Huntley Ford | Page 29

John was extremely helpful & answered all of my questions & concerns. Went in for regular service & he suggested having things flushed & had battery checked & found that it was under warranty & was “near dea & concerns. Went in for regular service & he suggested having things flushed & had battery checked & found that it was under warranty & was “near death.” Replaced it. So grateful John was on the ball as we had a very important hospital appt for my husband in Chicago the next day. Could have been a disaster had the battery failed. Thank you, John! More

I got great customer service from Rudy the service advisor, he kept me in the loop on the process of my vehicle and showed how much he cared about the vehicle and me as a customer. I will continue to advisor, he kept me in the loop on the process of my vehicle and showed how much he cared about the vehicle and me as a customer. I will continue to use your shop and the excellent Technician's that have been doing exceptionally great work. Thank you. More

I brought my 2024 Maverick in because of some failure codes. Adam was very helpful. He got with Mike in maintenance, and he looked at it and figured out what the issue was. They fixed the one item that w codes. Adam was very helpful. He got with Mike in maintenance, and he looked at it and figured out what the issue was. They fixed the one item that was causing the code. And found the cause of the other codes. It was our tow bar braking system wiring that caused the other codes. One he unhooked the braking system all the codes cleared out. I didn’t have an appointment, but they got me back on the road. Would you please thank Adam and Mike for the outstanding service. Mike explained everything thoroughly. More

I called early to see if I could just drop my car off and have "The Works" service performed. I let them know I had errands to run, and they could work on the car at their convenience as I did not want to have "The Works" service performed. I let them know I had errands to run, and they could work on the car at their convenience as I did not want to wait. My car was finished that morning. They checked over everything, gave me a full report which included letting me know what to expect on my next visit (100,000-mile service). I'm completely satisfied with the service I receive every time I come here. I trust the service recommendations they provide will help my car run at its best for some time to come. More

New Quick Lane service manager (John Losch) was able to get my vehicle turned around quickly even with a couple of lifts being down. Great customer service and fresh hot coffee is always appreciated. get my vehicle turned around quickly even with a couple of lifts being down. Great customer service and fresh hot coffee is always appreciated. More

Rudy and Mike are the best. When I was frustrated after an experience with a previous mechanic, Rudy was kind and understanding and went above and beyond to make sure I was take When I was frustrated after an experience with a previous mechanic, Rudy was kind and understanding and went above and beyond to make sure I was taken care of. Mike, spent almost an hour with me to help me better understand the issues with my vehicle. I am forever grateful to these two for helping me in a stressful situation! More

Abe is a nasty guy. I called to buy a car and have it picked and shipped at my cost. He said "NO! you must come into the dealership" I live 7 hours away and he REFUSED t I called to buy a car and have it picked and shipped at my cost. He said "NO! you must come into the dealership" I live 7 hours away and he REFUSED to answer any questions about the car unless I came in... He is a slimy guy and he will be hearing from Ford Headquarters. After I asked more questions he called me a " xxxxer loser" and hung up. His job will be gone soon. More

Brandon's customer service was top tier. He kept me informed on everything my car needed and was speedy getting my oil change done and washed my car, which was an awesome surprise that I re He kept me informed on everything my car needed and was speedy getting my oil change done and washed my car, which was an awesome surprise that I really appreciated. More

I LOVE this dealership! No B.S. and HONEST with you! Plus they call you with warranty concerns. Isabella called me twice, first time I was busy she left a message, called me No B.S. and HONEST with you! Plus they call you with warranty concerns. Isabella called me twice, first time I was busy she left a message, called me back a couple of hours later she got a hold of me. I needed a warranty part replacement that they could do off site. Ed came to my work place that very day and taken care of my service with out me leaving my job. Ed was very polite, efficient & professional. If EVER I need anything for my vehicle I'm going to Huntley Ford! Their staff is Very Experienced, Professional and Happy to help you with your concerns. More

My experience at Huntley Ford was very good. Work was completed In a timely manner. Isabella kept me informed of progress and took the time to explain the lifetime protection plan to me. When th Work was completed In a timely manner. Isabella kept me informed of progress and took the time to explain the lifetime protection plan to me. When the car was finished she had the interior cleaned. Dave gave me a smooth ride home with front door delivery. More