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Huntington Beach Ford
Huntington Beach, CA
914 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 10:30 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 914 reviews
July 20, 2009
I a a 24 year old Disabled American Veteran. Apon the completion of my service to my country, I decide to purchase a used Ford F-250. I found Huntington Beach Ford. And met with Nick my salesman. After completion of my service to my country, I decide to purchase a used Ford F-250. I found Huntington Beach Ford. And met with Nick my salesman. After finding the truck and coming to an agreement on price and monthly payment, I was passed to Rich for financing. I was to get dealer financing until I could refinance with my credit union. After signing my papers I realized there was no way my payment would be what I was promised after I refinanced. I called them on this. Frank then told me this is how they run there business, I should have done the numbers myself and to GO F*** Off. He actually said that to me. When my wife called they called her a B***h and hung up. They don't return calls and are covienetly always with a customer. I will be going back to the dealer ship Monday the 19th of July to set things strait in person. I did get them to aknowedge their mistake but they keep passing me to the next person, hoping I will just go away. I hope they realize Marines don't just go away once they have been wronged. STAY AWAY FROM THESE PEOPLE AT ALL COST. THIS DEALERSHIP IS RUNNING A SCAM FROM THE TOP DOWN. NOTHING BUT CRIMINALS. More
by ADESVOIGNES
Employees Worked With
Nick (sales) Rich (finance) Alex (Sales Manager) Frank (assistant sales manager) Eric (finance manager)
July 17, 2009
BE VERY CAREFUL WITH THESE SNEAKY BASTARDS!!!! I was in there yesterday. We negotiated for two hours until I got what I wanted. But then when I was tired and eager to leave, the finance guy tried to sneak there yesterday. We negotiated for two hours until I got what I wanted. But then when I was tired and eager to leave, the finance guy tried to sneak past me a price $6,000 over what I had negotiated and a trade in of $1,000 less than I had negotiated. When I called him on it he tried to me that I didnt qualify for this and that discount. These discounts had not even been discussed in negotiations!!!! He then tried to sell me with, 'Oh well this price isnt that bad because your payments will only be so much per month.' To hell with that I was outta there. If you do attempt to buy a vehicle there, BE VERY VERY CAREFUL OF WHAT YOU SIGN. THEY WILL TRY TO BURN YOU!!!! More
by kilo_HB
Employees Worked With
the salesman wasnt bad, watch out for the finance guy
April 28, 2009
I had a 2003 ford focus that i wanted to trade in and i was looking at the edge preferrably new. The first guy i talked to was tall and had an accent like he was from russia or somewhere, he had no knowled was looking at the edge preferrably new. The first guy i talked to was tall and had an accent like he was from russia or somewhere, he had no knowledge on the car what so ever!!! Normally you can tell someone this is what i want and they can point that exact car out to you with him he was reading the stickers well hell i could have done that. We couldnt find the edge i was looking for but that is not his fault, but he failed to mentioned they had recieved a trade in the night before that matched the description of everything i was looking for, i only found this out because he took me in to talk to paul he said he was the finance guy but he was really another salesman and this guy was just trying to pass the buck to someone. I am 22 years old and buying my first car and i was serious shopper if they could make the right deal i was ready to buy and drive off that day, i dont think they realized that. So after 2 hours in the dealership they come back and say the car price cant be lower AT ALL! and it would be 459 a month 250 over what i told them, he should not have wasted all my time and just said look you cant afford this car, he did say what about a used explorer HECK NO! So i wasted my sunday and the guy didnt even try getting the payments down at all he went back one time came back with the key to my current car and said sorry cant help you! Last night i decided i still needed a new car but i need to maybe look into a smaller car i found an 08 fusion FULLY LOADED gps, sync, seat warmers etc. at VILLA FORD for 17700.00 i was so happy and my experiance there was awesome DO NOT GO TO HB FORD THEY WILL SCREW YOU OVER HARD! ESP. IF YOU ARE A YOUNG FEMALE! You cant judge a book by its cover if they had been willing to work with me the slightest bit then maybe i would get them a 3 instead of a 2 hahahah More
