Huntley Ford

Guess what Huntley Ford IL, dealership gave us for Veterans Day! *UNPROFESSIONALISM, DECEPTION, AND A WEEKENDTIMEWASTER!* After speaking with the Huntley team member Julia (nice), Victoria (rude Veterans Day! *UNPROFESSIONALISM, DECEPTION, AND A WEEKENDTIMEWASTER!* After speaking with the Huntley team member Julia (nice), Victoria (rude), Abe and Jay for over a week trying to set up an appointment to purchase a vehicle. Friday evening, I received a call from the Huntley team confirming our appointment was set for Saturday at 1:30 PM. I was also told that Jay would be ourselves person. I confirmed that we had our tickets and we will be flying in from NC and that we were serious buyers! My husband and I flew one way from NC to IL (972 mi). We arrived at Huntley dealership at 1:20pm. We were greeted outside by a random sales person (former Marine) which was great because we we're veterans also and it sort of put me at ease knowing that we would be in good hands. After the sales person asked me for my license and phone number to look me up in their system, (because the vehicle was linked to my name) he then my name he danced up a way to go get the vehicle. Upon his return he sat down on it to tell us that the vehicle we came to purchase had just been so 10 mins prior. Then the communication breakdown begins! 1st, everyone we spoke with Abe, Julia, Victoria and Jay New we were coming from North Carolina by flight we were never asked if we needed a courtesy ride from the airport pfrom the airport. Secondly I was offered another higher price vehicle that I was not interested in buying. So, my husband and I went to speak with aid the manager for him to only tell us that he had 35 appointments listed to come in that day and he could not help helple us. As a supervisor myself, I know there is some accountability for how your organization functions. As a manager, you're supposed to have a pulse on all of your areas. In this case, a solid manager should be be conducting daily and weekly sales meeting with his/her staff to prior to opening and face the daunting task of balancing the daily workload and cross referencing with the Internet sales people. This provides the salesperson with accurate floor traffic control. At the same time, as the manager, you’re a frontline leader-the first reflection of your organization-and you need to ensure you are meeting the organization’s goals and values (clearly not, because I read the Huntley Ford’s mission statement and values). This leaves me to believe that this is part of their normal business practice. What I failed to do was read the reviews of the dealership, because they were accurate! Although each section functions differently, it is still the manager’s role to make the dealership run smoothly. Organizational success depends on the manger to execute this function well and help ensure staff are competent. The manager also told us that he had 35 appointments daily. This clearly tells me that the manager was not in tuned with his areas because the internet salesperson and the 2 floor salesmen should have caught the double booking of appointments. For the salesperson to tell us that the vehicle was sold 10mins before our appointment, leaves me to believe that the customer was there 1-2 hrs before us (because you have to test drive the vehicle and do the financing). This clearly can’t happened in 10min. In short, I would have been ok if the internet salesperson or the manager had called the night before to inform us the vehicle was sold, instead confirming that we we're going to make the 1:30 appointment. We would have then had the option to cancel our flights. A fair remedy, in my assessment is for Huntley Ford Dealership or Ford Motor Company to find us a vehicle that is comparable in price and color to include delivery which would offset our roundtrip flight costs to and from home and had no transportation, no family/friends support during Veteran’s Day holiday weekend plunged us into an emotional state of being was the lowest emotional point. We will be waiting for a response to resolve this horrendous situation. MORE IMPORTANTLY, THIS REVIEW IS FOR FUTURE POTENTIAL CUSTOMERS. More

Peter help us with yet another vehicle. Great guy 10/10 would recommend. Amazing experience. would recommend. Amazing experience. More

Go see my guy Joe B at Huntley Ford,still early shopping because of the market, but I had such a wonderful experience with him I will definitely be going back when I'm ready because of the market, but I had such a wonderful experience with him I will definitely be going back when I'm ready More

Out of state purchase,had a wonderful,smooth easy peasy transaction,if your'e doing an out of state purchase ask for Joe B, was great!! Same goes for Patrick in finance dept!!! transaction,if your'e doing an out of state purchase ask for Joe B, was great!! Same goes for Patrick in finance dept!!! More

Terrible experience. They are deceitful and then hide once paperwork is signed. What customer driven business doesn't return multiple phone calls and emails? Those that are shady and lie to their custo once paperwork is signed. What customer driven business doesn't return multiple phone calls and emails? Those that are shady and lie to their customers. Do not waste your time! More

Terrible follow up from sales staff. Wanted to buy and no one returned my car for over a week. I would not recommend dealing with them. one returned my car for over a week. I would not recommend dealing with them. More

Absolute Jerks! Wouldn't let me talk to a Mgr.? He must be in Hiding because he or the GM have No Clue what they are doing. The Rudest Dealership that I have ever dealt with!! STAY AWAY!! be in Hiding because he or the GM have No Clue what they are doing. The Rudest Dealership that I have ever dealt with!! STAY AWAY!! More

If you go to Huntley ford, speak with Joe B, the guy is beyond awesome and patient to work with, had an incredible experience and never once I felt pressure to do anything!! beyond awesome and patient to work with, had an incredible experience and never once I felt pressure to do anything!! More

Asked to speak with an out of state specialist, worked with Joe B, the guy made it so simple from the moment we agreed to out door price to getting picked up at Ohare, to arriving and my car is up front r with Joe B, the guy made it so simple from the moment we agreed to out door price to getting picked up at Ohare, to arriving and my car is up front ready to go...in and out of dealership in 15 min!!! Unbelievable, shout out to Patrick in finance More

Goddamned worst experience ever. What a bunch of arrogant, self-important jerks. They are lucky that low inventory is limiting competition, but you can be certain that competition will increase and arrogant, self-important jerks. They are lucky that low inventory is limiting competition, but you can be certain that competition will increase and people with your bad attitude will (hopefully) suffer. More