Huntington Beach Ford

I purchased a new car. During the process I was mislead, lied to and decieved. I was told I was getting one price then extras were added to the finance agreement. During the signing process I was distracte lied to and decieved. I was told I was getting one price then extras were added to the finance agreement. During the signing process I was distracted and did not notice the add-ons. The next day I went back to have them removed. I was told the maintenance contract would be credited. I followed up two weeks later and learned the credit had not been processed. I am so disgusted with the lack of integrity, that neither I, nor my family nor my associates will ever purchase a Ford product again. More

Went to the dealership with my son & my personal mechanic friend, with intentions to purchase a used F150. Your sales people were decent. We test drove the truck,I made an offer. I was told it's not mechanic friend, with intentions to purchase a used F150. Your sales people were decent. We test drove the truck,I made an offer. I was told it's not enough. I offered a little more,told the sales person to call me,and started to leave. Your sales manager, Nick Troy came out of his office in a very loud voice (in front of everyone) said,"it is a ridiculious offer", I said, "no offer is ridiculious,you can always counter". Nick Troy replied, "if you can't afford it, get out!" How can he know what I can or cannot afford? That was beyond RUDE & a bit humiliating, as he did it in the show room!!! He has NO sales or people skills what so ever! Having bought many vehicles in the past 30 years I NEVER experencied such tactless manners!!! I will be buying a F150, but rest assured not from Huntington Beach Ford! I should have read all the reviews before I went there. I guess it really doesn't matter much, you still employ Nick Troy. Maybe you should rethink your sales manager position, or send to some classes. More

The dealer made us feel at home and was willing to work with us to get the best deal possible with the most money for my trade in.I would highly recomend this dealer for a used car or new Ford purchase. with us to get the best deal possible with the most money for my trade in.I would highly recomend this dealer for a used car or new Ford purchase. More

My wife and I bought a used 2006 Ford F350 from John Morgan at Huntington Beach Ford and from the day we contacted John by email, he went above and beyond spending time emailing us back and forth as we Morgan at Huntington Beach Ford and from the day we contacted John by email, he went above and beyond spending time emailing us back and forth as we were 2.5 hours from the dealer. And showed patience with me as I am very picky and want what I want. After months of watching the website we finally found the one. Even though months had gone by, John still remembered us and was happy to hear from us again. We made the trip down to see John and when we arrived, he already had all the keys ready for the trucks I wanted to drive. From the moment I decided on one and started the deal, the process was smooth and stress free. From the top person all the way down to John they were professional and friendly. And to top it off, we missed an error on the contract we agreed on and signed and they were willing to tear that contract up and redo it correctly although they had no obligation to do so! It was our fault we did not read thoroughly! We appreciate everything you did for us HUNTINGTON BEACH FORD and would recomend this dealer to anyone. And of course we will be back in the future if we are in the market for another Ford. Thanks John Morgan and all involved in our deal! Jeff & Michele Medovitch More

By far the easiest purchase from a dealer that I've ever had. I told them what I wanted and how much I want to spend and they made it happen. I spent less than two hours total during the whole process. To had. I told them what I wanted and how much I want to spend and they made it happen. I spent less than two hours total during the whole process. Tony got me the best price available, getting me $10,000 off sticker. Overall great experience. More

