Huntington Beach Ford

Purchased a 2009 F150 Platinum November 28th 2012. Prior to the test drive the truck failed to start due to dead battery. It happen twice while I was there. I was told it was because of the electronic step- to the test drive the truck failed to start due to dead battery. It happen twice while I was there. I was told it was because of the electronic step-rails depleting the batteries. Nonetheless, I did buy the truck and like it but last month the battery died again... I was able to receive a jump. Yesterday the battery said screw-it and killed over....no more! I called AAA and they tested the battery. One thing they said was that the battery was too small for the truck [there was room in the box for a larger one] and it was only holding a 10% charge. I had AAA replace the battery for $102.70 with a 3 yr free replacement warranty. I have attempted to contact the dealer multiple times in hopes to receive compensation. If it was a mistake I would understand but it leads me to suspect sub-par and underhanded tactics are the norm. I wanted to leave up my earlier post which was negative to show the progression of my ordeal. My faith has been restored in Huntington Beach Ford. They took responsibility and reimbursed me for the battery. Obviously, mistakes are inevitable in everything we do. The true test of a person's or business's caliber is the conduct "after" a mistake has been identified. Too many avoid the high road of integrity. Here Huntington Beach Ford displayed remarkable patience, professionalism, and integrity. They have my highest recommendations. More

I have to say that they try to make customers as happy as possible and care alot about what they do. Pride is what Ford was built on and it is in the cars they produce today! I paid more than I should have b possible and care alot about what they do. Pride is what Ford was built on and it is in the cars they produce today! I paid more than I should have but I didnt hagel enough, The General Sales MGR Omar was a great help and worked with me to satisfy my concerns! I would buy another car from them and look forward to going back to them! Jack in the Service department is awesome to deal with, he really keeps you informed about your vehicle and knows alot about the vehicles! Thanks Jack! More

I purchased a car from this company in May 2012. Max, the finance guy had me sign papers, including a form stating the vehicle was for "Off road use". This was a 2006 Roush Mustang. I had to have a man the finance guy had me sign papers, including a form stating the vehicle was for "Off road use". This was a 2006 Roush Mustang. I had to have a manager tell him I did not need to sign this form. I have since sold this car and I am trying to get my money back from the extended warranty and GAP insurance. I hae faxed (TWICE) the papers Max requwested. Then I sent it to him via a scanned copy and e-mailed it to him. Still no return. So I talked with Phil, a manager with no last name (he did not want to give it to me). I told Phil the issues I was having and he said he would take care of it immediately. It's now 10 days later and I can't reach him. He is always with a customer. I let another message for him today, 12-4-2012. On Wednesday, 11-28-2012 I called for Phil; however, he was off. I left two messages for the other manager to call me. He never did. I have been trying to collect my owed money since November 1, 2012. I wouod really like a manager or better yet, the owner to call me and explain to me why his employees are not accountable. More

I am located in AZ and had located a used vehicle to purchased for my wife. Unfortunately the purchase did not go as planned due to miscommunication by the dealership. After discussing the situation w purchased for my wife. Unfortunately the purchase did not go as planned due to miscommunication by the dealership. After discussing the situation with Omar Z he recognized the dealership had made a mistake and was able to resolve the situation quickly to the best of his ability. Omar was professional and easy to deal with. More