Huntington Beach Ford

I bought my very first car from Cameron Harlin and had a very stress free experience. He explained everything to me in detail and gave me a great deal on my ford focus! very stress free experience. He explained everything to me in detail and gave me a great deal on my ford focus! More

Overall my experience was great. As a dealership as a whole they are committed to satisfy the customer. Taylor was very helpful. I highly recommend them. Great job!!!!! whole they are committed to satisfy the customer. Taylor was very helpful. I highly recommend them. Great job!!!!! More

I purchased a car from this company in May 2012. Max, the finance guy had me sign papers, including a form stating the vehicle was for "Off road use". This was a 2006 Roush Mustang. I had to have a man the finance guy had me sign papers, including a form stating the vehicle was for "Off road use". This was a 2006 Roush Mustang. I had to have a manager tell him I did not need to sign this form. I have since sold this car and I am trying to get my money back from the extended warranty and GAP insurance. I hae faxed (TWICE) the papers Max requwested. Then I sent it to him via a scanned copy and e-mailed it to him. Still no return. So I talked with Phil, a manager with no last name (he did not want to give it to me). I told Phil the issues I was having and he said he would take care of it immediately. It's now 10 days later and I can't reach him. He is always with a customer. I let another message for him today, 12-4-2012. On Wednesday, 11-28-2012 I called for Phil; however, he was off. I left two messages for the other manager to call me. He never did. I have been trying to collect my owed money since November 1, 2012. I wouod really like a manager or better yet, the owner to call me and explain to me why his employees are not accountable. More

I am located in AZ and had located a used vehicle to purchased for my wife. Unfortunately the purchase did not go as planned due to miscommunication by the dealership. After discussing the situation w purchased for my wife. Unfortunately the purchase did not go as planned due to miscommunication by the dealership. After discussing the situation with Omar Z he recognized the dealership had made a mistake and was able to resolve the situation quickly to the best of his ability. Omar was professional and easy to deal with. More

Great price on a used truck. Initially, communication with sales and finance was poor, in part due to a rushed deal late in the evening on a Saturday... I think everyone wanted to get home! Myself in with sales and finance was poor, in part due to a rushed deal late in the evening on a Saturday... I think everyone wanted to get home! Myself included. Be sure to double check Purchase agreement before signing. Management impressed me with there professionalism and willingness to resolve an issue! Because of that I would recommend this Dealer to others. Omar Z. and Alex in Internet Sales were both professional and courteous! More

Terrible experience at Huntington Beach Ford, the dealer lies to you by telling you that you have to purchase their overpriced extended warranty to get the loan, which upon confirmation with the loan compan lies to you by telling you that you have to purchase their overpriced extended warranty to get the loan, which upon confirmation with the loan company turns out to be a fraudulent claim designed to alleviate you of the burden of money. Once you request the contract be cancelled, you realize just how deceitful this lot are. They inform you that your funds will be returned within 6 weeks, but don't even process the cancellation request until 7 weeks are over. This is of course because they get commission after a certain time, so they don't want you to cancel to early. Three months on and they have still not processed the refund and are effectively ignoring my complaint through the better business bureau. They are now in breach of contract, but again that does not seem to bother Huntington Beach For My advice do not go to these people, or be prepared to be defrauded by a company that does not have your interest at heart. I also recommend not filling in the survey sent to you by Ford until you are sure that your experience with Huntington Beach Ford is complete! More

This dealership has hidden fees that they do not inform This dealership has hidden fees that they do not inform you about, this is how they raise the original amount of the vehicle!! Once you realize that This dealership has hidden fees that they do not inform you about, this is how they raise the original amount of the vehicle!! Once you realize that they charge you for a warranty you did not want, they will not refund your money back!! I have been trying to cancel this EXPRESS charge and they will not communicate with you or try to resolve your complaint. Very unprofessional staff, I would not recommend you go here! More