I traveled nearly 50 miles to Huntington Beach Ford because of thier selection of used super duty trucks. I looked all over southern california for dealerships with the type of selection HB Ford has an because of thier selection of used super duty trucks. I looked all over southern california for dealerships with the type of selection HB Ford has and found none! I began my contact with the dealership through email and was immediately contacted by Brandon Brown and Daniel Anguiano. I was able to work most of the deal out from home with the assistance of Mr. Brown and Mr. Anguiano. Upon arrival at the dealership, Mr. Brown was waiting for me to complete the deal. He had the keys ready for a test drive on the truck I selected and was very friendly. Mr. Brown was knowledgable about the truck I was looking at (2008 Ford F-250 Super Duty)and was up front about the pricing. The price of the truck was a good deal. The truck was priced about $8,000 below the estimated Black Book value. Mr. Brown guided me through the entire process and was honest when he answered questions. He did not make me feel like I was getting ripped off. I was very impressed by his honesty and knowledge. Mr. Valadez was the, "Closer" for the deal. He was honest and up front about every question I had. He worked hard to get me a decent payment and worked with my less than stellar credit! Mr. Valadez appeared to know his job and it enabled him to give honest and complete answers and/ or explinations for pricing. Once I got to the financing portion of the vehicle, I contacted Nick Troy. He was very friendly, clearly explained the forms in detail and even gave my 2 year old daughter paper and markers to color with while we completed the deal. He answered my questions immediately and honestly. I felt like I was being treated like a friend rather than a customer by all four employees. I was impressed. I also had contact with Ingrid Paschoalin on an earlier visit where I was unable to reach an agreable deal on another truck. She was very friendly, knowlegdeable and not pushy at all. She followed me to 50 different trucks and was willing to get keys for each of them so I could take a closer look at each. I would have returned o her on my later visit when I purchased my "New" truck, but I had already worked a deal over the phone with Mr. Brown and Mr. Anguiano. I traded in my 2006 Dodge Ram 1500 and recieved an OK price for it. This is the one negative part of the experience I had. Nobody would tell me what I was getting for my trade in, even after asked a few times. If HB Ford was more up front about this, I would have rated this dealership a 5 out of 5. After I bought my truck, I emailed Daniel Anguiano with a question regarding my truck and he responed very quickly with the answer. The bottom line, if you are in the market for a used Ford super duty truck or any other new Ford vehicle, HB Ford is a great dealership to go to. They are small enough to connect with thier customers, but big enough for good deals on thier inventory. More

In the past year, this was my second purchase of a new car from Huntington Beach Ford dealer. They are very nice and professional. In my case Tony, and Pejman were extremly helpful making my entire family car from Huntington Beach Ford dealer. They are very nice and professional. In my case Tony, and Pejman were extremly helpful making my entire family to have a good experience with our transaction. They listened, understood my criteria, and then helped us to select our desired car. They were detailed oriented, and even made suggestions on the color of our new 2012 Ford Focus!!!!. The entire sales team working together to provide the best service quality for my family and me. Tony, and Pejman were not high pressure sales people, instead they provided information about the cars we were interested in. I am planning to come back again and buy a Mustang in a couple of month. I congratulate Huntington Beach Ford management team with employing the quality sales/service personel, and providing the best quality service for its customers. Thanks again, Mehrdad Heydari More

My husband and I had a great experience at HB Ford. We worked with Terry who was very helpful and easy to work with. He answered all of our questions and helped us get into the car we had been dreaming of worked with Terry who was very helpful and easy to work with. He answered all of our questions and helped us get into the car we had been dreaming of. We drove off the lot that night in our 2012 Ford Edge Limited with Eco Boost and have not looked back. The dealershipe was very clean and water and coffee was readily available. We highly recommend this dealership and are already recommending family and friends. More

This dealership was great. The overall service was wonderful and the representatives were extremely professional. Naeem Khan provided extraordinary professional service and was sincere and heartfelt. wonderful and the representatives were extremely professional. Naeem Khan provided extraordinary professional service and was sincere and heartfelt. He didn't pressure me into anything and every visit back he is there to expedite my visit and make sure I am well taken care of. He treats his customers like family. More

I have visited many car dealership in the past and this dealership by far, surpasses all other dealerships with it's exceptional customer service and selection. I was immediately greeted and assisted by Na dealership by far, surpasses all other dealerships with it's exceptional customer service and selection. I was immediately greeted and assisted by Naeem Khan upon arrival. I have never experienced such great customer service, he was very knowledgeable, patient, and curteous. He showed me their wide selection of Focuses and Fusions, along with helpful information about each car, and also which car would best fit my needs. Eventhough I did not by a car that day, I will be returning soon to purchase a car. I will definitely recommend my family and friends to go visit Naeem at Huntington Beach Ford for their next car purchase. More