Huntington Beach Chrysler Dodge Jeep RAM

Tiring Experience to pay higher than Costco and AAA. I usually don't mind the car buying experience as it is usually an exciting time for most. However compared to my previous 4 car purchases this one wa I usually don't mind the car buying experience as it is usually an exciting time for most. However compared to my previous 4 car purchases this one was extremely exhausting and lasted several days. My sales rep would disappear for 30 minutes at a time whenever he would go get a vehicle off of the lot and when we were ready to purchase the 1st day he tried handing us off to another sale rep. which made my wife get up and walk out after spending 6 hours there already. I returned the next day, a glutton for punishment i guess, only to come up with a deal after another 5-6 hours and then have them change the deal on me again after agreeing stating that they misunderstood the what the sales person wrote down. The fact of the matter is that I would of and should of purchased through Kent Carr aka. Coach at TuttleClick in Irvine using Costco pricing with no hassle or even TuttleClick of Tustin using AAA and the pricing which both are pleasant experiences. The only reason I continued with HB Jeep is because of the reputation and work from Todd MacDonald with the accessories department as Todd was very insightful and gave me everything i wanted as I did add new wheels, tires, and 3.5" lift, and back-up camera to my Jeep, you can thank him for saving this deal. I also tried to follow up with my sales rep since he never followed up with me in regards to the MorseGPS system that I paid way too much for and no one in any department knew who my sales rep was and never heard of his name as they passed me around between new car sales, to used car sales, back to new car sales, and then to finance where i was finally left on hold for over 25 minutes before i hung up, yes i did give them the benefit of the doubt. Anyway when I called back I asked for the service department which was helpful in tracking down the correct person who emailed the information I needed to use the MorseGPS system. I know when i purchase my next vehicle I will most likely use Costco or AAA as my previous experiences using those services were great! I would however still consider purchasing my accessories and having them installed by Todd and his team as they were all professional up front with everything. What I forgot to mention is that when I brought a certified check from the credit union after the weekend it still took me 30 minutes to find someone to accept the check, very strange! PS - Pete Shaver I know you have ads and send blanket emails stating that if we have any issues to contact you however you don't make your number easily available which is unfortunate. I was looking for it when I was in the lobby trying to give someone my check. Sorry to be brutally honest but I hope this is used in a positive way so others do not have the same experience. More

2006 Chevy Cobalt $2398 The dealership called me back and offered the car again. They apologized and sold the car to me today. I am very Thankful that I gave them another opp The dealership called me back and offered the car again. They apologized and sold the car to me today. I am very Thankful that I gave them another opportunity. Thank you. More

Ram truck purchase I must tell you, In the collection of automobiles that I've purchased - this car buying experience was the worst that I've ever had. I initi I must tell you, In the collection of automobiles that I've purchased - this car buying experience was the worst that I've ever had. I initially inquired about a Ram truck online, and was contacted by Robert Bauer. I spoke to him on the phone and by email a couple of times and made an appointment to see him. I arrived at our scheduled meeting time, and he wasn't in yet. I waited about a half hour and he finally arrived, I introduced myself and he had no clue what I was interested in or seemingly who I was. He finally pulled up my info and proceeded to find my truck - I waited another half hour. He took me for a test drive, and when I inquired about the air suspension option and standard warranties he said that I really didn't need those options. After the test drive, we went inside to discuss price and an already lackluster experience spiraled out of control. I told him what I thought the truck was worth, he was offended and said that the dealership was already discounting it. So I tried to get an out the door price from him and he said that he couldn't do that till I was in finance. I explained that part of my decision making process was knowing the finance options , and he retorted by pressuring me to make a decision. I said that I wouldn't make a decision without the numbers in front of me and I didn't like his sales tactic. I said that we were done and he told me to take his card - and that "you'll be back" Fast forward two days - I was still very dissatisfied with the experience at the dealership, but I decided that I would give it another go. I asked to speak to a manager and got Nick Farber. I explained the situation and he said that he would take care of me personally and try to make the situation better. I asked for an out the door price and he said that was against company policy. I made an appointment with him for 9:30 AM on Friday March 27th. He called me later that day and said that he would be tied up in a meeting and wouldn't be available till 10:30, I agreed and appeared at the dealership as agreed. When I spoke tot he receptionist, she told me that Nick wasn't there, finally another manager told me that he wasn't in yet that morning and wouldn't be in till noon. At that point I was pretty irritated because he had blown my appointment off - I was told that Dan would be helping me in Nick's absence. Dan had no clue about the situation, so I had to explain everything all over again. I had secured financing with my credit union and had decided to go that way, I asked Dan to get me an out the door price so that I could make a decision. He told me that I would need to fill out a credit application so that he could take it to his manager before he could get me an out the door price. I went round and round with him, and explained that since I already had approved financing I just needed to know what the final price was going to be! He came back by telling me that I was being difficult, and that he thought that we were done. I was furious, and raised my voice. Another manager came over, and I asked to speak to the sales manager - after about 5 minutes Danny came over and spoke to me. He agreed that I didn't need to do a complete credit application since I was using my own financing. He got me an out the door price with all the incentives that were available, and I hesitantly agreed to make the purchase. He then sent me to Tom Cruz' office to complete the paper work. Tom had no idea who I was or what was going on, again I had to explain the situation and waited for them to get things together. Soon after that Nick Farber arrived, and took over the process- I was not happy at all by then. Finally, I went into the finance manager's office and explained that I was very frustrated and would like to make this as quick as possible. I explained that I wanted NO extras, however he proceeded to try to hard sell me an extended warranty, paint / interior protection, a maintenance plan, alarm, etc. I explained that I wasn't interested, and he persisted, and I lost it. I ended up signing the papers and getting out of your dealership as quickly as possible. In good conscience I could not suggest this dealership to anyone nor would I be likely to purchase from them again. It seems that customer service is the last priority at this dealership, and that hard selling / sleazyness is the corporate culture. If I'm contacted by Ram, I will let them know what my experience was like and how dissatisfied I still am with it. More

