Huntington Beach Ford

This was my third truck I have bought off Huntington Beach Ford in six years. They really do have the BEST selection of Ford Super Duty Diesels around. I now live in Simi Valley and drove down to HB For Beach Ford in six years. They really do have the BEST selection of Ford Super Duty Diesels around. I now live in Simi Valley and drove down to HB Ford (my old town) this weekend to buy a low mileage 2008 SuperDuty it was exactley what I wanted and I feel like I got a great deal on it, I also traded my 2006 Diesel I bought from them two years earlier. I will be back in a couple of years to trade in this one aswell. Thanks HB Ford!!! More

What a horrible experience! Liars to the core, from the top down. And I don't mean make an error or honest mistake, I mean look you in the eye and state an absolute mistruth with specific intent to deceiv top down. And I don't mean make an error or honest mistake, I mean look you in the eye and state an absolute mistruth with specific intent to deceive. My son went to this dealership to purchase his first vehicle as an adult and dealt with the characters that I address. He made a $25K offer on a truck that was to be an "OUT THE DOOR OFFER". The salesperson, John Morgan, considered his offer and agreed. A deposit of $1000 was left and contract was drafted by Max in finance for him to take to his credit union for finance. As he gathered the material, Max told him that he needed to sign the contract in order to get his financing. He looked at the contract that Max drafted and noted costs for an extended warranty and "Express Care" (Snake oil appearance treatment(s)) were added in the amounts of $2495 and $1995. He told Max that he was not interested in these items and Max told him specifically that he can request that these items be deleted when he is at the credit union. He believed this liar, signed and took the papers to his credit union. The loan officer at the credit union while drafting her documents called Max and again Max confirmed that these items could be deleted and she could draw her check in a lower amount. I came into the picture at this time. I reviewed the contract and the other disclosures and noticed that in the warranty that there was a notation that the vehicle was a “Repurchase” under the “Lemon Law”. Wow! I stumbled across this item. I contacted the dealership regarding this matter and John refused calls from both me and my son, the buyer. I then asked for Max. My calls were again refused. I asked for the manager and I was turned over to Oscar, a young, rude, unknowledgeable buffoon who proved to be completely incapable of the simplest task; like getting John and Max on the phone. After a cumulative time of more than two hours on hold, I asked for the general manager. I was turned over to Tim. Tim listened to my concerns, looked at the contract and replied, “Tough”. “We have a contract and we will enforce it”. Tim was abrupt, but in Tim’s favor he did drop the $2495 extended warranty, even though it can be refused by the buyer and refunded, but he did not know that I know that, and we came to terms on the “Express Treatment(s) as I knew that my son was on the hook. I am well aware of the “No Cooling Off” clause in California contracts and I know that my son was basically screwed by these professional thieves who “Got” a young kid. After several hours of wasted time and very ill feelings toward each other we came to a price that was livable and Max (Who wasn’t there per the telephone operator) drafted the new contract and sent it to the credit union. However it did take Max three times to get it right. We then drove 75 miles back to HB Ford to sign the corrected contract. When I got there nobody who said that they would be there were present. I asked the telephone operator/receptionist for Oscar and she looked beside me and said that Oscar was not in. I had taken off my glasses and while she was saying that Oscar was not there I could see a reflection in my glasses of a guy shaking his head “Lipping” “I’m not here”. I turned around and said “Hi Oscar” and Oscar smiled and responded. Oscar knew who we were and why we were there. After a wait we were put in a room with another finance person, Ryan. First thing that I asked from Ryan was a copy of the “Express Treatment” invoice or proof that it was done. He complied. Then I asked for a copy of the “Repurchase Agreement” and the corresponding paperwork. Ryan said that my son got it and signed for it. I demanded another copy. Ryan pulled the file and gave me the original documents. I noted that the corners of the documents were not bent and that the one and only original staple was still in tact, no other staple holes. I asked Ryan how a copy was made if the seven page document was never taken apart and there were no fold lines that would happen if the documents were laid on a flatbed copier. Nothing but a “Caught with the hand in the cookie jar” blank stare. Ryan took the package apart and made a copy for me. When Ryan returned my son questioned why the “Express Treatment” was on the contract when two people told him that it would not be. Ryan replied “Because it was done to the vehicle”. My son then asked “Is that not part of your preparation for sale?” Ryan responded “Yes. But by California Law we cannot include it in the sale price”. I then looked up from the document that I was reading over the top of my glasses and stared at Ryan. You could not have imagined a more stupid look on anybody’s face as the one that Ryan had being caught in his second outright lie in as many sentences. I kept my mouth shut and told my son to sign and lets get out of this place. I feel like I need to shower after being at this dealership. This is a dealership full of young punks who cannot help themselves from lying. It starts right at the reception desk and gets worse as you get manipulated through the slime of HB Ford. Inasmuch as each of the persons I dealt with was very well versed in deception and lying, I have to say that this is very likely the standard operating procedure for this dealership. My recommendation is that you make a concerted effort to avoid HB Ford. Note how low their “Customer Satisfaction Rating”. It takes effort to get this bad. More

