Huntington Beach Hyundai

I called in prior to going to the dealer to confirm the price and availability of the car we were interested in. I test drove the car and was interested in making the purchase. Once we got into the office price and availability of the car we were interested in. I test drove the car and was interested in making the purchase. Once we got into the office the salesman showed us a piece of paper that had a list of upgrades they said they performed on the car and the cost for those upgrades was $3,000.00. This was going to be an additional cost making the car $31,000 and not $28,000 as advertised and confirmed by their sales staff over the phone before visiting the deaoer. This was a last minute change in price in their part. We ended up walking away because of this sales tactic. Very disappointed in the unethical sales process with this dealer. More

Overall a Time consuming process I here for 5 hours waiting for the financing department. They tried to force an extra 2k in BS safety features on me. Be careful about hidden fees wit I here for 5 hours waiting for the financing department. They tried to force an extra 2k in BS safety features on me. Be careful about hidden fees with this dealership More

Grade A Professional Felt very comfortable throughout my experience. I never felt pressured on any of my decisions. Michael made me feel very comfortable as a customer and Felt very comfortable throughout my experience. I never felt pressured on any of my decisions. Michael made me feel very comfortable as a customer and I am very happy and excited with my purchase. More

Do not buy from this dealer Simple: do not do any business or buy a car from this dealer. The finance team (Lance) is a liar...they say the service plan covers oil change, ti Simple: do not do any business or buy a car from this dealer. The finance team (Lance) is a liar...they say the service plan covers oil change, tire rotation, and filter cap replacement...it does not...it's actually not even recognized by most Hyundai service providers b/c it's through fidelity (a third party). It only covers up to $40 when the minimum it cost for the service on your car like oil change is $80-$140. They make it seem like paying for it monthly is basically paying for your car service that happens with each mileage milestone. It's not. This is only half of the terrible experience dealing with this dealer... Both GM do not have the slightest clue what customer service it (tony and craig)...when i got my car it looked fine but after going home I noticed some scratches on the hood and trunk (covered up by the wax they give every new car) when I brought it back it took half the day to "take a look at it" only to come out the same... craig (one of the gms) proceeded to tell me all black cars have scratch on them. After this I completed my Hyundai survey in which I answered and gave feedback accordingly. The next day I get a call from Tony (the other gm) saying "does he deserve this score...after all he did for me. I contacted north america hyundai and tried to address my issue and it seems like the dealer did not cooperate with them. This is unprofessional and simply unacceptable. I was patient with them but all they want is for you to sign the paper and their customer service stops there. Unreal. More

Buying my first car The dealership was nice. Went with my cousin to get a used car as my first. Manny was helpful and very accommodating. Once deciding on my accent, he p The dealership was nice. Went with my cousin to get a used car as my first. Manny was helpful and very accommodating. Once deciding on my accent, he pulled strings to get me a good payment plan and deal on it. The waiting took a bit of time but once we got our deal it was all worth it. Drove off the same day. Very happy More