Huntley Ford

Horrible experience! My father-in-law has been in the car business for 40 years and was the one who encouraged me to write this. They are unprofessional, uncommunicative, My father-in-law has been in the car business for 40 years and was the one who encouraged me to write this. They are unprofessional, uncommunicative, rude, fake marketing and the GM, store manager and salesperson are bad people. They are a big company, very little communication between people and departments, and every time we called, we received different answers. Long story short-we signed paperwork beginning of November and put $5,000 down, there was a list of items that they agreed to fix, and we were given no timeline. We checked in often receiving different answers and updates. The salesperson was having a family issue, so when he didn't answer, we called the store for updates. Over a month later they said all items were completed except for one (which we received an IOU for), and they informed me the car needed to be picked up ASAP or the deal would be unwound (which I had never heard such a demand, especially since we had been waiting on them). We went to pick it up, as requested, all items agreed upon were NOT complete. A rear reflector taillight was broken, and the car had not been cleaned; old sunglasses, hair ties, wrappers and the previous owner's PERSONAL info and insurance was still in the car. The salesperson apologized, said it was an oversight, and he would rectify the situation. The next day they called and informed me they were canceling our deal. I asked to speak to a manager and was told I wouldn't be getting a call back and was hung up on. At no point did they EVER tell me the day we attempted to pick up the vehicle that if we didn't take it that day, they would unwind the deal. The GM, Abe, called us annoying, mocked us, said my husband threatened him, we called too much, and he was losing money on the car. After we got an attorney involved, they said they can "give" us the car-not like we were paying $60k for it....VERY rude, condescending, and the prices online are only listed to get you in the door. Also, get all communication in writing- they try to pull old emails unrelated to recent communication and use that against you. More

Called the dealer, quoted us MSRP over the phone. .They lied. about price. Condescending salesperson. .They lied. about price. Condescending salesperson. More

Always the best. Attentive and knowledgeable. And services are done at a fair price every time. Attentive and knowledgeable. And services are done at a fair price every time. More

Was told a simple oil change in the "Quick Lane" would take two hours, which was fine, except then the two hours turned into six. No one contacted me after two hours to tell me it was going to take much l take two hours, which was fine, except then the two hours turned into six. No one contacted me after two hours to tell me it was going to take much longer. I had to call and find this out. Was told there were "two other big jobs that had come in". Obviously the big jobs were not there when I dropped my car off and they told me two hours. Service desk staff was rude, uncaring, and unprofessional. Took my car down the street to the Jiffy Lube instead, where it was done in 45 minutes by friendly and professional staff. Will never bring a vehicle to Huntley Ford again for service. More

I was satisfied with their service and communications. I would highly recommend Huntley Ford to others. I would highly recommend Huntley Ford to others. More

Staff is very friendly and keeps us informed about the work that is being done. Very nice waiting area. Prices are very reasonable. work that is being done. Very nice waiting area. Prices are very reasonable. More

I’ve never had an issue in the quick lane. Always have been informed of actual wait time , no lies. Always have been informed of actual wait time , no lies. More

Bought a mach e from Huntley Ford, Rob was my sales rep. The whole experience was pleasant and easy.!! The whole experience was pleasant and easy.!! More

Rob W was very helpful and personable made experience easy and as painless as buying a car can be easy and as painless as buying a car can be More

I absolutely love the service staff here. . Huge turn around from the old ownership.. I know there are other Nissan dealers in the area but if anyone asks me.. My only rec is to come see Rola . Huge turn around from the old ownership.. I know there are other Nissan dealers in the area but if anyone asks me.. My only rec is to come see Roland B and Tim Mckay at Huntley Ford!!!!!!! More