Huntley Ford

Started 2/6/2022Yesterday I received a call from Peter Started 2/6/2022 Yesterday I received a call from Peter Kashuba at Huntley Ford that My Ford Maverick was delivered and would I like to go there to f Started 2/6/2022 Yesterday I received a call from Peter Kashuba at Huntley Ford that My Ford Maverick was delivered and would I like to go there to finalize my purchase. After waiting 5.5 months I rearranged my day and did so. I expected to purchase the Maverick for the price on the order\sticker, the MSRP, plus delivery, tax, vehicle registration and a nominal document fee, minus a trade in and a deposit I paid upon order, at a reasonable loan commensurate to my credit rating, which I’ve been told is excellent. Peter informed me of a documentation fee I thought was a little high plus the addition of two programs. One called “All In 1 Protection For Your Vehicle!” by a company called First Authority which consists of tire and wheel protection, paintless dent repair, windshield repair, emergency roadside assistance and key replacement with travel interruption reimbursement. The second included inflation of the vehicle tires with nitrogen, scotch guard on the seats, etching on the windows to aid incase of theft and some other items I can’t remember. All which added more to the cost. I said I didn’t want any of that. Peter had to have that authorized and came back stating I had two choices offered in “Out the Door” prices from his supervisor. He also said, apologetically, “That’s how we make our money”. I chose the cheaper of the two. After waiting for so long for my Maverick and eventually being there for almost 4 hours, which I think is done to wear a customer down, I hoped that was all that was left. I was directed to Sayf Altarawneh to arrange financing. I know Ford wasn’t offering 0% for the loan duration I was looking forward to but I thought it was somewhere between 1.9 to 3 percent. Sayf offered a loan at 4.54% stating further investigations would drop my credit rating giving me the impression going further was a gamble. I didn’t like buying extra services I didn’t want and I didn’t like the way and the rate the financing was offered. All during that time I was told don’t believe the rates you see advertised by Ford. Later I found out that Ford was giving roadside assistance for 5 years or 60,000 thousand miles on my new Maverick, that wasn’t mentioned before. I also learned that Ford has a program offering 2.9% financing for the amount range and time duration I was looking for. Also, the bank they gave me the contract from was offering 2.24 to 3.09% for that same range and duration. I believe Ford did all that they could to keep me abreast of where my Maverick order was, they sent me emails, gave me the ability to check the status of my order and allowed me to get documentation about my vehicle including the sticker. I felt reluctantly guided in the purchase and financing of my vehicle by Huntley Ford. I’ve never been good at realizing that happening to me at the time even though I feel something is not right. I still investigate and when I see the programs offered are something I don’t need but have to acquiesce to purchase my vehicle and only get financing which I believe is more than my credit rating can obtain. I cannot in good conscience, recommend them. I reserved my Maverick and was directed to dealerships that were nearby to initiate ordering and follow through on delivery. Ford did what it was supposed to do, I thought choosing Huntley Ford was a good decision, I don’t feel that way anymore As much as I enjoy my Maverick, the experience was tainted by Huntley Ford. I submitted this as a message to Huntley Ford through their website. 2/7/2022 10:25 AM Received a call from Abe at Huntley Ford. It was a follow up call about how the Maverick was. I informed him of the message submitted to their website. Abe wasn’t aware of it so I explained the contents. He said he would refund the “All In 1 Protection For Your Vehicle!” I paid and see about using a Smart Pay option that Huntley Ford would pay for. He asked to give him an hour. 3:26 PM, talked to a number of people asking to talk to Abe and finally got a reply that he was in a meeting. 2/10/2022 Still waiting to hear from Abe. More

Sold me a car at the end of november. The car started giving me problems and this place did literally nothing to help me out other than gave me options that pretty much said xxxx off. Watch your back wor giving me problems and this place did literally nothing to help me out other than gave me options that pretty much said xxxx off. Watch your back working with these people. More

