Huntington Beach Hyundai

Worst dealership sales experience ever. I found they had the exact vehicle I wanted online. I called them with the money to pay for it that day. I talked to SIX different people over the I found they had the exact vehicle I wanted online. I called them with the money to pay for it that day. I talked to SIX different people over the course of three weeks before they finally completed the sale. The main salesperson was unprofessional, a terrible communicator, dishonest in how he represented the numbers, and frankly, sexist in how he dealt with me. I would ask specific questions about a page of the contract or sales numbers and he would evade the answer. The contract they sent was different than what we'd discussed. No one explained anything about the sales process and they didn't let me know when the car was shipping (I found out from the shipping company the day before). I finally asked to speak to a manager and it took two entire days for the manager to call me. I would have walked but was so close to completing the transaction for the car I wanted that I just put up with it. Once they shipped me the car, they did so without the license plates or registration. Zero stars. More

My new car is great, I love it! But save yourself endless amounts of stress, issues caused by them that you’re left to fix on your own, time and money and never lease or buy it from But save yourself endless amounts of stress, issues caused by them that you’re left to fix on your own, time and money and never lease or buy it from Huntington Beach Hyundai!!! They are in touch while you are buying and while they call you to give them a good review (which is required for them to be paid and that I was kind enough to write promptly even when I was waiting for issues to be solved.) But when they mess up, and you need their help- they block your phone. I leased it in June this year, it took several attempts for them to deliver my check from the sale of my previous car to them. They had evaded my calls, claimed to have mailed the check (3 times! Sure it’s possible to lose it once, but 3 times?!!) and given me all other excuses and lies possible. So that was first issue that caused me lots of stress and loss of time. Now 3 months later @Electrify America is charging me for charging my car (I am supposed to have 2 years free charging) because the dealership had given them an incorrect vin. The dealership must be the one to be given a new enrollment code to connect to my actual vin so I can charge my car for free. And guess what- the dealership is not responding to calls or emails just like last time. In fact, the dealer who leased the car to me has me blocked! His name is Anthony Castro and his manager, Faris Awaineh, is not helping me as of yet either. I have shown nothing but patience while expecting the most basic customer service. All it takes is a few min of attention on their end to address my current issue, which is only their mistake to begin with! They just need to request a new enrollment code and I’d be set! Yet they choose unprofessionalism. My patience and silence has been beyond exasperated and it ends now. More

DO NOT BE MISLEAD AND BUY A CAR FROM THIS DEALER! !! Do not buy a car from this Dealer. Their ad says buy at sticker pricing. I am included in the group of buyers who have suffered through their immen !! Do not buy a car from this Dealer. Their ad says buy at sticker pricing. I am included in the group of buyers who have suffered through their immense pressure to add additional fees to the advertised price. They will simply refuse to sell at the price quoted in an ad. Avoid especially Mo Abdul who refuses to sell at listed pricing. His technique is to replace one added fee you refuse with another. They have a large list of ways to add fees and will just change the ones you refuse with a different one saying their losing money if you don't accept.Bad, bad, bad scamming operation. More

There is a reason that their BBB profile has a grade of "D-". Scam artists abound here. i spent two days negotiating a contract with this dealer and was told that lease end warranty would be included. "D-". Scam artists abound here. i spent two days negotiating a contract with this dealer and was told that lease end warranty would be included. After reviewing the contract and noticing nothing was mentioned about it, the sales rep, Eman, said to "take his word," and that the warranty was "registered to the vin." I called Hyundai Finance and the lease end protection team who all verified that the contract should mention the warranty and that there should be an additional addendum. The corporate contacts laughed at the mere idea that the contract would not mention the lease-end warranty, and even after a three way phone call in which the sales rep, Eman, was blatantly rude on the phone, the dealer still would not accept the facts and change their tune. They continued to insist it was included even though the contract made no such mention. After pointing this out to the less that stellar sales rep, Eman, he basically told me to go pound sand and said "good riddance." His level of service was absolute hot garbage. This is the first time I have ever had a dealer act like they are doing me a favor by selling me lies and false advertising, absolutely wild conduct. I ended up going to a different dealer, we got the car, and sure enough the lease-end warranty was listed on the contract and in an additional addendum, just like every other Hyundai contact said it would be. CHECK YOUR CONTRACTS FOR EVERYTHING IF YOU BUY FROM THIS DEALER. IF ONE LINE ITEM LOOKS WRONG, DONT WALK, RUN AWAY! STAY FAR FAR AWAY FROM EMAN AND THE HUNTINGTON BEACH HYUNDAI TEAM. More

There is a terrible sales manager IMAN,who is very rudely dissuaded me from buying a car that I definitely wanted to buy. when I asked to remove added options and adjust the sales price he was like you must dissuaded me from buying a car that I definitely wanted to buy. when I asked to remove added options and adjust the sales price he was like you must buy one of them from me! And if you buy the car or not I don’t care! I’m the sales manager and that’s it!..I was wondering is there any benefits for owner to have such a rude and pretentious manager!? I did not lose because I have a great credit and I will buy from another dealer, but what profit do you have for that company? You expect more from big dealership! I never suggest this dealership! More

If I could give this dealership a score lower than one star I would have. The entire experience was horrible. This is a dealership that helps perpetuate the image of car salespeople and car dealerships as star I would have. The entire experience was horrible. This is a dealership that helps perpetuate the image of car salespeople and car dealerships as corrupt places of business. They advertised a vehicle with a fake price and refused to honor the advertised price no matter what we offered. This "fake leader" was also advertised at their sister store in Garden Grove, but the vehicle was in Huntington Beach, pretty deceptive. It became obvious as soon as we sat down after the test drive that they were not being honest with us and the sales person was incredibly aggressive and treated us like we were stupid. I think it's important to note that I am VERY familiar with the car business as my father worked in the industry his entire life working his way up to become a General Manager of six different dealerships before he retired, and my brother has also worked his entire life in the industry and is currently a General Manager of a dealership. I let the sales person know this up front hoping he would not treat us in the disrespectful manner that he did, but he did not seem to understand this dynamic. In the end my advice to anyone considering buying a car from this dealership, JUST DON'T DO IT! There are reputable dealership that you should buy from, not Huntington Beach Hyundai. More

I have always loved Hyundai and their service until today. My USB has not been working consistently since I purchased the car. Kept thinking it was my cords that were defective until I bought a verizon today. My USB has not been working consistently since I purchased the car. Kept thinking it was my cords that were defective until I bought a verizon cord and it still quit. Now you are saying you can't fix it because at the moment it is working. The problem is it quits randomly. Oh and they want a video of it quitting! Like that is possible while I am driving! I checked online and there are hundreds of reports on this issue to the point where it should probably be a recall. Just got off the phone with corporate and they want me to wait and bring it back again before they open a "case". So I have to rearrange my schedule again because you refuse to fix the problem. I have pages of complaints I have printed out if you would like to see them. AND I specifically called for this and I get there and you tell me the "diagnostics" take longer and you may not be able to do that today. I am so frustrated with Hyundai right now. I now understand the poor reviews. My car is still there so I cannot comment on some of the questions below. More

I do not recommend this dealership oil change and did not give sticker for next oil change had 10 am app and got out of there 3 hrs later.... give sticker for next oil change had 10 am app and got out of there 3 hrs later.... More

Dealer did not get back to me in a timely manner so I purchased my car elsewhere purchased my car elsewhere More