used car scam I purchased a 2011 used 4 runner on 1/15/15. In March, I brought the car in for it's complimentary oil change. The service department was wonderful! I purchased a 2011 used 4 runner on 1/15/15. In March, I brought the car in for it's complimentary oil change. The service department was wonderful! I was informed at that time that I needed new brakes. Bobby in the service department tried to work with the used car department but they refused to budge. He argued with them that I had only had the car two months. George Khoury, executive sales manager in used cars, would do nothing. So, I went across the street myself to talk to him. He said he could do nothing. He would be losing money. He is the epitome of the sleezy used car dealers. No wonder they have such bad reputations. I have spoken to several mechanics since then and all of them agree I should not have needed new brakes after only 2 months. So I don't know what he did to make the brakes pass or they were just a fraction above the legal limit. I really liked this place and was going to recomend it to several friends but not after dealing with their executive sales mgr. George Khoury. Once the sale is made, you are on your own, he will not help you in the least!. Terrible customer service More

Dodge Grand Caravan This was the easiest car buying experience I have ever had! Thanks Robert Bauer for all of your help and patience! I'm very pleased with my Grand Ca This was the easiest car buying experience I have ever had! Thanks Robert Bauer for all of your help and patience! I'm very pleased with my Grand Caravan! More

My second vehicle and they were great. This is my second vehicle I have purchased at Huntington Beach Chrysler Dodge Jeep RAM. They are very friendly and accommodating. They never pushed me This is my second vehicle I have purchased at Huntington Beach Chrysler Dodge Jeep RAM. They are very friendly and accommodating. They never pushed me and were very patient with me while I made my decisions about car choice and packages. Jim Beltran did a great job of addressing my issues and questions. More

Great service from beginning to end It was our pleasure to purchase our most recent vehicle at Huntington Beach Chrysler JEEP RAM. From the time we called on the phone, and eventually dr It was our pleasure to purchase our most recent vehicle at Huntington Beach Chrysler JEEP RAM. From the time we called on the phone, and eventually drove off the lot in our new JEEP, the staff was professional, courteous and above all focused on our needs as a customer. Prior to this, I was on chat line, on another JEEP dealers website looking for a specific vehicle, options etc and one of my parameters was a black jeep. The customer service person sent me a link for a red jeep and asked if "this would fit my needs?". Our experience here was people listened to what we were looking for and then showed us vehicles that matched up to those options. Brody was excellent at understanding our needs as customers, not being our first car purchase, Brody was quick to ascertain this and adjusted his approach to fit our needs. He got us into the vehicle we were looking for, gave us all the options without forcing them on us, and allowed us to quickly finalize our agreement and get the car of our choice at a fair price. Finally, I was happy to see an email from Brody indicating that though we were now home with our vehicle, he still was available for questions or to help us should we need it. I can honestly say in all my years of buying cars, this has never happened. Very nice touch by an organization that clearly cares for its customers! What a great way to ensure that they are around when it is time for our next purchase! More

Journey Thank you Bobby Webb for your help and patience in buying my first new car. I got exactly what I wanted. Also thank you to Greg Paulus who assisted m Thank you Bobby Webb for your help and patience in buying my first new car. I got exactly what I wanted. Also thank you to Greg Paulus who assisted me with my questions via Internet sales. More

Such a SCAM Be careful for the scams that these people have for you. Such a joke. I was in a desperate situation for a car because I was about to get 3 foster chi Be careful for the scams that these people have for you. Such a joke. I was in a desperate situation for a car because I was about to get 3 foster children. They could have looked at my situation and saw my lack of research and sold me the car I wanted for the price they asked, and let it end, but they scammed me with a TERRIBLE "warranty" deal. I'm so sad that they would take advantage of me in my difficult, stressful, desperate time of need. More

Go See Dan Powers!!! Dan is a great salesman. I told him what I wanted in a truck and he had it ready for me when I arrived. I am a military guy and drove 150miles to Hunt Dan is a great salesman. I told him what I wanted in a truck and he had it ready for me when I arrived. I am a military guy and drove 150miles to Huntington Beach Dodge, Dan understood how valuable our time is. These guys have the best prices around and even gave me a little extra off. If your looking for great service, great prices and a Truck that suites you, then this is your dealer. 2015 Ram 1500 Sport....Love my new truck!! More