Huntington Beach Ford

This was a very very good experience for me and my wife. HB Ford went above and beyond to help us pick out the perfect truck. They had a huge selection of used Ford Diesels on their lot. They allowed us to HB Ford went above and beyond to help us pick out the perfect truck. They had a huge selection of used Ford Diesels on their lot. They allowed us to test drive multiple trucks and gave us four different finance options also. They were straight foward with all the paperwork and gave us plenty of time to make the right choice. HB Ford is a GREAT place to buy!!! More

My son and I first contacted the dealer looking for a used economy car. We told them we needed to sell my F-250 4x4 Diesel before we could buy the other car. A few weeks later, they called my son and ask used economy car. We told them we needed to sell my F-250 4x4 Diesel before we could buy the other car. A few weeks later, they called my son and asked how much I wanted for the truck and told us they were the #1 seller of used diesel Ford pickups. They said the prices were not that far apart. We went down and they offered us less than they had previously discussed over the phone. A few weeks later, I had my son call again to see if there had been a change in their inventory. or if they could do better on their offer. We went back down to the dealership, and they offered us $19,500 on the truck. AJ said that that was all they would pay at auction, and the market was down. We talked it over for 10 minutes, and decided to take the offer. Here is where the S-C-A-M begins. AJ sais he could not issue a check that night because the owner was not there. He also said that they would put the truck on the rack to make sure the frame was not bent. Keep in mind, he had already looked it over and drove it twice at this point. AJ promised the truck would be done by lunch, and said not to worry, beacause there was nothing wrong with the truck. He asked if we could leave the truck overnight. At this point, mt wife had to drive my son to school and pick him up at lunch. The truck was NOT done at lunch, in fact, it was not done at 4:30 when I called. I told AJ we would be back after my son's sporting event about 7:30. When we returned, we were shuttled into an office and a list of "things that were wrong with the truck" was shoved at us. We were told that he could not buy the truck at the price he originally agreed on. Some of the things on the list were "a lock for the spare tire" (yes the one mounted on a pulley UNDER THR TRUCK) and two new tires. The tires on the truck had 20k on them, and the last set went 55k. I told him that this was a bunch of xxxxxxxxx, and that he had wasted a day and a half of my time. He responded that I had wasted HIS time. I told him to bring my truck around, and the argument continued through the showroom. At a certain point some youger saleman butted in commenting on my attitude in the showroom. I guess these guys are trained to have no respect for anyone they try to screw over. I would like to hear from others, as I believe this is a common technique utilized hear. Do yourself a favor---go somewhere else! More

My husband and I bought 2 cars within 6 months of each other from Huntington Beach Ford; a new Mustang and used Lexus and we had exceptional service on both. The minute we drove up customer service was as other from Huntington Beach Ford; a new Mustang and used Lexus and we had exceptional service on both. The minute we drove up customer service was asking if we just needed something to make our visit more comfortable. We bought both cars from Tim McDonnell and he was very professional and helpful all the way around. We are getting ready to do a trade in for a third car. I would not do business anywhere else except Huntington Beach Ford. Excellent!!! More

i came into this dealer with some questions and seemed to catch one of the sales people on a bad day. i was quite upset so i got ahold of the sales manager, omar, and he was quick to act. he of course apolog catch one of the sales people on a bad day. i was quite upset so i got ahold of the sales manager, omar, and he was quick to act. he of course apologized and was very understanding to everything i had to say. id say that my initial experience was upsetting but after seeing how management handled the situation i was pleased and would say that i would definitely go back for some information on their cars and to service my expedition. being in sales i can relate to having a bad day and accidentally letting it slip into my professional life. i liked that there were no excuses, and everyone seemed authentically sincere. More

I got duped! They kept me there for 7 HOURS! Then haggled with me, we agreed on a price, things got set up, finance had my info. I get shoed down the hall, the xxx starts talking BS and shoving paper at me. with me, we agreed on a price, things got set up, finance had my info. I get shoed down the hall, the xxx starts talking BS and shoving paper at me. I tell him no, I don't get a warranty, etc. He says oh, well you're signing to say you don't have a warranty, etc- as he's shoving more paper in front of me. I get no copies AND they can't find the key so I have to drive back the next day and pick it up. I'm tired, confused (and I'm not a novice car buyer!) They were rude, obnoxious, the receptionist was too busy flirting to give a rats xxx and the "manager" Ken just gave lip service. Such a crock of S$#&! I hope karma is a xxxxx!!!!! Now I'm trying to unwind a sale since they lied and cheated me out of 5 grand. Good luck all you guys that think it's gonna be a good deal. THEY ARE CROOKS!!!!!!!!!! More

