Huntington Beach Ford

All salesmen are friendly when you are buying a new car, it's after you buy that you have problems. In my case, when we were negotiating, the salesman promised a free extended warranty in the deal. When it it's after you buy that you have problems. In my case, when we were negotiating, the salesman promised a free extended warranty in the deal. When it came to signing the contract, we noticed a charge of $1999.99 for an extended warranty. Upon bringing the charge up to the finance manager, he said there was no promise of a free extended warranty. I should have known better, but it was Midnight and we were tired, so we signed the contract. The next day, I cancelled the extended warranty in writing and delivered it to the finance manager. All is fine, but it took six weeks to receive the refund. My recommendation to all buyers is to take your time when reading the contract and bring a recorder with you so you can prove what the salesman is promising( a small recorder that can be hidden). Once you sign that contract, there is no turning back. Don't let anyone rush your decision and remember when buying a new car, you don't have to buy an extended warranty right at that moment. A better warranty can be bought from Ford Motor Co. on the computer for half the cost of the dealers and with better coverage. A used car with 36,000 miles and under an extended warranty can be purchased from FMC also. REMEMBER, WHEN YOU SIGN THE CONTRACT, YOU CANNOT BACK OUT OF IT. Unfortunately, not all salesmen are honest and they are going to try anything to get a bigger commission from you no matter how nice you think they are. Once the sale is made, they move on to the next (sucker) customer. More

This dealer has posted trucks that are one price online and then when you get there they do not want to honor the price that is advertised and/or then try to get you in a truck that is more expensive or an and then when you get there they do not want to honor the price that is advertised and/or then try to get you in a truck that is more expensive or and has problems with it. This dealer is great at playing the game of bait and switch. They also tell you that the truck they want you to buy is a Ford Buy Back, but yet they WILL NOT provide you with the Carfax report and state that it cost too much money to pull. We played the pricing game for hours and in the mean time while we wait we have to listen to the other sales reps argue and degrade each other behind others backs, but what was even more shocking, was to listern to one of the sales managers harass other customers. Whithin the hours of being there, I heard several customers yelling and arguing as they were trying to leave with one of the sales managers. At one point, one of them said to a man with his 2 teenage boys as they were trying to leave because of the poor customer service say "Fine, get out of here, BEAT IT!" I am completely shocked and in disbelief of how horrible these people are to their customers. I will never give my business to this company, and I have already done my part in spreading the word on this horrible dealership. There is only one good sales men there (who happens to be new) that is honest and hard working going out of his way to help you find the truck that fits your needs, but it is not worth my time or sanity to ever go back to that xxxx Whole! More