This was a very very good experience for me and my wife. HB Ford went above and beyond to help us pick out the perfect truck. They had a huge selection of used Ford Diesels on their lot. They allowed us to HB Ford went above and beyond to help us pick out the perfect truck. They had a huge selection of used Ford Diesels on their lot. They allowed us to test drive multiple trucks and gave us four different finance options also. They were straight foward with all the paperwork and gave us plenty of time to make the right choice. HB Ford is a GREAT place to buy!!! More

My son and I first contacted the dealer looking for a used economy car. We told them we needed to sell my F-250 4x4 Diesel before we could buy the other car. A few weeks later, they called my son and ask used economy car. We told them we needed to sell my F-250 4x4 Diesel before we could buy the other car. A few weeks later, they called my son and asked how much I wanted for the truck and told us they were the #1 seller of used diesel Ford pickups. They said the prices were not that far apart. We went down and they offered us less than they had previously discussed over the phone. A few weeks later, I had my son call again to see if there had been a change in their inventory. or if they could do better on their offer. We went back down to the dealership, and they offered us $19,500 on the truck. AJ said that that was all they would pay at auction, and the market was down. We talked it over for 10 minutes, and decided to take the offer. Here is where the S-C-A-M begins. AJ sais he could not issue a check that night because the owner was not there. He also said that they would put the truck on the rack to make sure the frame was not bent. Keep in mind, he had already looked it over and drove it twice at this point. AJ promised the truck would be done by lunch, and said not to worry, beacause there was nothing wrong with the truck. He asked if we could leave the truck overnight. At this point, mt wife had to drive my son to school and pick him up at lunch. The truck was NOT done at lunch, in fact, it was not done at 4:30 when I called. I told AJ we would be back after my son's sporting event about 7:30. When we returned, we were shuttled into an office and a list of "things that were wrong with the truck" was shoved at us. We were told that he could not buy the truck at the price he originally agreed on. Some of the things on the list were "a lock for the spare tire" (yes the one mounted on a pulley UNDER THR TRUCK) and two new tires. The tires on the truck had 20k on them, and the last set went 55k. I told him that this was a bunch of xxxxxxxxx, and that he had wasted a day and a half of my time. He responded that I had wasted HIS time. I told him to bring my truck around, and the argument continued through the showroom. At a certain point some youger saleman butted in commenting on my attitude in the showroom. I guess these guys are trained to have no respect for anyone they try to screw over. I would like to hear from others, as I believe this is a common technique utilized hear. Do yourself a favor---go somewhere else! More

My husband and I bought 2 cars within 6 months of each other from Huntington Beach Ford; a new Mustang and used Lexus and we had exceptional service on both. The minute we drove up customer service was as other from Huntington Beach Ford; a new Mustang and used Lexus and we had exceptional service on both. The minute we drove up customer service was asking if we just needed something to make our visit more comfortable. We bought both cars from Tim McDonnell and he was very professional and helpful all the way around. We are getting ready to do a trade in for a third car. I would not do business anywhere else except Huntington Beach Ford. Excellent!!! More

i came into this dealer with some questions and seemed to catch one of the sales people on a bad day. i was quite upset so i got ahold of the sales manager, omar, and he was quick to act. he of course apolog catch one of the sales people on a bad day. i was quite upset so i got ahold of the sales manager, omar, and he was quick to act. he of course apologized and was very understanding to everything i had to say. id say that my initial experience was upsetting but after seeing how management handled the situation i was pleased and would say that i would definitely go back for some information on their cars and to service my expedition. being in sales i can relate to having a bad day and accidentally letting it slip into my professional life. i liked that there were no excuses, and everyone seemed authentically sincere. More