Thank you, Omar, for dealing with us and in the purchase of our new Mustang Boss 302. We appreciate your help and how you worked through the process. Thanks again. of our new Mustang Boss 302. We appreciate your help and how you worked through the process. Thanks again. More

Let me start by saying Ford was not my first choice. I wanted a Camaro but ended up with a Mustang GT CS. Why did I select the 2012 Mustang, Style, Price and Incentives. I did a ton of home work and much wanted a Camaro but ended up with a Mustang GT CS. Why did I select the 2012 Mustang, Style, Price and Incentives. I did a ton of home work and much of the leg work to obtain my first New Car in over 15 years. I researched both the Mustang and Camaro and it came down to the bottom line. HB Ford's Philippe (Hope I spell it right) got the ball rolling with his outstanding customer support. Young Sales Person Cameron was current and knowledgeable on the Mustang line and offered me my first test ride in a 2012 Silver GT Automatic. That sealed the deal. I worked out a purchase price on a 2012 Mustang GT with OMAR (GM). Unfortunately the exact Mustang I wanted was not to be found on the lot. John Morgan in Fleet Sales was courteous and checked the data base for other 2012 GT’s in the area. John is a very professional individual that knows the business. Unfortunately we did not find the exact GT. My requirements did not exactly make it easy on HB Ford. All along HB Ford was willing to help in any way. Finally I found the exact 2012 GT CS at another deal in OC. Here is where Omar the GM took over and helped. He arranged a trade and brought the Car to his Dealership and sealed the Deal. Omar kept his commitment to the original price even though we went outside his inventory. Delivery day is here. Alex Barajas pick up the car. We meet that afternoon and walked thru the Sync systems and operation of the vehicle systems. I would like to recognize HB Ford. This is my first experience with a car dealer that delivered on EVERY SINGLE PROMISE without compromise. My advice to anyone buying a car, Do your home work, carry a pre approved car loan with you or know your credit score, know the car you want and the average market price and if it’s a Ford go to Huntington Beach Ford and ask for Cameron Harlin. Bruce P. Huntington Beach CA More

Very unprofessional staff, and the worst of them all is Very unprofessional staff, and the worst of them all is the manager Phil gilchrist. I bought a Mustang GT California special from this dealership Very unprofessional staff, and the worst of them all is the manager Phil gilchrist. I bought a Mustang GT California special from this dealership in September 2010. Well spending that much money (it is a lot for me at-least) I expected great customer service etc. When I go home with my car, first thing I notice is that there is black dust all over my car remaining from the improper detailing of my car. Next thing I open the manual to find out I have a ford fusion manual instead of a mustang manual. (some one else was buying the fusion same time). Even worse, I find out the spare key they gave me also belongs to ford fusion. So some other guy out there is with my spare key. So obviously I call them to fix things, they ask me to come over and give me a new manual. They said they would mail me the keys once they find it. It's been a year and half. With over 30-40 phone calls. 10 visits to the dealership I still don't have it. Still not the worst part (Yes!!). I qualified for a student rebate. I submitted my documents. They were never filed with ford. Again on all of my visits I complain about it. My Finance manager Ryan was suppose to take care of it. He never did. After arguing with finance manager and floor manager on about 7-8 occasions they still haven't done anything for either of the problem. Every time I will get a response that i would be called back, confirmation would be emailed to me. And no response every single time! The worst part. I recently went there for my service, mainly so i can still make an attempt to get new spare key and apply for rebate. The manager Phil Insults me, says it is my fault for waiting a year and half. (even after tons of complains and personal visits). He says he doesn't wanna talk to me and help me because i do not understand that it is my fault for failing to file the rebate. He says i understand you did not get the keys but it is not my problem. Just pay $145 and get a new one made. When i ask him isn't it his job to fix problems and take of things, his words "it happened a year and half ago, its not my problem" .. "I have to answer to a boss, so i cannot do anything".... "I am just an overpayed babysitter at the dealership and cannot do anything"... So all in all beware.. DO NOT GO TO THIS PLACE. More