This dealer, Huntington Beach Ford, engages in misleading and manipulative business practices and exploits trusting and vulnerable customers I am a 71 year old retired aerospace worker who that d misleading and manipulative business practices and exploits trusting and vulnerable customers I am a 71 year old retired aerospace worker who that day, 5 July 2009, with the help of a young man, Jevon Piper, who initially showed me candidate Escapes found the car I wanted . He accompanied me on the test drive, engaged in pleasant conversation which included his education and career goals.My impression with Jevon was very favorable and he impressed me as being sincere and well intentioned. I thought here was a conscientious young student working weekends to help pay for his education.I was encouraged that HBF would employ this kind of individual and it seemed to speak of a business with high ethical standards. After the test drive I was passed off to Mr. Kaya and the negotiation to settle on a prive for the 2009 Escape I test drove began.I said from the start I wanted a cash deal out the door price and would be expecting not the same discount as the very low ad car in the local paper but one comparable taking into account the difference in features. I said I know I would have to pay extra for the options the car I chose had over the ad car. During the discussion the price I would have to pay did increase and I acknowledged and agreed the increases were reasonable and fair.Eventually we arrived at what I thought was very close to the contract or striking price although nothing was on paper yet. Mr Kaya said he would need a deposit and I agreed to provide it based on the expectation that the $23,800 figure or something very close was what I would see on the bill of sale. I was not prepared for what came next.When I got to the finance office , I find the contract I am handed is not the cash deal I have been discussing on the showroom floor for what seemed like hours, but a loan application packed with GAP insurance and extended warranty plans.The net amount to be financed was listed at the bottom as $27,859.94. I'm stunned and immediately say that I can't sign this contract. After all the time and effort spent in getting to this point in the process and thinking we had a verbal agreement on price and a downpayment to show good faith, I have this overwhelming sense of having been dupped. I am now under a great deal of stress dealing with this sudden turn of events and the apparent rejection of my original offer to pay cash, $23,800 out the door for the Escape.I should have walked and dealt with the recovery of my down payment later. Instead I allowed these two individuals persuade me that I would still get the discounted price I had negotiated for but in a different form. And I was now being made to feel like I was an obstacle standing in the way of making the deal possible. I thought the financial manager is supposed to help a buyer with a loan option if they need and request one.I not only did not need or want one but never mentioned this option at any time prior to seeing the contract. Suddenly Mr. Kaya and Beyikian make taking out a loan which included GAP and Warranty insurance a condition of sale, not an offer to aide in making the purchase more affordable for me. I tried to make sense of what was on the contract and what I'm been told. To my questions and reaction, "I can't sign this", Mr. Kaya insists I get my discounts by signing this contract.The GAP and warranty plans he says are optional and can be cancelled after making a couple of loan payments.It will only cost about $50 after I cancel. The dealer gets a refund in the process and that's how I get the discount.I don't understand how this translates to a benefit for me and repeat my inability to make sense of what I being told and what I see on sale contract. I asked who is carrying the loan. It is not Ford says the Finance guy Mr. Beyikian.When I ask who is carrying the loan he says he doesn't know. Mr. Beyikian offered no helpful explanation for including all the extras in the contract other than as a way to get the discounts. Unable to compute how all the various parts of this contract would net out to what I thought Mr. Kaya and I had agreed to out on the showroom floor and still somewhat incredulous that intentional foul play was involved, I said I would trust that what he was telling me and that the delayed loan payoff and cancellation of GAP/warranty plans would yield the discounts I expected.(BAD,BAD decision on my part to trust either of these two guys). It wasn't until I returned home that evening and reviewed the contract again did I realize my mistake in signing the contract.The dealership might very well get money back from the loan I took out and the front end payments I made prior to paying off the balance but it was not going to reduce the amount I was paying for the vehicle and it would not net me the discounted out the door price I was promised. Clear and simple I was lied to. All the FORD dealerships I had contacted that weekend were competing and offering as a minimum in ads published in all the local papers at least $2500 in rebates and in some cases more. I tried to contact Mr. Beyikian the following morning to get further clarification of what I really signed on for in getting involved with financing, gap insurance and extended warranty plans. I was told by the receptionist he was not in. I did talk to Mr. Ryan Smith who did pull up the deal on his computer and helped me understand what the effect of the some provisions of the contract had on the net price of the vehicle. He confirmed what I had suspected. After I made the loan payoff and cancelled the additional plans added to the contract, the adjustment to the net cost to me would not result in the discounts Mr. Kaya and Mr. Beyikian said I would get. Apparently the contract as designed by Mr. Beyikian was never intended to help me get affordability or in some convoluted way result in a discount, because I never requested or wanted anything other than a cash out the door deal in the first place. What it apparently did serve to do was add complexity to the whole deal and make it difficult to refute his claim that it would be helpful in the end.I could not easily track the explanations given and said so several times.I admitted I was getting very uncomfortable in the process but received no help in doing the math to arrive at the expected result. Only the repeated generalization that if I signed the contract I would get the discount. After I realized what had been foisted on me, I decided to payoff the Chase Auto Financial loan immediately since waiting as I had been told would in fact not benefit me. And I would still have to wait 8-12 weeks before I'm refunded the premiums I paid for the plans I never needed in the first place.After all these are in fact not discounts but my own money being returned to me as refunds.HBF is arbitrarily delaying these refunds in my opinion for their own benefit. I hope by sharing my experience, others might be better prepared to avoid the mistake of dealing with HBF. Sincerely, FJK More