I must say that this was a great experience at HB Ford. Zach was an absolute gentleman, he was very kind a patient with us during the whole transaction. Tim was also very professional. They really do have Zach was an absolute gentleman, he was very kind a patient with us during the whole transaction. Tim was also very professional. They really do have the best selection of Diesel Trucks around. I was very very impressed. Thanks HB Ford. More

H.B. Ford is the worst buying experience for me in 30 years. Forced me to purchase an extended warranty but told me I could cancel it at any time. Cancelled it 2 weeks later but have yet to be credit years. Forced me to purchase an extended warranty but told me I could cancel it at any time. Cancelled it 2 weeks later but have yet to be credited the $2800.00 it cost me and it's been over a month. Promised me a 2nd free tank of gas and 2 free oil changes never got it. Promised me 2 Ford Ball Caps, never got them. They also force you to buy a pre-installed Lojack anti-theft system at a cost of $800.00 (rip-off). I would never buy from this dealer again and would only use their service department for warranty work. I wanted to buy in Huntington Beach but now I regret it, avoid these guys like the plague, they have many bad reviews. Gary Elmer Huntington Beach, CA More

Yes, I did ran into a warranty issue, as soon as Omar the General Manager was involved this problem was resolved and he went over and above to get a rental car for me and also is working on changing my warra General Manager was involved this problem was resolved and he went over and above to get a rental car for me and also is working on changing my warranty to the Platnum plan that we had purchased. I know being a business owner we are only as good as our employees. I have to Thank Omar for all he has done for us. Let's, Talk about fraud, BEWARE We bought a 2006 Diesel F250 from Ford of Huntington Beach in May 2009, bought an extended warranty 48 month or 100,000 miles for $3000.00, never double checked my paperwork, when I took it into another Ford dealership for an oil leak, I pulled my extended warranty paperwork and the paperwork was not filled in (blank) and of course I am trying to get Ford of Huntington Beach (Nick Troy) to fix the problem to get my extended warranty activated to a Platinum plan that I paid for, and of course can not get anyone to answer me back. In the mean time my truck is stuck in the shop unless I want to pay $2000.00 for the repair. Never, never go to this dealership, but know if you do, you will be defrauded, in some way or another they will get your money. Update : Yes, they answered back and said you have a bronze plan that covers nothing, but again remember my paperwork shows everything is blank. How did this paperwork get filled out after I left the dealership and I decided to pay for the lowest possible coverage but paid $3,000.00 for the plan? This is fraud at it greatest possible point. I don't think it is the sales guys; remember the finance manager is the person that makes the commission off the extended warranty. More

I understand buying a car can be a stressful ordeal. But I also know that working at a car dealership can also be very stressful. People think their trade ins are worth gold but yet come in and make crazy o I also know that working at a car dealership can also be very stressful. People think their trade ins are worth gold but yet come in and make crazy offers below dealer invoice on new cars. I am a former dealer of 33 years from Arizona and now happily retired. Often people with less than perfect credit want you to make miracles happen on a Saturday night when all the banks are closed and most of the time the have little or zero down payment. I get it and thats why I had to comend HB Ford for their professionalism. They took great care of me with white gloves and my new Ford Taurus Limited is one of the finest vehicles I have purchased. Not everyone is perfect nor is every dealership perfect but understand most people could not make it as a car sales person. They work very long hours sometimes past midnight, often they are on straight commision and have to spend the greater portion of their day dealing with the public. And if you deal with the mass public in your line of work than you know some people can be flat out rude at times and unreasonable. It is easy to get upset and point the finger when things dont go your way but ask yourself "was I truly being fair when I made my offer"? Everyone has to make a living and survive. You cannot walk into a grocery store and offer the butcher $1 over cost for a steak, or the baker $5 below cost for a loaf of bread. So why do people think its alright to do that to a car dealer? Well I hope HB Ford the best and Thank You so much. God Bless, Mike Webb More

Simply the best auto buying experience I have ever had. These guys were all so easy to deal with. HB Ford really knows their Super Duty trucks, I was so impressed by their selection and great prices. I am These guys were all so easy to deal with. HB Ford really knows their Super Duty trucks, I was so impressed by their selection and great prices. I am so glad I took the trip from 3 hours away. I think anyone in the market for a used F series should give these guys a chance first. Omar really runs a tight ship and his managers Tim and Alex are on top taking care of their customers. HB Ford is simply the BEST! More