Huntington Volvo

I visited Huntington Volvo about two months ago to look at an XC60 and was initially connected with my salesperson, Kayla. She was friendly, knowledgeable, and able to answer my questions about features an at an XC60 and was initially connected with my salesperson, Kayla. She was friendly, knowledgeable, and able to answer my questions about features and trim levels. The test drive went well, and when we returned, I explained that I wanted to see lease numbers with only taxes and fees paid upfront. With help from the finance manager, Karen, we agreed on a specific vehicle and pricing structure, and I left a deposit. Once I got home and reviewed the paperwork more closely, I noticed that the upfront taxes and fees we had agreed on were not itemized. This is where the trouble began. When I called Kayla for clarification, she was unable to provide a breakdown and transferred me to Karen, who also struggled to explain how the numbers were calculated. When I shared that my own calculations didn’t match what appeared on the paperwork, Karen assured me that the amounts were estimates and that everything would be finalized and corrected when I arrived to pick up the car. A few days later, when I went to sign the final paperwork, the same discrepancy was still there, but worse. An additional $1,200 had been added to the upfront costs with no clear explanation. Kayla admitted she wasn’t sure what the fee represented and brought Karen over to explain. What followed was a series of shifting explanations: First, that it was related to the miles already on the car (it had been a loaner). Then, that the computer system had added it for unknown reasons. Then simply, “I don’t know, this is just how it is.” None of these explanations accounted for the extra $1,200, and I didn’t feel comfortable signing paperwork that couldn’t be clearly explained. The sales manager, Dan, came over and said he would review everything with the general manager and get back to me on Monday. On Monday, Kayla and Karen contacted me saying the issue had been resolved. Fortunately, I asked for the updated paperwork before making the trip back. The new paperwork showed that only $200 of the unexplained $1,200 had been removed. The remaining $1,000 was still included, with no clear documentation to support it. When I questioned Karen, she again could not provide a consistent explanation. At one point she said it represented the bank fee, but that fee was already listed separately on the contract. After more back and forth, Karen sent yet another version of the contract, this time highlighting a number on a different line to suggest the problem had been fixed, but the actual fees I would be required to pay had not changed. It felt misleading, and at that point, I no longer trusted the transparency of the process. I ultimately decided not to move forward with the purchase. When I requested my deposit back, I was told the dealership needed 5–7 business days to process the refund. It then took multiple reminder emails just to ensure that someone actually processed it on time. Overall, this was a very disappointing experience. While my salesperson was pleasant, the lack of transparency, unclear fee explanations, inconsistent information, and repeated errors in the paperwork made it impossible to feel comfortable completing the deal. I hope Huntington Volvo takes steps to improve communication and clarity in their process so future customers don’t encounter the same issues. More

I had a wonderful experience with the dealer. Edduin was very patient and knowledgeable. He explained everything clearly and made the process easy. I'm extremely satisfied, highly recommend! Edduin was very patient and knowledgeable. He explained everything clearly and made the process easy. I'm extremely satisfied, highly recommend! More

Edduin was a great help in purchasing my Volvo. I recommend this dealership for buying and trading in a car. I recommend this dealership for buying and trading in a car. More

Worked with me to get the right deal - provided clear details so I understand components details so I understand components More

I experienced a “reduce engine performance” message on my 25 Volvo XC 90 dash. Since I had a planned 1000 mile trip coming up in 3 days I drove straight to Huntington Volvo. There are three other Volvo de my 25 Volvo XC 90 dash. Since I had a planned 1000 mile trip coming up in 3 days I drove straight to Huntington Volvo. There are three other Volvo dealers closer to my home but Huntington Volvo had the best reviews so I drove straight to them . I met with Will in Service and he has the high IQ and EQ you need to be successful in customer facing organizations. He took my information and said it was doubtful that he could service the car that day. I explained to Will I lived 60 miles away and he explored train schedules and complementary LYFT car service. The train we discovered would take 3.5 hours because of transfers. Will decided to advocate on my behalf with his boss and put me in LYFT even though my home was beyond their service area! I had a pleasant ride home and my car was serviced and fully charged the next day. I spend half my time in Florida where I purchased my car. However I will be using Huntington Volvo for my service needs. Outstanding service ! More

We leased our sixth of Volvo from Huntington Volvo last week. The experience was impeccable. Matt was everything you would want in a car leasing or buying experience. He was friendly, helpful, knowledgeabl week. The experience was impeccable. Matt was everything you would want in a car leasing or buying experience. He was friendly, helpful, knowledgeable, and got us what I believe to be a great deal. I was most impressed when he taught us how to use the latest technology. He is extremely knowledgeable. A smart and impressive guy. I look forward to being a customer for many years! More

This is our 2nd Volvo and would definitely recommend this dealership to all my friends. Ed in sales was especially helpful, you can call him with any issues and he goes above and beyond for you. Love this pl dealership to all my friends. Ed in sales was especially helpful, you can call him with any issues and he goes above and beyond for you. Love this place! More

Good morning. This is just a quick note to thank everyone at Huntington Volvo for making my visit both pleasant and rewarding. First, thank you Edduin Rodriguez This is just a quick note to thank everyone at Huntington Volvo for making my visit both pleasant and rewarding. First, thank you Edduin Rodriguez for your knowledge and professionalism. Above all thank you for your patience. You spent a great deal of time explaining the technology of my new XC 40. I could not have done it without you. It was much appreciated. Also, thank you Dan, the sales manager, for making me feel welcome and putting together such a great team. I have owned or leased Volvos for many years and am so glad I found the Huntington Volvo dealership. I am looking forward to dealing with you in the future. Thanks again. More

It was a pleasure to do business with Edduin, he was professional & he made the whole process of our trade in quick & easy. professional & he made the whole process of our trade in quick & easy. More

Ed was a pleasure work with. It was a smooth transaction. I would recommend him. It was a smooth transaction. I would recommend him. More