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Huntington Beach Hyundai

Huntington Beach, CA

1.8
356 Reviews

16751 Beach Blvd

Huntington Beach, CA

92647

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Showing 356 reviews

December 16, 2023

Responded very quickly and had the best price very difficult to pass up. But the distance was too great More

by vbcj
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Dec 18, 2023 -

Huntington Beach Hyundai responded

We appreciate your feedback! It's great to know our quick responses and competitive pricing stood out at Huntington Beach Hyundai. We understand the distance can be a challenge, but we're here if you ever need us in the future!

November 29, 2023

A trainwreck of a post-sales process. As soon as they had my money they all fell off the face of the planet and getting additional assistance was borderline impossible. I bought a Certifi More

by Dash
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Eman, Hannah, Roberto
Nov 30, 2023 -

Huntington Beach Hyundai responded

I'm really sorry about your post-purchase experience. We strive to provide attentive service and care during every step of the process and it is concerning that we missed the mark when you traveled to pick up your new car. I understand how frustrating this must have been for you, especially with the delivery issues and lack of communication afterward. We'd like a chance to make things right and ensure that you receive a refund on your delivery fee. I will look for your contact information and be in touch. Thank you, Faris Oweini - General Sales Manager - 714-916-5456

November 20, 2023

It’s the worst dealer ever, especially Anthony the sale guy. I make a deal with him and he let me run my credit and I’m waiting all day Seven hours after that, he said the car has been sold !!!!. Don’t tru More

by Omar alhayani
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Anthony
Nov 20, 2023 -

Huntington Beach Hyundai responded

Omar, I'm really sorry to read about your experience. This is not the level of service we aim for and it's disappointing to know that you've been left with this impression. We take accusations like these very seriously and would appreciate the opportunity to discuss what happened further. Please reach out when you can so we can address this matter directly - Thank you, Faris Oweini - General Sales Manager - 714-916-5456

Nov 20, 2023 -

Omar alhayani responded

I did call you two times Mr. Faris you don’t respond!!!

September 14, 2023

I would never recommend getting service done at this dealership. I got an oil change done and they forgot to put the next oil change sticker. I asked for a quote for the 15,000 mile check up and they More

by akira.kosuge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I forgot got.
Sep 15, 2023 -

Huntington Beach Hyundai responded

Akira, I'm sorry to hear about your experience. We strive for excellent service, and it seems we fell short during your visit. It's concerning that you felt upsold—this is not our intention or practice. If you're open to discussing this further, please reach out so we can address any concerns directly and work towards a resolution. Thank you, Sam Ashteokenyan - Service Director - 7145941000

August 28, 2023

DO NOT DO BUSINESS WITH THIS DEALERSHIP! !! My sister found a car listed by this dealership on-line for $20,000. She went in, drove it, and decided to buy it as it was in her budget. She h More

by Gaudi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
rather not
Aug 29, 2023 -

Huntington Beach Hyundai responded

Gaudi, I'm really sorry to read about your sister's experience. It sounds like there were some serious misunderstandings and miscommunications during her visit that we need to address. We always aim for transparency in our dealings with customers, so this feedback is concerning. Please have your sister reach out directly so we can discuss what happened and find a way forward together. Thank you, Faris Oweini - General Sales Manager - 714-916-5456

August 22, 2023

Huntington Beach Hyundai did it again. Another customer scammed. I feel so sorry I did not read the reviews before coming here. Found the car of my dreams online with a “dealer discount “ More

by GraceA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sameer
August 02, 2023

BE CAREFUL! They will steal you money misrepresenting the facts! Cheating to complete the deal! We went today to ask about a warranty package that we agreed for More

by Alex
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Fares
Aug 02, 2023 -

Huntington Beach Hyundai responded

Alex, I'm really sorry to read about your experience. This is not the kind of service we aim to provide and it's concerning that you felt mistreated. We take allegations like this very seriously and would appreciate an opportunity to discuss this further with you directly so we can understand what happened here in more detail. Please reach out at your earliest convenience. Thank you, Zahraa Saleh - Customer Relations Manager - 714-793-0012

July 19, 2023

this is the worst experience I have ever encountered! !. Your salesman Sameer met with me and my wife Lorna recently to purchase a vehicle from your dealership. We met with Sameer to purchase a 201 More

by Dlhtustin
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Sammeer
Jul 20, 2023 -

Huntington Beach Hyundai responded

I apologize for the negative experience you had working with us. We strive to deliver a seamless purchase experience, and it's disappointing that we left the wrong impression. I would like to personally address your concerns and see what more I can do to help clear things up. If you are willing to discuss this further, please feel free to reach out. Best, Faris Oweini - General Sales Manager - 714-916-5456

