Hurd Auto Mall

My experience at Hurd Auto Mall If I could rate this dealership with 10 stars I would. My wife and I have been car shopping for two days. We visited 6 GMC dealerships looking for a g If I could rate this dealership with 10 stars I would. My wife and I have been car shopping for two days. We visited 6 GMC dealerships looking for a good used GMC Acadia for her and a 2016 Sierra for me. I was planning on buying a truck at the dealership where my wife found her car. After the fifth dealership and countless test drives later we starting thinking there wouldn’t be an Acadia she would like. We decided to give Hurd Auto Mall a chance and we’re glad we did. When we arrived, I told myself, “Great here we go again. As soon as we get out of the car someone will be there waiting to greet us.” Granted there is nothing wrong with this, as the employees are doing their job. But after the same thing over and over again it becomes repetitive. To our pleasant surprise no one was there. We were able to walk the car lot without someone following up 20 ft. away. It was reassuring because we already knew which car we wanted to look. Talk about no sales pressure. It was great. When we made our way to the Office we were greeted by Jennifer. I joking told her we’ve been through these 5 times already. She looked puzzled and I explained our situation and exactly what we wanted and which Acadia my wife wanted to test drive. Jennifer didn’t try to up-sell us a new 2017 or even a more expensive certified Acadia. One of the BEST parts about test driving the Acadia at Hurd was Jennifer didn’t come with us (not that I wouldn’t have minded). This was good because we didn’t have a sales person trying to pitch us on how this is the best car and how they are the best dealership around etc… This was a breath of fresh air. We could talk in peace. And during our test drive Jenn was having our two trade-ins appraised which saved us time. After we get back my wife decided this car was it. Now it came my turn to look at some GMC Sierra. I was easy because all the trucks drive the same and I didn’t need all the bells and whistles. Jennifer showed me three trucks and I finally chose which one. After Jenn got the paperwork and met with her manager Dave he came over to introduce himself. Dave came over and introduced himself and sat down. One thing Dave did right was he didn’t go straight into business mode. He wanted to talk and actually get to know us. He asked where we’re from, how many kids, and so forth. He was being personable. This is a good business practice that more dealerships should adopt. Now comes the fun part; the negotiations. Dave went over the value of our trades and they were very reasonable on both the car and truck. When I explained how the other dealerships were offering us a little more on the trades he didn’t think twice about meeting their offers (it was only a few more hundred). Also, when I explained the situation and showed him what the other dealerships were selling the similar vehicles for he matched their prices too. My wife and I ended up buying the two vehicles. Dave was upfront from the beginning. He told us the dealership is barely making any money from this deal, but what he was trying to accomplish and did was getting repeat buyers. And referrals from us. Out of all the years buying cars, whether new or used; we’ve never had this great experience before. I highly recommend Hurd Auto Mall if you’re in the market for a new vehicle. Definitely seek out Jennifer and you will meet Dave as well and you will not be disappointed. More

xxxx service 0 Was denied oil change with 20 minutes until closing when I had an appointment for 5pm but was 10 minutes late due to unexpected traffic. Was denied oil change with 20 minutes until closing when I had an appointment for 5pm but was 10 minutes late due to unexpected traffic. More

A+ Service Took great care of me and helped st me up with a new lease that fit my needs perfectly. Look forward to continuing to come back in the future. Took great care of me and helped st me up with a new lease that fit my needs perfectly. Look forward to continuing to come back in the future. More

Leasing a Buick Encore A very pleasant experience dealing with Jennifer and the the dealership. I give them a 10 star rating. Very pleased overall with the dealership and my A very pleasant experience dealing with Jennifer and the the dealership. I give them a 10 star rating. Very pleased overall with the dealership and my sales rep. More

Not your stereotypical car dealership experience Everyone was super friendly, not pushy, accommodating, and made the process of evaluating several options quick and easy. I didn't feel awkward asking Everyone was super friendly, not pushy, accommodating, and made the process of evaluating several options quick and easy. I didn't feel awkward asking for several quotes on several cars so I could better understand my options. This is my 2nd leased vehicle from Hurd and, while my first experience was excellent, this one was even better. Very satisfied customer! More

Awesome experience We have been using Hurd for quite a few years now. Experience is always direct, understanding of what we want and done very timely. Because our previo We have been using Hurd for quite a few years now. Experience is always direct, understanding of what we want and done very timely. Because our previous experiences with Sales person, Mike Hennessey has always been super satisfactory, we just go in and automatically just deal with him. I love my new Trax awesome car. Thanks More

Crazy good service Jason Mitchell my sales consultant was a rock star. I was pressed for time and he worked his tail off to get me the best deal in the little time I ha Jason Mitchell my sales consultant was a rock star. I was pressed for time and he worked his tail off to get me the best deal in the little time I had. Eric was great with the closing paperwork. Will definitely look to Hurd in the future when my next lease is up! More

Excellent car leasing experience I dealt with Hurd Buick and received first class assistance by the sales associate and manager who made it easy to decide on a vehicle to lease and ga I dealt with Hurd Buick and received first class assistance by the sales associate and manager who made it easy to decide on a vehicle to lease and gave me a great deal. More

2016 GMC Sierra SLT Soft sell, friendly negotiations, met my needs. It was obvious Ed and the team are focused on customer satisfaction. Great job, good deal, strongly r Soft sell, friendly negotiations, met my needs. It was obvious Ed and the team are focused on customer satisfaction. Great job, good deal, strongly recommended for you new and used vehicle needs More

Personable and professional! My dad is 94 years old, so as you can appreciate, the process of buying a certified used vehicle can be stressful. Bob Hein was our sales rep, and wa My dad is 94 years old, so as you can appreciate, the process of buying a certified used vehicle can be stressful. Bob Hein was our sales rep, and was very knowledgeable, personable and professional to deal with. Bob was extremely helpful in working with my dad to make the overall experience of purchasing this vehicle easy. More