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Huntley Ford
Huntley, IL
1,020 Reviews
At Huntley Ford our mission is simple. We are a family-owned dealership in Huntley, IL committed to providing VIP customer service and quality products at fair prices to all of our customers. Here we streamline every step of the car shopping experience to provide a great visit that puts you first.In fact, we proudly serve drivers from across Illinois, including West Dundee, Crystal Lake, Elgin, Barrington, and more. Whether you stop by our service department or our showroom, you can always expect to be treated like a VIP at Huntley Ford. Stop by and see us today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 1,020 reviews
May 10, 2024
My experience at Huntley Ford was very good. Work was completed In a timely manner. Isabella kept me informed of progress and took the time to explain the lifetime protection plan to me. When th Work was completed In a timely manner. Isabella kept me informed of progress and took the time to explain the lifetime protection plan to me. When the car was finished she had the interior cleaned. Dave gave me a smooth ride home with front door delivery. More
by williegarrison335
Employees Worked With
Isabella
May 10, 2024
The Service was quick and excellent. Isabella, the service coordinator was excellent, calling us to let us know the status of the service and offered the valet service to deliver our car Isabella, the service coordinator was excellent, calling us to let us know the status of the service and offered the valet service to deliver our car to our driveway. Thank you so much. She is awesome! More
by mcleodthomasina38
Employees Worked With
Isabella
May 09, 2024
Outstanding customer service. They picked up our vehicle at my wife's employer and returned when finished. It took longer than they originally anticipated, but provided a loaner f They picked up our vehicle at my wife's employer and returned when finished. It took longer than they originally anticipated, but provided a loaner for her. They truly went out of their way to satisfy. I recommend Huntley Ford service to everyone. Thank you for stepping up and over delivering great service. More
by deborahfranklin04
Employees Worked With
Adam
May 08, 2024
Upon my arrival the service advisor greeted me promptly. He took the information I provided regarding the service for my vehicle and gave me an expected time of completion. My vehicle was then serviced and He took the information I provided regarding the service for my vehicle and gave me an expected time of completion. My vehicle was then serviced and returned sooner than expected!! He was very customer service oriented and pleasant. More
by adamsonleon577
Employees Worked With
Brandon
May 07, 2024
Recently had my car serviced at Huntley Ford. First off, shout out to the most wonderful Service Advisor - Isabella! She is so knowledgeable about vehicles and service needs. I feel comfortable d First off, shout out to the most wonderful Service Advisor - Isabella! She is so knowledgeable about vehicles and service needs. I feel comfortable dropping my car off knowing that everything will be taken care of timely and thoroughly. Thanks to the entire Service Department for always taking great care of me!! More
by octaviaconley60
Employees Worked With
Isabella
May 05, 2024
The customer service agent was very polite and helpful. I made an appt online which was a very easy process. The day of I actually arrived a bit early and they took my car right in. The evaluation time and I made an appt online which was a very easy process. The day of I actually arrived a bit early and they took my car right in. The evaluation time and repairs didn't take long and I was able to wait in a comfortable waiting area. I really appreciate the work they did. More
by watersdominick2
Employees Worked With
Adam
May 04, 2024
I recently needed some work done on my truck, I called spoke with Karina. She set up an appointment for me with pick up and delivery. So they came, picked up my truck at work, took it to the shop and fixe spoke with Karina. She set up an appointment for me with pick up and delivery. So they came, picked up my truck at work, took it to the shop and fixed it, then brought it back to me at work. It was a life saver and I didn't even need to take a day off work. This is a great service! Thank you! More
by yamrpouderem
Employees Worked With
Karina
May 03, 2024
Service advisor provided exceptional customer service! Genuine and provided detailed explanation of recommended services, made a huge difference with my review for retailer. Adam should be applauded for t Genuine and provided detailed explanation of recommended services, made a huge difference with my review for retailer. Adam should be applauded for true customer service & delivering on behalf of Ford brand. I thank you for simply being human with positive energy , you deserve raise & promotion! More
by dodartgettosa
Employees Worked With
Adam
May 03, 2024
Sudden "Brake Warning Light" was the reason for my "drop in" visit to Huntley Ford Service Department recently. I received immediate, outstanding assistance from Service Advisor, Brandon, who was able to ar in" visit to Huntley Ford Service Department recently. I received immediate, outstanding assistance from Service Advisor, Brandon, who was able to arrange prompt and efficient maintenance to my 1999 Altima. Communication was quick, clear and precise; their collaborative efforts were confidence-inspiring and reassuring. I appreciate the exceptional customer care and professional expertise, which is why I have been a customer since 2003...keep up the great job. More
by kelleethely
Employees Worked With
Brandon
