Huntington Beach Ford

Alex, was great, unfortunately, Ryan Smith the Sales Manager lost the sale for him because he insulted us while trying to "close" the deal. I wont get into details, but it was bad enough that I wrote a Manager lost the sale for him because he insulted us while trying to "close" the deal. I wont get into details, but it was bad enough that I wrote a letter to the Ford Motor company. Omar "Z" is the General Manager/Owner, no he's not a rap star, but that's what he goes by. I haven't talked to him as he never returned my 10 phone calls during that week, but I learned of a first hand account where he personally threatened someone who he owed money to and never paid the man. They give a bad name to Ford and I would stay away as far as I can and if this is representative of the Ford name, I'd stay away from their cars too. More

This is the second time the dealer broke our agreed price. I was trying to buy the Fusion for $11,999 again during Memorial Day sale and the dealer agreed to match Villa Ford's ad. In the end, it was $ price. I was trying to buy the Fusion for $11,999 again during Memorial Day sale and the dealer agreed to match Villa Ford's ad. In the end, it was $2,000 higher because of the teflon paint scam. I walked out giving them a FU sign on the face. More

I have never seen such an unethical dealership ever. I was buying a Ford F150 pickup truck. I had agreed upon a price with the sales manager and the price was written down. In the finance department, whil was buying a Ford F150 pickup truck. I had agreed upon a price with the sales manager and the price was written down. In the finance department, while starting to pay -- I noticed that the price was $1500 higher. They told me that all of their vehicles had to have a teflon paint coating. I walked. I went to another dealer and bought the truck for the same price -- without the Teflon paint. These guys should be in jail -- Never patronize them. More

Do not buy any vehicle from them. They will waste your time and hook you up with an agreed price, which they will illegally change later in the end. I was mistreated and the sales manager broke our agreem time and hook you up with an agreed price, which they will illegally change later in the end. I was mistreated and the sales manager broke our agreement and changed the price for no xxxx reason. This year president's day sale, one dealer close by from them was advertising a new 2008 Fusion S automatic for $11,989. So I brought the ad in, went to find the car equivalent to the ad, showed the ad, and finally the salesman got sales manager approval, and they both said "deal" for $11,989. Then I did a test drive and then started the paperworks. Then we negotiated the trade-off payment and monthly payment for an hour, but I did not like their high, uncompetitive rates. Then the head sales manager got angry and said to the salesman, "don't waste anymore time with this idiot (me). He's been here too long." Then I told them I decide to purchase the full price, hoping they will be happy. Unfortunately, the head salesman sent me a paper with the price of $13,250. I was like, "what the heck, I thought we agreed on $11,989." Then the head salesman said, "This is the price we will sell, will you buy it?". I said, "No, I thought we agreed on $11,989 earlier." Then he said rudely, "Fine, then get out of here." He immediately tore the paper right in front of my face without making any sincere apology, threw it into the garbage, and did not look at me since. I wasted three hours only to find out that the head sales manager changed our agreed price just because I had been here for two hours. They are completely insane if two hours to do a transaction is too long for them, especially if I am a newbie doing all these complicated paperwork. They treated me like crap. I will forward my complaint to Ford headquarters, lawyers, and into other reviews. More