Huntington Beach Ford

Relaxed, no pressure, sales - would recommend My husband and I purchased a car at Huntington Beach Ford this past weekend. Everyone was friendly and courteous and our salesman; Dan Lucha, was ve My husband and I purchased a car at Huntington Beach Ford this past weekend. Everyone was friendly and courteous and our salesman; Dan Lucha, was very informative about the vehicles and thoroughly explained the financing options. He definetly knows the car business and was no pressure, relaxed, and professional. I appreciated his direct approach; we didn't have to deal with a lot of back and forth negotiating. When it came time to sign the contract we also met with the sales manager who was pleasant, professional, and friendly. Once our car was ready, we were helped by another salesman; Michael Foster, who took his time in explaining all the technical features and instructions to using my Titanium Escape. He was friendly, relaxed, knowledgable, patient, and easy to understand. We received a call back from him the next day, and the day after that to see if we had any quesitons or needed any help understanding the navigation system or any of the other options. I appreciate his follow up as I am not technically savvy and am having a bit of trouble programming the date in my navigation system. Mike suggested I come in to see him and he'll help me with that and any other questions I might have. Overall, it was a good experience and I would definately recommend Dan Lucha and Michael Foster at Huntington Beach Ford. More

Amazing customer service! I can't say enough good things about HB Ford, especially Mike and Dan. I never thought twice about leasing a vehicle but they made the process so simp I can't say enough good things about HB Ford, especially Mike and Dan. I never thought twice about leasing a vehicle but they made the process so simple and effortless. I drove off in my new Ford Edge in very little time and they even gave me more for my trade in than any other dealership would have. I definitely recommend buying or leasing a vehicle from them. More

wonderful customer service Went to Huntington Beach Ford during the end of August looking for a new hybrid. Dealt with Mike Foster the first trip in there just looking around an Went to Huntington Beach Ford during the end of August looking for a new hybrid. Dealt with Mike Foster the first trip in there just looking around and he was very helpful. Fast forward to January this year and I went back with the money I saved up and Mike not only remembered me, but also had the exact car that I wanted plus more. i'm the happy owner of a beautiful ford fusion hybrid se that I wouldn't trade for anything else, and i'm so glad that Mike was who helped me through the whole process. I recommend going to him for great customer service and a great experience buying a car. :) More

Awesome! Awesome price, awesome payment, awesome down equals awesome dealership would definitely recommend going here these guys will work every possible deal Awesome price, awesome payment, awesome down equals awesome dealership would definitely recommend going here these guys will work every possible deal there is until you are happy and happiness is a great key to a successful Business thank you guys Job well done Brianna Clark More

Almost ippped of BIG TIME Drove quite a distance after 2 lengthy conversations with Alex Barajas. When I arrived at the dealership nothing but lies and lies and lies. Really b Drove quite a distance after 2 lengthy conversations with Alex Barajas. When I arrived at the dealership nothing but lies and lies and lies. Really bad More

Dishonest Do not trust a word that that Alex Barajas (car salesman) says, he is an ABSOLUTE liar and supported by the dealership apparently. Additionally after Do not trust a word that that Alex Barajas (car salesman) says, he is an ABSOLUTE liar and supported by the dealership apparently. Additionally after 3 hours I left the dealership without a vehicle as finance tried to slip an aftermarket warranty into the deal. More

Bait & Switch, Sleazy, rude, and waste of time A wasted day for two adults. I spoke to the salesman in the morning and made sure the truck was available and I agreed to pay the price they were adve A wasted day for two adults. I spoke to the salesman in the morning and made sure the truck was available and I agreed to pay the price they were advertising it for online. I drove two hours with another adult to pick up the car. When I arrived there around 4 PM the truck was waiting and the salesman took me for a ride in it. The truck was as advertised so we went inside to do the paperwork. That is when the nastiness and lying started. I declined their overpriced warranty program and other items they were trying to sell me. I came prepared to pay cash and leave with the truck. When the sales manager, Tim McDonnel, told me I needed to pay for it through his financing or walk away from the truck I knew I was in trouble. That was not stipulated in the ad or anywhere up until that point. This was a bait and switch move. Bait them in with something and then change the deal once they wasted their time coming in. They have everything to gain and nothing to lose by wasting your time so why not lie to get you into their store. That alone is reason enough to not do business with these people. Tim likes to act tough and not smile and just give you a hard time. He declined a bank check for the full price including tax and tags. The price advertised online and agreed to on the phone and on the test drive. Tim also declined my offer to drive up the street to the local bank and get a new bank check from them. He insisted I go get cash, over $30,000, 15 minutes before the bank closes. I phoned the bank and asked if they had $30,000 cash and they said no, they did not. I then asked Tim again if a bank check from that local bank would be okay and he said no. I needed to finance it through him. He was being rude and attempting to intimidated me. The guy was a real xxxxxx. This is classic old-school high-pressure intimidation sales. He wanted me to accept his crappy finanincing or walk from the deal. This was something I was not willing to do. I would not be doing business with Dirty Tim or the dealership he represented so I thanked the salesman, Raul, for his time and left the lot. Do yourself a favor and avoid this dealership at all cost. Unethical people doing unethical things. Don't wast your day driving out there, you will regret it. More

I have filed a complaint with the Attorney General! Beware of this dealership! Watch out for Steve "floor manager, Edgar and Alex Stauber "sales manager." This dealership is as slimy as it gets. #1 they Beware of this dealership! Watch out for Steve "floor manager, Edgar and Alex Stauber "sales manager." This dealership is as slimy as it gets. #1 they pulled a bait and switch, lied about the car in question. Steve stated repeatedly he had sold the car in question that very day, well I found it at the back of the lot. Came back the next day to cut a check and he gave me the same story. They were pushing Fords on me and I was there for the Honda Insight. #2 - they duped me into filling out a form, lied to my face repeatedly stating they would not run my credit and they did. When I called them to asked them to remove the inquiry Steve and Alex both mocked me and refused. --- I am so relieved I did not purchase my vehicle from this dishonest shady dealership. I went down to Honda Westminster and purchased my new vehicle with no hassle, no lies, no deception. More

Was treated very rudely I negotiated my deal on email with Alex Barajas for a 2015 Explorer fully loaded model. I sent him an email that I am coming to the dealership for pap I negotiated my deal on email with Alex Barajas for a 2015 Explorer fully loaded model. I sent him an email that I am coming to the dealership for paperwork and buy it. I drove 35 miles with my family and was told Alex is not available. I was assigned a sales agent who didn't knew anything about the deal. I showed the emails and the GM rejected the numbers I was provided. GM threw the paper on the table and said - I should run my credit first and then he will give me new estimates. He was rude and arrogant. I walked out ...wasted 3 hours of my weekend time and had frustrated family. Guys - learn how to treat a client who is trying to buy a 50K vehicle from you guys. More

Your one of the good ones I have been a customer at hb ford for over 2 years. There was a mishap with my vehicle but the dealership told me they would fix it and they did. Ever I have been a customer at hb ford for over 2 years. There was a mishap with my vehicle but the dealership told me they would fix it and they did. Everyone is friendly a lot of former military personnel in sales. I'm pretty sure I saw one in that movie Act of Valor but i'm not sure, yet that's neither here nor there. The fact is they made good on a situation that was unfortunate, and kept a promise. I'll be bringing the car back for its scheduled maintenance. If you enjoy being treated well, HB Ford may be a relief to an otherwise exhausting and possibly insulting vehicle purchasing nightmare. More