Huntington Beach Ford

Yes, I did ran into a warranty issue, as soon as Omar the General Manager was involved this problem was resolved and he went over and above to get a rental car for me and also is working on changing my warra General Manager was involved this problem was resolved and he went over and above to get a rental car for me and also is working on changing my warranty to the Platnum plan that we had purchased. I know being a business owner we are only as good as our employees. I have to Thank Omar for all he has done for us. Let's, Talk about fraud, BEWARE We bought a 2006 Diesel F250 from Ford of Huntington Beach in May 2009, bought an extended warranty 48 month or 100,000 miles for $3000.00, never double checked my paperwork, when I took it into another Ford dealership for an oil leak, I pulled my extended warranty paperwork and the paperwork was not filled in (blank) and of course I am trying to get Ford of Huntington Beach (Nick Troy) to fix the problem to get my extended warranty activated to a Platinum plan that I paid for, and of course can not get anyone to answer me back. In the mean time my truck is stuck in the shop unless I want to pay $2000.00 for the repair. Never, never go to this dealership, but know if you do, you will be defrauded, in some way or another they will get your money. Update : Yes, they answered back and said you have a bronze plan that covers nothing, but again remember my paperwork shows everything is blank. How did this paperwork get filled out after I left the dealership and I decided to pay for the lowest possible coverage but paid $3,000.00 for the plan? This is fraud at it greatest possible point. I don't think it is the sales guys; remember the finance manager is the person that makes the commission off the extended warranty. More

I understand buying a car can be a stressful ordeal. But I also know that working at a car dealership can also be very stressful. People think their trade ins are worth gold but yet come in and make crazy o I also know that working at a car dealership can also be very stressful. People think their trade ins are worth gold but yet come in and make crazy offers below dealer invoice on new cars. I am a former dealer of 33 years from Arizona and now happily retired. Often people with less than perfect credit want you to make miracles happen on a Saturday night when all the banks are closed and most of the time the have little or zero down payment. I get it and thats why I had to comend HB Ford for their professionalism. They took great care of me with white gloves and my new Ford Taurus Limited is one of the finest vehicles I have purchased. Not everyone is perfect nor is every dealership perfect but understand most people could not make it as a car sales person. They work very long hours sometimes past midnight, often they are on straight commision and have to spend the greater portion of their day dealing with the public. And if you deal with the mass public in your line of work than you know some people can be flat out rude at times and unreasonable. It is easy to get upset and point the finger when things dont go your way but ask yourself "was I truly being fair when I made my offer"? Everyone has to make a living and survive. You cannot walk into a grocery store and offer the butcher $1 over cost for a steak, or the baker $5 below cost for a loaf of bread. So why do people think its alright to do that to a car dealer? Well I hope HB Ford the best and Thank You so much. God Bless, Mike Webb More

Simply the best auto buying experience I have ever had. These guys were all so easy to deal with. HB Ford really knows their Super Duty trucks, I was so impressed by their selection and great prices. I am These guys were all so easy to deal with. HB Ford really knows their Super Duty trucks, I was so impressed by their selection and great prices. I am so glad I took the trip from 3 hours away. I think anyone in the market for a used F series should give these guys a chance first. Omar really runs a tight ship and his managers Tim and Alex are on top taking care of their customers. HB Ford is simply the BEST! More

I have to admit, I always dread purchasing a new car. However, I can't express how enjoyable my experience was at Huntington Beach Ford. The salesman, Paul Scott immediately helped me locate the perfect However, I can't express how enjoyable my experience was at Huntington Beach Ford. The salesman, Paul Scott immediately helped me locate the perfect car for me and seemed incredibly knowledgable with the features of each car. They provided me with a fantastic deal that made the drive down to Huntington Beach more than worth it. I had done some comparison shopping, so I had a pretty solid idea of what I should anticipate spending. I sat down with the floor manager, Nick, and he was incredibly thorough and patient as he walked me through the deal. The finance department did an amazing job of giving me a payment plan I could work with. They did not pressure me or bully me into signing the deal, which seems rare these days. From beginning to end, this was without a doubt the best car-buying experience I've ever had and I highly recommend them. More

I was thoroughly impressed with the knowlege of Zach & the rest of the staff. He went out of his way to be helpful & I completely enjoyed what is usually a painful experience. I researched & thought I got the rest of the staff. He went out of his way to be helpful & I completely enjoyed what is usually a painful experience. I researched & thought I got a good price. Will shop there again & will recoomend to my friends. I bought before moving and it turned out to be a great deal for me. More

