Back

Huntington Beach Hyundai

Huntington Beach, CA

1.8
357 Reviews

16751 Beach Blvd

Huntington Beach, CA

92647

Directions

By Type

Showing 357 reviews

March 28, 2023

I bought a car from them last month, got the bill today and it was 10k overpriced! They are such liars! The salesman Anthony Castro was very unprofessional! Been reaching out to him Regarding it but no ans More

by Nicole
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Anthony castro
Mar 28, 2023 -

Huntington Beach Hyundai responded

Nicole, there seems to have been a miscommunication, and I am so sorry the price was higher than anticipated. I assure you we would never intentionally mislead one of our guests, and it's disappointing to learn we've left the wrong impression. I'd like to step in right away so that I may address your concerns and see if I can help sort out what happened. It can be difficult to locate contact information without a last name. In the event I cannot reach you, please consider giving me a call. Thank you, Ahed Karmach - General Manager, Direct 714-793-0012

Mar 28, 2023 -

Nicole responded

Ive been calling u but no answer. 626 927 7545

Mar 28, 2023 -

Huntington Beach Hyundai responded

Nicole, please reach out to me when you can. I apologize for the inconvenience here. Thank you, Faris Oweini - General Sales Manager - 714-916-5456

March 01, 2023

UNETHICAL! BAIT AND SWITCH! AVOID THIS DEALERSHIP AT ALL COSTS. We were buying cars for our 16 year old twins, and had a set budget. This dealership had More

by gclark88
Recommend Dealer
No
Employees Worked With
Joe and "Manager"
Mar 02, 2023 -

Huntington Beach Hyundai responded

Ginger, we do our best to offer fair prices within the current market and don't run our business to mislead our customers, so I'm very concerned to see your review. This is certainly not the courteous communication I expect from our staff, and I sincerely apologize for any unprofessionalism you experienced. I understand your frustration and I'm very sorry we've lost your business, but I appreciate you detailing your experience as it will help me properly address these issues with the rest of my team. If there's anything else you can share here, please don't hesitate to give me a call. Best, Faris Oweini - General Sales Manager - 714-916-5456

February 28, 2023

samir sell manager and erick one of the sales guys were nice until i tried to be clear on the numbers so honestly If in any way you feel that the actions of this dealer arise for you as a consumer, they c More

by andrew0.0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
eric Samir and son
Mar 01, 2023 -

Huntington Beach Hyundai responded

Andrew, if there was a mistake on our end, then I sincerely apologize, but we run our business with straightforward and transparent professionalism. I'm very concerned to read your feedback and I think it's best I step in and discuss your experience with you directly. Please reach out to me at your earliest convenience. Thank you, Faris Oweini - General Sales Manager - 714-916-5456

February 26, 2023

Huntington Beach Hyundai will bait and switch. They will advertise at one price and then when you come and talk to them, they'll upcharge you 5 figures in "accessories" that they don't disclose an More

by piexil
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Ronnie Ando
Feb 27, 2023 -

Huntington Beach Hyundai responded

Our team strives to wow our guests with excellent car-buying experiences and it is disappointing to see that you left unsatisfied. If you have any further feedback for my team, I will gladly take your call. Thank you for your feedback, Faris Oweini - General Sales Manager - 714-916-5456

February 01, 2023

Dishonest dealership be aware. I purchased a used 2021 Subaru WRX STI at hyundai of Huntington beach on 9/23/22. I paid 57k for this car. I took it for a post purchase inspection More

by Antideleterious
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Shant mgerian, ahed
Feb 02, 2023 -

Huntington Beach Hyundai responded

We run our business with straightforward and transparent professionalism, so I'm very concerned to read this review. I understand you're upset, and I'd like to speak directly with you about your experience. I won't be able to locate your contact information without a full name, so please reach out to me at your earliest convenience. Thank you, Ahed Karmach - General Manager, Direct 714-793-0012

Feb 02, 2023 -

Antideleterious responded

I have called and emailed you with no response. How many STI’s did you sell on that date? Easy to lookup. Just another garbage boilerplate response same with every other negative review. There was nothing straightforward or transparent or professional about used car sales at Huntington Beach Hyundai and you seem to be well aware of that. Just left another message on your “direct line”