Jul 20, 2023 -

Dlhtustin responded

I wish I would have read the reviews for your dealership before I made the mistake of going there. Hyundai Corporate and the DMV will be informed of your business practices!! Review fromJeffrey A 1 star 07/28/2022 Experts at the "Bait and Switch." They listed a 2020 *********** for $23K which was a fair deal per KBB. Went in for a test drive and everything seemed fine... Then during the payment/negotiationg ... they decided to add $8,000 in extras and they didn't mention this over the phone or on their online ad which to me is dishonest. So this place uses low price to get you in the door but they won't let you leave unless you pay $2k-$8k in unwanted extra ... Like seriously $2000 for an "Electric Liscence Plate" ... $500 for nitrogen in tires... Seriously don't bother with any listings with these guys.. its 100% a bait and switch because you will never just pay the price listed online. Will be reporting this establishment to BBB and anywhere else so people don't waste there time... My sales agent ******* was super nice ... The only good part of my trip was finding out how these dealers will sneak in unwanted extras so the trip wasn't a total loss. THANK YOU FOR THE HARD ****** Hunting Beach Hyundai. Review fromChris S 1 star 07/20/2022 Deceptive advertising. They advertise stating a vehicle is one price and when you get there they say they have to add on "dealer addons". This after their ad states "dealer discount" of 7k. Very deceptive and should be stopped from doing this. Sure outs a bad taste for car Salesmen again. Review fromJose R 1 star 07/06/2022 Went in to view a newly added vehicle they just received as a trade in, it was a 2014 model car selling price ****** discounted to ******. Now this sounds like a good deal, average miles for the year now whats wrong with this vehicle? Went in talked to a salesman who said the car hasnt been inspected through service since it barely came In no worries lets see. They have $6000 of add ons for there inventory. Now since this vehicle hasnt been touch to service no add ons have been placed. They still force you to buy the add on or NO DEAL. What a joke! Had a check in my car from credit union and they didnt want to budge on price nor take off add on features. DO NOT WAIST YOUR TIME AND IF YOU DO, PLEASE UNDERSTAND THE BEFORE DISCOUNT PRICE is what you will pay plus fees and extra items they want to add. Thank you To the father of ***** who didnt even try and make a deal. No counter offer nothing. Go to Another location for a better service and better customer Service! ALSO! MANAGEMENT NEVER WILL CALL BACK NOR HELP. To top it all off there is a HB promotion if you buy a vehicle over $22,000 there will be a free parking pass for HB pier. Management said its only for new cars you bought a used vehicle. still waiting for GM to call me after leaving a Voicemail and message with receptionist. Review fromGregg S 1 star 08/29/2021 This place practices the worst price gouging/ bait and switch racket Ive ever seen. They post vehicles to many online show rooms for a specific and usually low price, then when you are duped into coming to look at and possibly buy the advertised car for the advertised price they reveal that the car has Dealership add ons. Consisting of a ceramic clear coat (less than $50 to put on yourself) nitrogen filled tires (free at ******* a gps tracker (that requires you pay a monthly subscription) and anti theft stickers (takes 10 minutes to put them on yourself and register them aftermarket) and for all this they say the car is now worth $4,000-$6,000 more than advertised.But that wasnt in the add! You protest to which they point out very small print (the salesman literally had to zoom in on the web page to make it readable) may not include optional dealership accessories. However, the options ARE NOT OPTIONAL IF THEY ARE ALREADY INSTALLLLLLEEEEEDDDD. Beyond just being shady/slimy business practice this is also highly illegal and I for one hope it catches up to them in the form of a lawsuit. Review fromMarina V 1 star 12/16/2020 Buyers Beware! They are Crooks! Read my review on Yelp. You will not want to miss this. *************************** ****** ********

Jul 20, 2023 -

Dlhtustin responded

Are you proud to run a dealership with those kind of reviews??

July 17, 2023

Dealer slips in extra charges after making your deal. Nice to see an extra $5000 added to my bill! Tried calling to complain but they keep hanging up! More

by lavender1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ronnie Ado
July 02, 2023

Went to look at a Certified Pre-Owned car advertised online. We were interested in buying at the advertised price. Took if for a test drive and was told during drive that the price did not include "pain More

by Jim G.
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Luis
Jul 03, 2023 -

Huntington Beach Hyundai responded

Jim, I apologize for any confusion or frustration you experienced during your sales experience. We strive to provide clear and transparent pricing and it's disappointing that we left the wrong impression. I would appreciate the opportunity to discuss this further with you and address your concerns. Please reach out to me at your earliest convenience. Thank you, Faris Oweini - General Sales Manager - 714-916-5456

Jul 05, 2023 -

Jim G. responded

Well Faris.....you fooled me again....so shame on me! Twice I allowed you guys to waste my time. I tried contacting you as you stated above multiple times via voicemails, left direct message with another sales rep and was told you would call me back.....NOTHING! I'm done! BUYER BEWARE.....there are SO many other reputable dealers to buy from in Orange and Los Angeles County....spare yourself the grief and shop for a Hyundai somewhere else. Filing a complaint with State of California and will share with anyone who asks. UPDATE 7/6/23: Finally got a call back from Sales Manager 4 days late but I had already concluded there was NO way I could ever do business with Huntington Beach Hyundai again based on my initial experience of them trying to bait and switch me. Sadly....a very similar experience that many here have experienced as well.

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