Bait and switch!!! Don't believe the online advertised price!!! Drove over 4 1/2 hours to buy a 2019 f350 advertised price of $73k ....by the time they undervalued my trade by $8k (offered $20000 kbb fair price!!! Drove over 4 1/2 hours to buy a 2019 f350 advertised price of $73k ....by the time they undervalued my trade by $8k (offered $20000 kbb fair value $28000) and their reconditioning fees of over $5000...yes you read that right $5000 for reconditioning and regular taxes the price was right at $90000!!! After 20 mins of back and forth they went to $81000. So essentially took off their fees but still was offering not near fair value for my trade! Please for your sake don't believe any of the 5 star reviews on here. I don't know where they came from unless they were paid or are family members of people that own it or work there, and again don't believe their online prices they don't mean a thing! More

This dealership screwed my boyfriend out of $9000, sold him a car with electrical problems & is now refusing to help at all. “take it to a mercedes’ delearship” is what he was told. not only are they disr him a car with electrical problems & is now refusing to help at all. “take it to a mercedes’ delearship” is what he was told. not only are they disrespectful & rude for the way they bluntly spit in his face but even when i called to ask how driving less than 1000 miles decreases the value by over $3500, the lovely financing manager hung up on me. they also marked the car he traded in up over $6000 & did no work to it AT ALL. i could not imagine working with such awful people, nor could i imagine feeling good knowing i took $9000+ out of a 25 year old man’s pocket who was nothing but respectful. More

Complete "bait and switch". Talk about sticker price the whole time and then they hit you with a $5000 "market adjustment". Just avoid this place. It's not worth your time. whole time and then they hit you with a $5000 "market adjustment". Just avoid this place. It's not worth your time. More

Our salesman Mike was absolutely patient and willing to help my husband and I with a new truck. Our first encounter with another salesman was not what we had anticipated, but Mike turned our experience com help my husband and I with a new truck. Our first encounter with another salesman was not what we had anticipated, but Mike turned our experience completely around. He was polite and willing to work with our budget. More importantly, he took my husband and I seriously which is very hard to find when you are a young couple looking for a new car. We will definitely be coming back to Huntley Ford for any of our future purchases. We would absolutely recommend Mike to anyone looking to do business with Huntley Ford. More

Joe Basile was a pleasure to work with. Tough in negotiations but fair. He was very knowledgeable about the F150 product line and sold me on a new F150. He was able to answers all my questions and p negotiations but fair. He was very knowledgeable about the F150 product line and sold me on a new F150. He was able to answers all my questions and point out the features and benefits of the vehicle. I will recommend him to my friends! More

The salesman Joe made the deal happen for me on a vehicle that I had been waiting to get for a few years by sending me more photos of the truck I requested he made it easy for me to make my decision to buy i that I had been waiting to get for a few years by sending me more photos of the truck I requested he made it easy for me to make my decision to buy it from him very upfront honest guy to deal with and very pleased. More

The Huntley Ford experience deserves a ZERO unfortunately, the lowest score available is a one. First, the prices advertised are just a teaser to get you in the door. Then the misery begi unfortunately, the lowest score available is a one. First, the prices advertised are just a teaser to get you in the door. Then the misery begins…added services and charges in our case, mandatory Huntley package and reconditioning fee would add over $4500 to the listed price. Then 70’s style hardball sales tactics to negotiate a price…we fought thru it all to agree on what I considered a fair price which did not include those fees. After a few days of not being communicated with, I was finally able to schedule my car's pick-up. Sayf and Adrian were off that day so they told me the paperwork would be emailed…and when it arrived to my shock a $12,500 fee had been added. After a great deal of effort and chasing on my part, I was able to get them to redo the paperwork with the correct numbers we originally agreed on. No apology or remorse for their “Mistake”. Avoid this dealership at all costs. More

Sleazy, sneaky very shady. Buyer beware!!! Don't show you any paperwork with the numbers. Smooze you and shove papers in front of you to sign. They say they put the paperwork on a USB. When you get home and any paperwork with the numbers. Smooze you and shove papers in front of you to sign. They say they put the paperwork on a USB. When you get home and review USB you realize how they cheated you. They add extras that were not approved by me and that added an extra $4000. No customer service. Can't reach anyone! Won't return calls, emails, or text messages. Would not recommend this dealership to my worst enemy. Run for the hills. Do not do business with them. You will regret ever going to Huntley Ford. More