Huntley Ford

Very disappointing to deal with. I am shopping online for trucks. I'm a serious buyer who's willing and able to close a deal today. I found one I like at Huntley Ford so I called to I am shopping online for trucks. I'm a serious buyer who's willing and able to close a deal today. I found one I like at Huntley Ford so I called to get more information. They told me I had to come in to work the numbers. I am from out of state and told them we will need to work the numbers before I make a trip from out of state. They said that was against their policy. They said they didn't have the staff to negotiate over the phone or online. Doesn't make sense. It will take less time to work out a deal over the phone then in person. Lame tactic. More

I would go to another dealer fast, lies and deception are their strong points. Told they had a car there on the lot and drove 40 min to go see it. When I got there said it was out on a loaner, pure BS. Its a their strong points. Told they had a car there on the lot and drove 40 min to go see it. When I got there said it was out on a loaner, pure BS. Its a rare hard to find anywhere new suv. Then they said we found it in service but it was a different one. Then said we will bring it to you in the morning between 9 and noon. No show no call. Bait and switch hucksters. Not to mention the 2nd of the 3 calls there I was dealing with such a rude person she even hung up on me but in all fairness the other 2 were perfect and very nice. More

They do not call back, they hang up on you. They don't want to back up the sale or take the time to answer questions about the big expensive purchase. I will be reporting to BBB. They don't want to back up the sale or take the time to answer questions about the big expensive purchase. I will be reporting to BBB. More

Worst experience I have ever had. Avoid this dealership. They lie and change numbers. They had several erroneous fees, including $5k for a vehicle inspection. I said no and th Avoid this dealership. They lie and change numbers. They had several erroneous fees, including $5k for a vehicle inspection. I said no and they removed it but then showed on the final sheet a lower price for my trade in and said that is just because they removed other fees and adjusted the price of the trade in. They add unreasonable fees up front so they can remove them later to lower the trade in value. We settled on a price, I was shown their best financing option with 60 mo and a payment higher than I wanted. I showed them a preapproval letter from Chase with a much lower interest rate. They had a whole story how that would not apply to this car. After arguing for a while, I agreed to put $5k down to lower the payment and they included an extended warranty. They had to perform some work to the car so I went home and the car was delivered to me a couple days later. The delivery driver did not bring any paperwork. He called the salesman for me and they assured me it would be emailed over by the next day. A week later and repeated emails to the finance person got me no response. I ended up getting an email from the loan bank welcoming me and the terms of the loan were all wrong. The amount was $5k high, never applied my down payment and the term was 72 months. I finally found the finance manager and copied him on an email which got me a phone call back from the finance person. He justified what he did by saying if I pay half of the payment amount every 2 weeks the loan should be paid off in 60 months. This dealership should be avoided. More

Thats a -5 stars for this place. Sleazy scam artists is too good a word for this place. Stay far far away, avoid like Covid! They are in clear violation of 475.310 Section 4 Sleazy scam artists is too good a word for this place. Stay far far away, avoid like Covid! They are in clear violation of 475.310 Section 475.310 Advertised Price It is an unfair or deceptive act to advertise the total price of a motor vehicle without including in the advertised price all costs to the purchaser at the time of sale , or which are necessary or usual prior to delivery of such vehicle to the purchaser, including any costs of delivery, dealer preparation and any other charges of any nature; provided, however, taxes, license and title fees and a documentary service fee, as defined herein, may be excluded from the advertised price if clearly disclosed in the advertisement that these costs are excluded from the advertised price. Purchasers shall be able to purchase all vehicles described by the advertisement at the advertised price. They advertise a truck for one price, come out with a sheet of paper that shows some BS market value and then the next line how much they are discounting off that market value to reach their, above market value price, and by the time they are done adding all the things that SHOULD be disclosed according to the advertising law, they are $16,000 above their advertised price, Then the sales guy gets angry when you refuse to buy into the insurance scam, and even worse request a credit card to make an offer, THEN hold your keys and credit card hostage when you are not making a deal. Top it off you cannot use your own financing!!! More

Wasn’t the worst I’ve visited. Was in contact back and forth days before visiting. Was told I could order a Shelby GT500 via text without markup. Of course when I get there the onl Was in contact back and forth days before visiting. Was told I could order a Shelby GT500 via text without markup. Of course when I get there the only allocation they have, they want $30k over sticker, doesn’t even have all the bells and whistles. Typical of these Chevy and ford dealerships right now to squeeze every penny they can get out of the mustangs and corvettes. Just wish all their sales staff knew of markups before I waste my time coming in just to get me in the door. More

Buyer BE WARE! Do not buy from this dealership . The salesman Joon is good about taking advantage of excited customers while sugar coding fees . After I told him mu Do not buy from this dealership . The salesman Joon is good about taking advantage of excited customers while sugar coding fees . After I told him multiple times I did want to add any additional services , he added these services ( over $5,000) to my final sale . He never showed me the bill of sales and assure me he didn’t include anything I didn’t want . Well they were very sneaky about not going over the paper work like most dealership do , nor did they do a breakdown of the total amount . I get home with a closed envelope and to my surprise all of these ridiculous fees were added after I had said NO a million times . This is so disrespectful to the consumer . Went the following day to the dealership and took a day off from work just so he could remove the additional services I said no to ! This dealership is a scam ! It is by far the worse dealership I have ever been to . Now, less than a year later , my AC is not working and they refuse to take my call . Please save your self time , money , and stress . Do not go to this dealership ! More

BUYER BEWARE. DO NOT DO BUSINESS HERE. long story short, I brought in a vehicle to trade in on one of their f150s. They offered me 39,000 for my trade in which was DO NOT DO BUSINESS HERE. long story short, I brought in a vehicle to trade in on one of their f150s. They offered me 39,000 for my trade in which was $10,000 lower than their own website estimate as well as an appraisal from another dealer. I negotiated them back up to giving me the $49,000 it was worth, so I thought. What I did not realize, was that they just made up $5,000 in bs fees and an illegitimate “certification” for another $5000 dollars. They did all of this to cover the extra money they “gave me” for my trade. They deceitfully had me sign only the last pages of all documents, gave me no bill of sale, and put all of the documents on a flash drive so I could not see them until I got home. I had to go back the next day and return the vehicle. After 2 hours of arguing with with the salesman Joon and their various managers, I went back home in my old vehicle. They refused to own up to what they did, and were very condescending. On top of this, I forgot my iPass in their vehicle, and they have racked up $40 in tolls before I reported it stolen. Never again. More

MIKE S. Professional salesman, could tell he has been in the business for a long time. I was treated with respect even from a man twice my age. Quick, confid Professional salesman, could tell he has been in the business for a long time. I was treated with respect even from a man twice my age. Quick, confident, and Honest. Would recommend and buy again. Thanks Mike with the help of my new car. Nick More