Hurd Auto Mall

WONDERFUL! Our vehicle was parked in the driveway and I noticed what looked like oil had been dripping from a car. (Thinking to myself I just had it changed, it Our vehicle was parked in the driveway and I noticed what looked like oil had been dripping from a car. (Thinking to myself I just had it changed, it can't be..) So the next day I noticed it looks wet and it's under my wife's SUV. I craw under to find it's all wet with oil. I immediately called Hurd Chevrolet. Next thing I know Wendy the General Manager is calling me to ask what is going on, and wanting me to bring the truck in ASAP. Well I went right in with it and I'm greeted by Chris Hurd and Wendy. They assured me that they will get to the bottom of the problem, and they did within a few minutes. There was apparently a defective oil filter installed that they had no way of knowing. It was changed, the undercarriage washed down and I was sent on my way. I also want to say the whole time I was there Wendy was in constant contact with me. Making me feel welcome and assuring me everything was being taken care of, and apologizing for any inconvenience this may have caused... Then when it was finished the (I believe, Foreman of the garage) Steve Hatcher, came out to explain exactly what was done. Also apologizing for any inconvenience.... I was very impressed with my first trip to Hurd's service center! Needless to say I will not hesitate to return.... Thank You Again More

Very helpful with getting exactly what your looking for Sometimes buying a car can be stressful, but the people at Hurd Auto Mall made it so simple, easy, and stress free! Definately recommend going there f Sometimes buying a car can be stressful, but the people at Hurd Auto Mall made it so simple, easy, and stress free! Definately recommend going there for your car shopping! More

New 2016 GMC Canyon My overall experience with Hurd GMC was very pleasant. First off, upon going to check out a brand new 2016 GMC Canyon I was able to walk around the lo My overall experience with Hurd GMC was very pleasant. First off, upon going to check out a brand new 2016 GMC Canyon I was able to walk around the lot without sales representatives rushing up to me. Secondly upon consulting with Dave Richard Jr. the sales representative I was able to go over pricing, trade in value, and the additional items I wanted for the truck in a friendly, pressure free environment. Next I would like to remark that although there was not much budge in the price of the truck (which was already priced about $2000 below competitive dealerships), they made up for it in my trade in value to get the numbers where they needed to be for my monthly payments. I would like to thank Dave Richards Jr. and the rest of the Hurd GMC team for making this auto buying experience a good one, and would definitely recommend them to anyone in the market for a new GMC or Buick. More

Great experience I wasn't planning on a new vehicle when I entered the dealership, but Adam and Mark (sales manager) made everything work. I ended with more than I exp I wasn't planning on a new vehicle when I entered the dealership, but Adam and Mark (sales manager) made everything work. I ended with more than I expected! Wayne (finance manager) quickly arranged all the necessary paperwork and financing to make the final transaction very smooth and efficient. Thanks to all. More

Seamless Bob Hein was excellent to work with!! We've gone to him twice in the last 6th months and highly recommend him to get you into your next vehicle. Bob Hein was excellent to work with!! We've gone to him twice in the last 6th months and highly recommend him to get you into your next vehicle. More

Smooth Transaction Great customer service. Sales rep Bob Hein, provided lots of information on my new truck and led me through the trade in and purchase process with no Great customer service. Sales rep Bob Hein, provided lots of information on my new truck and led me through the trade in and purchase process with no pressure and no unnecessary haggling. Would recommend dealership and sales rep to friends and family. Thanks! More

Customer Service like this is hard to come by. I went into hurd with my guard up. I stopped in early in the morning and wanted to look around. I had a certain price point i needed to be at and was I went into hurd with my guard up. I stopped in early in the morning and wanted to look around. I had a certain price point i needed to be at and was unsure of what i would find. I couldnt test drive that day but Charlie was more than happy to take the time with me. I set up an appointment for the next day. I arrived early and found charlie was with another customer. Josh was standing outside and was more than happy to give me a plate and let me road test the vehicle un accompanied. When i arrived back the dealership i offered a fair price........the agreed....really that easy?! Yes it was. After the paperwork was signed Chrlie even gave me a tour of the dealership and I could tell he had a sense of pride. They gained a customer for sure. More

"No pressure, very good experience" I saw an Equinox online, called to make an appointment, and within an hour I was test driving the car. I felt no pressure to buy, took my time to loo I saw an Equinox online, called to make an appointment, and within an hour I was test driving the car. I felt no pressure to buy, took my time to look at all the models, and the experience was very stress free. I was very satisfied with the overall experience at Hurd, and would recommend this dealership to my friends. More

14 weeks later, I still didn't get my truck yet. 14 weeks later, I am still without a truck. I ordered the truck on May 30th, Hurd said it would take 2 months for the truck to be built. At the end of 14 weeks later, I am still without a truck. I ordered the truck on May 30th, Hurd said it would take 2 months for the truck to be built. At the end of July, I get one phone call from Hurd and they said the truck isn't ready yet and it would take another month. August went and gone, I am still without a truck. No call from Hurd to update me on anything. In 14 weeks, I get one stinking called, this isn't a customer care. On Aug. 31th, my family and I went in to sign the loan papers and I paid another $150.00 for the registration. 8 days passed, still no one from Hurd call me to update. I emailed Wendy Bowen, the General Manager, haven't heard from her at all. I am tempting to contact Mr. Hurd himself. To Mr. Hurd, if you happen to see my review please look into this for me. My name is Savy Kennedy Hang 508-697-2082 or work 617-382-1704. I am still waiting to get my truck from Hurd. Thanks Savy More

Friendly, Considerate Service I walked in looking to purchase a used truck, but unfortunately it was sold. So I figured I'd take a look at what else they had to offer. The friend I walked in looking to purchase a used truck, but unfortunately it was sold. So I figured I'd take a look at what else they had to offer. The friendly service I received from Devin was certainly a positive experience and I eventually ended up walking out leasing a new Silverado 1500. Everyone I worked with was very straight forward and considerate; extremely respectful towards my military service. I will definitely be telling everyone to check out Hurd Auto Mall. More