I got duped! They kept me there for 7 HOURS! Then haggled with me, we agreed on a price, things got set up, finance had my info. I get shoed down the hall, the xxx starts talking BS and shoving paper at me. with me, we agreed on a price, things got set up, finance had my info. I get shoed down the hall, the xxx starts talking BS and shoving paper at me. I tell him no, I don't get a warranty, etc. He says oh, well you're signing to say you don't have a warranty, etc- as he's shoving more paper in front of me. I get no copies AND they can't find the key so I have to drive back the next day and pick it up. I'm tired, confused (and I'm not a novice car buyer!) They were rude, obnoxious, the receptionist was too busy flirting to give a rats xxx and the "manager" Ken just gave lip service. Such a crock of S$#&! I hope karma is a xxxxx!!!!! Now I'm trying to unwind a sale since they lied and cheated me out of 5 grand. Good luck all you guys that think it's gonna be a good deal. THEY ARE CROOKS!!!!!!!!!! More

I must say that this was a great experience at HB Ford. Zach was an absolute gentleman, he was very kind a patient with us during the whole transaction. Tim was also very professional. They really do have Zach was an absolute gentleman, he was very kind a patient with us during the whole transaction. Tim was also very professional. They really do have the best selection of Diesel Trucks around. I was very very impressed. Thanks HB Ford. More

H.B. Ford is the worst buying experience for me in 30 years. Forced me to purchase an extended warranty but told me I could cancel it at any time. Cancelled it 2 weeks later but have yet to be credit years. Forced me to purchase an extended warranty but told me I could cancel it at any time. Cancelled it 2 weeks later but have yet to be credited the $2800.00 it cost me and it's been over a month. Promised me a 2nd free tank of gas and 2 free oil changes never got it. Promised me 2 Ford Ball Caps, never got them. They also force you to buy a pre-installed Lojack anti-theft system at a cost of $800.00 (rip-off). I would never buy from this dealer again and would only use their service department for warranty work. I wanted to buy in Huntington Beach but now I regret it, avoid these guys like the plague, they have many bad reviews. Gary Elmer Huntington Beach, CA More

Yes, I did ran into a warranty issue, as soon as Omar the General Manager was involved this problem was resolved and he went over and above to get a rental car for me and also is working on changing my warra General Manager was involved this problem was resolved and he went over and above to get a rental car for me and also is working on changing my warranty to the Platnum plan that we had purchased. I know being a business owner we are only as good as our employees. I have to Thank Omar for all he has done for us. Let's, Talk about fraud, BEWARE We bought a 2006 Diesel F250 from Ford of Huntington Beach in May 2009, bought an extended warranty 48 month or 100,000 miles for $3000.00, never double checked my paperwork, when I took it into another Ford dealership for an oil leak, I pulled my extended warranty paperwork and the paperwork was not filled in (blank) and of course I am trying to get Ford of Huntington Beach (Nick Troy) to fix the problem to get my extended warranty activated to a Platinum plan that I paid for, and of course can not get anyone to answer me back. In the mean time my truck is stuck in the shop unless I want to pay $2000.00 for the repair. Never, never go to this dealership, but know if you do, you will be defrauded, in some way or another they will get your money. Update : Yes, they answered back and said you have a bronze plan that covers nothing, but again remember my paperwork shows everything is blank. How did this paperwork get filled out after I left the dealership and I decided to pay for the lowest possible coverage but paid $3,000.00 for the plan? This is fraud at it greatest possible point. I don't think it is the sales guys; remember the finance manager is the person that makes the commission off the extended warranty. More