I a a 24 year old Disabled American Veteran. Apon the completion of my service to my country, I decide to purchase a used Ford F-250. I found Huntington Beach Ford. And met with Nick my salesman. After completion of my service to my country, I decide to purchase a used Ford F-250. I found Huntington Beach Ford. And met with Nick my salesman. After finding the truck and coming to an agreement on price and monthly payment, I was passed to Rich for financing. I was to get dealer financing until I could refinance with my credit union. After signing my papers I realized there was no way my payment would be what I was promised after I refinanced. I called them on this. Frank then told me this is how they run there business, I should have done the numbers myself and to GO F*** Off. He actually said that to me. When my wife called they called her a B***h and hung up. They don't return calls and are covienetly always with a customer. I will be going back to the dealer ship Monday the 19th of July to set things strait in person. I did get them to aknowedge their mistake but they keep passing me to the next person, hoping I will just go away. I hope they realize Marines don't just go away once they have been wronged. STAY AWAY FROM THESE PEOPLE AT ALL COST. THIS DEALERSHIP IS RUNNING A SCAM FROM THE TOP DOWN. NOTHING BUT CRIMINALS. More

BE VERY CAREFUL WITH THESE SNEAKY xxxxxxxx!!!! I was in there yesterday. We negotiated for two hours until I got what I wanted. But then when I was tired and eager to leave, the finance guy tried to sneak there yesterday. We negotiated for two hours until I got what I wanted. But then when I was tired and eager to leave, the finance guy tried to sneak past me a price $6,000 over what I had negotiated and a trade in of $1,000 less than I had negotiated. When I called him on it he tried to me that I didnt qualify for this and that discount. These discounts had not even been discussed in negotiations!!!! He then tried to sell me with, 'Oh well this price isnt that bad because your payments will only be so much per month.' To xxxx with that I was outta there. If you do attempt to buy a vehicle there, BE VERY VERY CAREFUL OF WHAT YOU SIGN. THEY WILL TRY TO BURN YOU!!!! More

This dealership is very willing to work with you. The prices on the used cars and truck are priced well. prices on the used cars and truck are priced well. More

I had a 2003 ford focus that i wanted to trade in and i was looking at the edge preferrably new. The first guy i talked to was tall and had an accent like he was from russia or somewhere, he had no knowled was looking at the edge preferrably new. The first guy i talked to was tall and had an accent like he was from russia or somewhere, he had no knowledge on the car what so ever!!! Normally you can tell someone this is what i want and they can point that exact car out to you with him he was reading the stickers well xxxx i could have done that. We couldnt find the edge i was looking for but that is not his fault, but he failed to mentioned they had recieved a trade in the night before that matched the description of everything i was looking for, i only found this out because he took me in to talk to paul he said he was the finance guy but he was really another salesman and this guy was just trying to pass the buck to someone. I am 22 years old and buying my first car and i was serious shopper if they could make the right deal i was ready to buy and drive off that day, i dont think they realized that. So after 2 hours in the dealership they come back and say the car price cant be lower AT ALL! and it would be 459 a month 250 over what i told them, he should not have wasted all my time and just said look you cant afford this car, he did say what about a used explorer HECK NO! So i wasted my sunday and the guy didnt even try getting the payments down at all he went back one time came back with the key to my current car and said sorry cant help you! Last night i decided i still needed a new car but i need to maybe look into a smaller car i found an 08 fusion FULLY LOADED gps, sync, seat warmers etc. at VILLA FORD for 17700.00 i was so happy and my experiance there was awesome DO NOT GO TO HB FORD THEY WILL SCREW YOU OVER HARD! ESP. IF YOU ARE A YOUNG FEMALE! You cant judge a book by its cover if they had been willing to work with me the slightest bit then maybe i would get them a 3 instead of a 2 hahahah More

This dealership is very willing to work with you. The prices on the used cars and truck are priced well. prices on the used cars and truck are priced well. More