UPDATE 4 SEPTEMBER 2010 After my posting on Dealer UPDATE 4 SEPTEMBER 2010 After my posting on Dealer Rater Aug 26 ( GO DEALER RATER!) I got an unexpected email on Monday Aug 30 from aforementioned UPDATE 4 SEPTEMBER 2010 After my posting on Dealer Rater Aug 26 ( GO DEALER RATER!) I got an unexpected email on Monday Aug 30 from aforementioned John Morgan..."I talked to my GM and want to make it right - come back in and we will give you a deal"... Not so fast, I email back "Send me the full break down of costs, MINUS THE FRICK IN' $5,000 tires...and then I will think about it"...So John (not the GM) resends a breakdown of prices....the difference between the original "final" quote from previous week to this one is still $850 off - but her - at least now it looks legitimate - 3,000 Ford rebate (true) versus fairy tales of inflated MSRP minis non existent $13,000 in rebates.... To make a long story short - I go in Tuesday Aug 31....offer to split the $850 difference in price - again I get the wait around for 45 minutes - finally they come out and say ..."Sales Manager won't do it!" - HERE WE GO AGAIN! Take me to the Sales Manager Here is where it gets interesting and frankly better... I am looking at this former Special Forces Marine over the desk...next to me is Max the Finance guy, the aging John and the infamous Nick Troy. All men are over 6 ft and look intimidating...the conversation begins with offers and xxxxxx business to the point for this Nick Troy, purple in the face starts SCREAMING AT ME ( I mean hey I am the customer)! I may be only 5 11 but have done my stint in the Army and will not be intimidated - I scream back to the point of "Hey, you wanna take it outside!!!".... Fortunately, at this point Alex steps in coolly and calmly and shoos all his people out and says to me "Look, I cant honor your request because I am already $3,100 in the whole and have no more room to go!". Finally he prints the invoices and original paperwork. True. I say OK but I am not paying for the tires...he says I'll give you a deal...I say don't even go there...He says Ok I will change them...do we have a deal? I say only if you give me a respectable credit interest rate...he comes up with %4.99 with US bank - I checked with Wells Fargo (6.99) and BofA - %5.00...SO YES FINALLY I GET MY FICKIN' EXPEDITION...and I say...couldn't we have done this in one hour the first time??? He just smiles - I guess some things will never change... Bottom line is...no way I can give these guys anything beyond a 4...avoid Nick Troy like a plague,,, Morgan is Ok but he is aging and is strictly a front man no decision making power - I felt sorry for the guy....deal with Alex direct...he WILL MAKE MONEY ON YOU but at least it will be a civilized conversation... AND THE LESSON LEARNED - DO YOUR REASERCH KNOW WHAT YOU WANT KNOW WHAT YOU CAN OR CANNOT PAY COMMUNICATE FIRST VIA INTERNET WITH DEALERS - SO YOU HAVE SOMETHING IN WRITING WHILE YOU MAU NEVER GET THE TRUE OUT THE DOOR COST IN WRITING AT LEAST YOU WILL HAVE SOMETHING ON HAND TO BARGAIN WITH - NO "I NEVER SAID THAT" IF YOU FEEL ABUSED, INTIMIDATED AND MANIPULATED- JUST WALK AWAY... More

Wow, where to begin. Talked to a sales man on the phone, said he was a sales manager. He told me that the newpaper ad was correct, 10,000. off msrp, and even promised I would get that price. I asked several said he was a sales manager. He told me that the newpaper ad was correct, 10,000. off msrp, and even promised I would get that price. I asked several times and in several ways because we all know the questionable ethics of sales men. Get there, look at truck, ready to buy, talk out a deal with ken, who lead me to beleive he was able to close a deal. Ah no, he handed me off to the rudest guy I,ve meet in awhile.(didn't catch the name, but he's fat and has an accent) Thing is, he's trying to sell me a truck! He wouldn't give me a price, wouldn't discuss if I quailified for rebates and accused me of not being able to get financing. I'm 40 years old, make 100,000. a year and have a 803 credit score. Top 5 percent in the country, thank you very much. This guy, I'll call him F.A.R.T. (fat and rude to (me)), said he had to run my credit and get me in a deal before he could discuss the rebates. I KNOW, its crazy right! F.A.R.T. was rude from the get go and didn't seem to bright, so I said ok, tell me what all the rebates are and I can tell if I qualify for them and then I can fiqure out the price. He got upset, "I need to run your credit report" he said. how dare I question a car salesman! was the tone in his voice.I said ok sir, this isn't gett'n anywhere, call me when you can give me a price. F.A.R.T never called, I want a truck, so I call and ask for sales manager. I told him I felt bounced around and explained that I can seem to get a price. He wasn't able to help, (shocker) but said he'd call back with info. Later that day, yet another guy calls me and says come on down, they got the truck and a deal waiting. I think to myself, "your not fooling me twice", so I ask what the deal is? He doesn't know and asks what I'm looking for? Really? Its just funny at this point, so I go along. I do the whole thing over again. He talks about the rebates, but wouldn't say if I quailfy. A few minutes later I finally get me to say there is no way the can sell a truck at the promised price. The price was in a newspaper ad and also confirmed over the phone. I could not beleive how rude and unethical everyone there was. Even a parts guy I talked to on the phone was rude. More

I was looking to purchase a new Ford vehicle for my business. I took the vehicle for a test drive and rquested to sit down and go over some financing options. Basically I wanted to know what my appro business. I took the vehicle for a test drive and rquested to sit down and go over some financing options. Basically I wanted to know what my approximate monthly fee would be. John Morgan who was rude and obnoxious said that unless I was ready to buy now, he really didn't want to spend the effort. That guy should be terminated as he is the epitome of rudeness. In a market that is srtuggling, I would expect the highest degree of customer satisfaction form a salesperson. I am glad he does not work for me otherwise he would be in the unemployment line. More

This guy was rude and arrogant, not helpful at all and I felt like I was wasting his time. We were very interested in buying a truck that we saw online and would have to fly from No. Cal. down to S. Cal. H felt like I was wasting his time. We were very interested in buying a truck that we saw online and would have to fly from No. Cal. down to S. Cal. He jerked us around and wouldn't call me back with finance numbers, finally I gave up. More

I had to revise my earlier report since Zach has been nice enough to work with me. So far, my experience with him has been pretty good so far. He has returned my messages and has gathered the info that nice enough to work with me. So far, my experience with him has been pretty good so far. He has returned my messages and has gathered the info that I am looking for. As an out-of-state buyer, I appreciate this greatly. More