by sccrazygirl
Employees Worked With
Frank, Paul and some guy with an accent
March 20, 2009
Once again I purchased another 2009 Fusion SE from HB and ALMOST perfect , Rich was a creep who ALMOST ruined it. Anyway once my niece came back her dad, my brother, who is in Iraq asked me to help her get ALMOST perfect , Rich was a creep who ALMOST ruined it. Anyway once my niece came back her dad, my brother, who is in Iraq asked me to help her get a car. She had several in mind including the Fusion, we check ads drove to several dealers and she liked the Fusion. My brother is a major in the army with over 20 years and has a FICO similar to mine of over 800 so all the dealers were fine. Anyway my niece really liked the Fusion especially with the options. We went to HB Ford , tested it and told them we would call. Once again I dealt with Todd. After video conferencing with her parents they agreed and I told them the sticker was about $23,400 but I could probably get it for below $17,000 drive off, about the same discount as my daughter's. They said if I could do it go get it. The weekend before President's day I called Todd and said what could he do for us that weekend or should we wait for the next weekend's sale. He said come down, give him 30 minutes to give it his best shot and he will do his best.We got there and he had the car she wanted waiting. We went inside and Ryan was there. Todd told him the situation, he said Ford had just finished with their incentives. I told him that when my niece had tried out a car there he gave us a drive off price in the low $16,000 and this current car was only $200 above that MSRP. He said again no new incentives from Ford were posted until President's day but since we were a returning customer he woould deal. 10 minutes later he again came back with a sheet and wrote $16,092.32 drive off with a caveat that it was not the exact drive off but it would me no more than $16,100 maybe even less. The final price would come out once they punch in the numbers. As it was raining steadily their computers were acting up but he held fast that it would not go above $16,100. My niece conferenced called her parents and they approved. Then they started the paperwork. After 45 minutes they came back saying their computers were acting up and we might not get the paperwork out. but they would draw up papers authorizing us to have the car pending sale as the registration could not be transferred until the computers were up (this was a risk on their part). So my niece put $6000 down and the balance was assumed to be under $10,100. We hand wrote a full disclosure sheet to verify the price and got the number to call Monday to schedule the final signing and we drove off in the new Fusion. Now Ryan and Todd were both off Monday. At noon I called saying we would be there at 4 PM after my niece gets out. Rich (who turned out to be a creep) said the computers were up in the morning ,were again finicky as their IT were trying to stabilize it but he had our paperwork ready. I asked if the balance was $10,000 and change and he said yes it was $10,895(the slime ball)! I said what?! He said just come down. Now Todd our salesman had given us his personal cell number and told us to call if any problems. I called and said he didn't know where the 800 came from but not to sign for anything that he and Ryan did not discuss with us. We got there and waited. Rich came out of a meeting and ushered us in to his office. He tried to rush us to sign, he said that the price was correct and that the sales manager who okayed the price the previous night had approved this (what a liar). I refused to sign he went into his spiel like come on this is a $24,000 car which you regetting for about $14,500, etc, what a deal, etc. I told him I knew I was getting a good price but that was not what was negotiated. Finally I grabbed the full disclosure sheet. I immediately spied the discrepancy, there was a $867 "Express Service" charge. I asked him what that was. He said that was a special protective coating they put on ALL their cars to protect them from corrosion. He said it was mandatory on all their cars because of the sea air. So I looked him in the eye and asked him flat out if ALL their cars had to have it. Without blinking he said yes they all had it. Then I looked at him and called him a liar. He was taken aback when I told him I had just bought a Fusion last month and that was not on the sheet and he could pull out the contract to check. Before he could react I called him a liar again and a bait and switch artist. I then asked my niece for her copy of the car keys, put it on his desk and told him he could take the car back ( after we had it for over 24 hours), I would get my book out of the car, give him the other key and take a cab down to Ken Grody or call them to pick me up because they would give me a good price and put a stop payment on the down payment check from last night (Sunday). Before he could react I got up with my niece went to the parking lot got my book out of the car and returned to the lobby with the key in my hand. He looked pretty stunned. He was called to an office and he asked me to give him a few minutes he would take care of i More
