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Huntley Ford

Huntley, IL

4.8
2,176 Reviews
At Huntley Ford our mission is simple. We are a family-owned dealership in Huntley, IL committed to providing VIP customer service and quality products at fair prices to all of our customers. Here we streamline every step of the car shopping experience to provide a great visit that puts you first.In fact, we proudly serve drivers from across Illinois, including West Dundee, Crystal Lake, Elgin, Barrington, and more. Whether you stop by our service department or our showroom, you can always expect to be treated like a VIP at Huntley Ford. Stop by and see us today!
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13900 Automall Dr

Huntley, IL

60142

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Showing 2,176 reviews

August 08, 2026

Worked with Dmitriy over the weekend to purchase a new vehicle as a first time Ford buyer. He was incredibly attentive and had answers for all of my questions when working through the lot. Dmitriy was a g More

by hailyrais
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dmitriy
Aug 13, 2026 -

Huntley Ford responded

Hi, thank you for taking the time to leave us your response to our staff's outstanding customer service! Please don't hesitate to reach out if there's anything additional we can do for you.

August 08, 2026

We had a really good experience with Eric when we got our car. He was very nice and helped us find the right one. He explained everything so we could understand it. He made sure we were happy with our choice More

by Calvin Rogers
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric
Aug 13, 2026 -

Huntley Ford responded

Hi Calvin, thank you for taking the time to leave us your response to our staff's outstanding customer service! Please don't hesitate to reach out if there's anything additional we can do for you.

August 08, 2026

We had a really good experience with Eric when we got our car. He was very nice and helped us find the right one. He explained everything so we could understand it. He made sure we were happy with our choice More

by Kurtis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric W
Aug 13, 2026 -

Huntley Ford responded

Hi, thank you for taking the time to leave us your response to our staff's outstanding customer service! Please don't hesitate to reach out if there's anything additional we can do for you.

August 08, 2026

Live local keep my business local. Huntley Ford is the dealership to come if you’re interested in going electric. Eddie was able to provide me with Excellent customer service in showin More

by Jeremy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eddie olvera
Aug 13, 2026 -

Huntley Ford responded

Hi Jeremy, thank you for taking the time to leave us your response to our staff's outstanding customer service! Please don't hesitate to reach out if there's anything additional we can do for you.

August 08, 2026

Great experience at huntley ford. Found the perfect car for our daughter. Johnny seemed very kind & took the time to know what we wanted More

by Allen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Johnny L
Aug 13, 2026 -

Huntley Ford responded

Hi, we're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.

August 08, 2026

They had a car that I was interested in even though I was 100 miles away. I took off a day from work to go up there. When I got there they told me they had tried to call me the night before (which is true) More

by Kevin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Igor
Aug 09, 2026 -

Huntley Ford responded

Thank you for taking the time to provide your feedback. As you mentioned, we did call you the night before because we care about our customers’ time and wanted to give you the opportunity to make an informed decision before traveling 100 miles. Although the call was after 9:00 p.m., the purpose was to inform you of the vehicle’s availability so you could decide whether to make the trip. Had you returned our call, you would have received the same information before making the drive. When you arrived, we provided that same information and presented an alternative vehicle. As a first-come, first-served dealership, vehicles can become unavailable before an appointment, and we make reasonable efforts to communicate those changes. We also want to clarify that we do not have “blemished titles” as described in your review. Every vehicle we offer has a CARFAX available for review, including the vehicle presented to you. We provided the vehicle and CARFAX because we want our customers to have the information necessary to make an informed decision about their purchase. Regarding your other concerns, our safeguards regarding payment and vehicle delivery are in place to protect both the customer and dealership from fraud, as stated on our website. Personal checks, third-party checks, and other funds that have not cleared may require additional time before a vehicle can be released. OFAC screening may also be requested as part of our standard customer verification process, even with a cash purchase, for the protection of both parties. We provided you with a fully transparent experience and were proactive in contacting you before your 100-mile trip and presenting an alternative when the original vehicle was unavailable. We appreciate you making the trip, and although you have stated that you do not wish to do business with us, you are more than welcome to contact us and confirm a vehicle’s availability before making another trip.

Aug 10, 2026 -

Kevin responded

Whomever wrote this, Be assured that I hung on to the message from your sales associate and he did not say the car wasn't available. He said to call him. I am an old GenXer and that means several things: 1. I don't check my phone 8 times a day and was not aware there was a call until one of YOUR people told me they had tried to call. Not eveyrone lives on their phone. One of your people could have called in the morning while I was driving up and I would have taken the call and we could have saved this unpleasantness. Remember the appointment was set up on Wednesday. If you had sold the car, that would have been one thing but you gave it to your manager to drive around so you NEVER had any intention of having that vehicle ready for me. 2. I was prepared: I had been pre-approved by my bank for the vehicle you advertised, I showed up on time with my title in hand ready to do business, and I was fully ready to negotiate honorably. The car they showed me had a blemished title, it said LEMON. Your sales rep told me it wouldn't be a big deal if I planned on keeping the car for a long time but he admitted that it wasn't a clean title. I looked when I got home and that red Explorer was NOT showing on CarFax. You weren't transparent at all. I discussed with your sales manager and your sales person that I wasn't interested in financing through them. That I had pre-arranged for financing and that I would be showing up with a certified check for my portion of the payment and a cashiers check from the bank (CEFCU) for the rest. You have no more right to ask to pull a credit score on me then my neighbor when it is a cash transaction. I told them that I was willing to take a purchase order from them. Drive home, get the right financing in place and come back with cash. So your claim that I was somehow going to commit fraud with my credit union as an accomplice does not have the ring of truth. It sounds like excuses. I stand by everything I said and it isn't just my word against your sales people. My wife was there with me and she saw the same thing. You probably don't do much business with the people around me but I'll make sure my friends and family no to stay clear of your dealership. Shame on you and your sales people. Sincrely, Kevin Lueschow

August 08, 2026

Drove from Elgin to Huntley Ford. Jose J personally helped me find the perfect truck while keeping my budget in mind. He walked me through every feature of the vehicle with incredible More

by ocorall60
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
jose cory
Aug 13, 2026 -

Huntley Ford responded

Hi, we're happy you found our staff to be so supportive during your experience here. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

August 08, 2026

I had an absolutely amazing experience purchasing my new sedan directly from Jose. He went completely out of his way to secure an incredible financing rate for me. His honesty and professionalism made what More

by jmarti3015
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
jose cory
Aug 13, 2026 -

Huntley Ford responded

Hi, we're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.

August 08, 2026

From the moment I walked onto the lot, Jose provided exceptional and attentive customer service. He listened carefully to exactly what I needed and never pressured me into a higher price point. The car More

by poolsusaa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
jose
Aug 09, 2026 -

Huntley Ford responded

Poolsusaa, we're so pleased to hear that everything was completed so quickly and to your satisfaction!

August 08, 2026

Big thanks to Eddy Olvera and the Huntley Ford staff for making this a great experience. When we came in, he was very quick and got us to test drive the vehicle within 10 minutes. Then he ended up giving us More

by Jeremy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eddie
Aug 09, 2026 -

Huntley Ford responded

Jeremy, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us.

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