hurd to purchase my first new vehicle. Charlie Gleavey was great! He explained everything, didn't make us feel pressured, and even I recently visited Hurd to purchase my first new vehicle. Charlie Gleavey was great! He explained everything, didn't make us feel pressured, and even helped us get a better interest rate than the loan approval we came in with! I would definitely recommend Hurd to others and will return for our next car. More

Brian was a pleasure to work with in finding the right car This is my 5th vehicle with Hurd and wouldn't shop anywhere else for a new car, they have me for life, Brian was great and patient with my needs, This is my 5th vehicle with Hurd and wouldn't shop anywhere else for a new car, they have me for life, Brian was great and patient with my needs, More

New Lease I just went there to check out a new car. I did have a lease for a jeep which would not end till next june but wanted to get rid of the car. Joe Oliv I just went there to check out a new car. I did have a lease for a jeep which would not end till next june but wanted to get rid of the car. Joe Oliveria did a great job getting me out of my old lease and into a new one with a great car. I now drive a Terrain and I LOVE IT> More

Michael Messina: "hands down the best sales rep" I was a loyal Colonial Toyota customer 30 years at least bought a minimum of 15 vehicles from them!!! Well the old man should have never given his son I was a loyal Colonial Toyota customer 30 years at least bought a minimum of 15 vehicles from them!!! Well the old man should have never given his son Mike partial ownership if he even did that because after all of those years Mike couldn't get the job done!!! So my sister in law tells me she just traded in her Rav 4 for a Chevy and got a great deal!! I walk into Hurd tell Mike Messina my story while his manager is standing right by and gets me driving a Chevy Equinox within 15 minutes tops!! They worked the numbers and made me very happy!! Mike was so attentive and "on the job" shall I say! He's like a really happy great spirited guy who moves like a nascar and is all about getting the job done!!! Hurd you got me for the next 30 years and Colonial Toyota you better watch out cuz you have some Major Competition!! Oh and I don't want to forget to mention when I got to finance two days later at 2pm on the dot!!! It took about 5 minutes to sign the papers and go!!! I am so impressed with everyone employee I dealt with nothing but courteous and professional no crap, not a lot of talk, just "let's get it done"!!! More