December 21, 2022

I was looking to buy a 2018 Porsche Panamera for just shy of 70,000.00. I simply sent in an inquiry explaining that I live 6 hours north up the California coast so I cant just pop in and asked the condition More

by john
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Salem Shehadeh
Dec 22, 2022 -

Huntington Beach Hyundai responded

John - thanks for sharing. We appreciate your feedback and apologize that we let you down. We strive for excellent communication and customer assistance but clearly, we dropped the ball. We never want to lose business like this, and I will address this issue with my team. If you have additional comments to share, please reach out. Thank you, Faris Oweini - General Sales Manager - 714-916-5456

Dec 22, 2022 -

john responded

It simply amazes me that in this economy that we are in your team walked away from a cash deal on the second most expensive car on your lot because Salem could not email pictures!!

December 04, 2022

Classic "Bait & Switch" sales tactics. Saw vehicle on Carfax and dealer website listed for $21,888. Obviously their tactic to get interested parties to the dealership. Sticker on vehicle h More

by Sikkboie
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Oday
Dec 06, 2022 -

Huntington Beach Hyundai responded

I'm deeply concerned to hear this as it doesn't sound like the standards of honest and straightforward service we pride ourselves on here. I will pass this feedback along to our sales department to verify that vehicle pricing and features are being represented clearly and consistently. If you'd like to share any additional information or discuss this matter directly, please don't hesitate to reach out to me. It is my goal to ensure that all customers have a five-star experience going forward. Ahed Karmach - General Manager - ahedk@russellwestbrookautomotive.com

Dec 07, 2022 -

Sikkboie responded

This dealership appears to.apologize for this type of error.on a regular basis. 2020 Dodge Charger SXT, Huntington Beach Hyundai stock #RH8165, compare your dealer sticker on vehicle to listings on dealer website and CarFax. I have photos of both.

Feb 02, 2023 -

Sikkboie responded

I continued to follow the sale / removal of this vehicle, from both websites mention. I e-mailed the photos I took of the two different prices to Ahed and they never adjusted the price of the vehicle.

November 09, 2022

This dealership is fraudulent and puts the customer in danger. I purchased a used 2016 Hyundai Tuscon in 2019 $19.5K. After all the add ons - plus many we asked to remove as we had not requested I paid $2 More

by JH
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Peter, Ahed, Chris, David, Rachel, Debbie, Mario
Nov 09, 2022 -

Huntington Beach Hyundai responded

I sincerely apologize for any mistakes and delay in communication on our end, but we don't run our business to mislead customers. I understand you're upset and that we've lost your business, but I'm very concerned to see we've given you the wrong impression and I would like to discuss your experience with you directly so we can properly address these issues. I won't be able to locate your contact information without a full name, so please give me a call when you have a moment. Thank you, Leonard Arsanos - Service Manager, Direct 714-594-5611

November 08, 2022

On November 7, 2022, I had an appointment to see and possibly purchase a used vehicle from Huntington Beach Hyundai. I drove from San Diego to see this vehicle and was ready to purchase the vehicle. I More

by Ed
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ryan
Nov 08, 2022 -

Huntington Beach Hyundai responded

Ed, I'm very sorry that we couldn't come to a deal. We strive to provide a professional and enjoyable buying experience for our guests and it's disappointing that this wasn't reflected in your experience. We will certainly use this feedback as an opportunity for improvement as we move forward. I welcome you to give me a call if there is anything else you'd like to discuss. Thank you for reaching out, Faris Oweini - General Sales Manager - 714-916-5456

October 25, 2022

you want to be defrauded when buying a car, Hyundai Huntington Beach is the Dealer that does it. They add extras without you asking or even if you don't want them, saying it's part of the vehicle when More

by Arturo Aguirre
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Faris Owedi , Shant Christopher Mgerian, Armin Majidi
Nov 08, 2022 -

Huntington Beach Hyundai responded

Arturo, I am concerned to read this feedback. We always strive to offer an excellent value to our guests and keep them well-informed of the costs every step of the way. I am sorry that we left you with the wrong impression, and I will speak with my team about this so we can improve our communication moving forward. In the meantime, if you would like to discuss this further, please reach out directly. Thank you, Faris Oweini - General Sales Manager - 714-916-5456

...
4
...