by reyleon
Employees Worked With
Todd, Ryan, and Rich (a creep)
March 17, 2009
Dealership most people were rude there. Christian our sales Rep. he was nice but limited, the dealership would not work with us on ANYTHING! The only good part was doing the finance paperwork, that was s sales Rep. he was nice but limited, the dealership would not work with us on ANYTHING! The only good part was doing the finance paperwork, that was simplest. I buy a new car every year and by far this was the worst experience for my husband and I. I would NOT recommend this dealership to anyone. We orginally drove home 60 miles then went back when WE called them back and they still did not have our deal done and had to wait longer. Asked if they would fill our previously owned truck up, they said NOPE Ford will not comp. us on it, but we will make sure you have enough to get to a gas station.. It was 10pm when we left there!!! More
by glamisfam4
Employees Worked With
Christian
March 15, 2009
I would like the public to know about the incredible corrupted Huntington Beach Ford which is located in Huntington Beach, CA. I received an ad for a Ford Focus 09 in the Orange County Register on 03/13 corrupted Huntington Beach Ford which is located in Huntington Beach, CA. I received an ad for a Ford Focus 09 in the Orange County Register on 03/13/09. I sat down with a gentlemen by the name of David and we verbally agreed upon a monthly payment of 286.00 for 36 months and the down payment would be 3,000. I then was directed to the finance department to sign paper. As i got to the last paper which had the payment plan on it, we noticed that the price was way off. The guy then told us that it was 286.00 a month for 60 months which would make it about 18,000 for a car which should only be 11,000 and the down payment was 2,500. We asked them why the deal was changed and he said that's how the department sent it down to them as. When we confronted David, he had no answer for us and we finally left the property. I believe Huntington Beach Ford is using this car in the paper for a bait and switch scheme. If you could please notify the public about this unlawful corporation, I would be thankful and hope that no other customer gets tricked into a similar deal. I have already filed a complaint with the BBB and will file a complaint with the DMV. Now I know why they are the only dealership to be profitably in Ford according to David, because they lie to their customers about what they are paying. DO NOT BUY FROM THIS DEALERSHIP! More
by gam3kid
Employees Worked With
David
February 21, 2009
This was by far the best car buying experience EVER!!! Everyone was very nice and professional. They also took extra time to explain all of the paperwork to me in detail. I did not feel pressured at all, Everyone was very nice and professional. They also took extra time to explain all of the paperwork to me in detail. I did not feel pressured at all, which is a relief because all the other Ford dealerships I went to in OC were extremelly high pressure and flat out rude!I really am enjoying my new Mustang, and will be telling ALL of my friends how GREAT these guys are!!! More
by Nikki N.
Employees Worked With
Tim, Zach, Max
February 15, 2009
WELL, WHERE DO I BEGIN. MY DAUGHTER GRADUATED FROM USC WITH HONORS!!!! SHE DESERVED A NEW CAR SO FOR THE THIRD TIME IN THE LAST 2 YEARS I WENT TO MY FREINDS AT HUNTINGTON BEACH FORD. I BOUGHT MY SONS CAR WITH HONORS!!!! SHE DESERVED A NEW CAR SO FOR THE THIRD TIME IN THE LAST 2 YEARS I WENT TO MY FREINDS AT HUNTINGTON BEACH FORD. I BOUGHT MY SONS CAR THERE, ALSO MY WIFE'S.IT WAS SUCH A FLAWLESS,EASY, STREAMLESS PROCESS. I ALWAYS DEAL WITH OMAR THE GM, HE TREATS ME LIKE GOLD!!!!! HE ASKED HIS SALES MANAGER, TIM TO PRINT OUT THE INVOICE AND BRING IT TO HIM. HE SOLD THE CAR $300.00 BELOW INVOICE WITH ALL THE INCENTIVES FROM FORD.(0 PERCENT FINANCING AND A 2000 REBATE!!!!)TIM PUT ALL THE NUMBERS IN THE COMPUTER AND GAVE THE PAPERWORK TO STEVE THE FINANCE MGR. HE GOT US OUT OF THERE VERY VERY QUICKLY.........I HAD TO SIGN MY NAME AROUND 25 TIMES. MY DAUGHTERS CAR WAS FULL OF GAS AND DETAILED PERFECTLY!!! SHE WAS SO HAPPY, I AM SO PLEASED WITH THIS DEALER AND WILL KEEP ON TELLING ALL MY FRIENDS AND FAMILY !!!!!! More
by S1RES
Employees Worked With
omar z tim steve
