Huntington Beach Chrysler Dodge Jeep RAM

Great experience! Jeff and Chris were so amazing to work with , fun, professional and to the point. Made the car buying process so much less stressful. I would highly r Jeff and Chris were so amazing to work with , fun, professional and to the point. Made the car buying process so much less stressful. I would highly recommend this dealership they know what they're doing! More

No sympathy for this disabled veteran This is regarding my experience with Dodge Huntington Beach... I was sold a certified pre-owned Dodge Challenger RT. The sales process was smooth, I d This is regarding my experience with Dodge Huntington Beach... I was sold a certified pre-owned Dodge Challenger RT. The sales process was smooth, I don't really have any complaints about that. However, being a first time buyer, I was unaware that the dealership is required to give you a copy of the supposed 125 point inspection. Within 3 months of purchasing the vehicle, while driving down the freeway with my wife, we heard a loud 'clunk" sound. That was the left radius arm coming out (think of it as a ball and socket joint) I got the vehicle home and had it towed to the dealership. While at the dealership, the service tech told me they would not likely get to my car that day and offered a loaner car, I accepted his offer. I get a call from the service tech the following day, demanding I return the loaner car. He proceeded to tell me over the phone that the type of damage was not covered and therfore, I was not approved to have it. Then he explained that the radius arm was damaged and/or broken and all 4 tires were bald. Also, there were missing nuts and bolts. I asked what could ha e caused this type of damage? He could not give me a definitive cause, he resorted to mere speculation. That it must be due to negligent driving. I have a 6 year old daughter that wants to go with me everywhere. To the fathers out there, you know what I'm talking about. There is no way in xxxx, that I would risk my daughters life, driving in such a manner. I reviewed the Carfax that was given to me, the previous owner was in a minor accident to the front, no further details. This was not disclosed to me at the time of purchase, which is my fault, I'm told the dealer is not required to reveal that to me. However, for the sales rep. to tell me that is has not been in any accidents, that's a different story. The Carfax report also shows the previous owner had all 4 tires replaced, then oddly enough, he had all 4 replaced only after putting less than 4,000 miles on the new pair. This is a 5 year old car, but it only had 16,xxx miles on it. Why would he replace the tires only after 4,000 miles on the new pair? Why did my tires go bald only after putting 9,000 miles on them before I had it towed to the dealership? I researched it and a suspension issue would cause early wear on the tires. What was affecting the vehicle when the original owner had it, is clearly affecting my vehicle still. I pointed out all of this to the service tech. I purchased an extended warranty contract from them at the time of purchase. I contacted them, they told me to have the dealership call, to start the process. I asked the service tech to call, I waited 3 days, still nothing from the extended warranty company. I called the service tech to see if he had called. He said he hadn't, cuz he said he knew they wouldn't cover it. Well, I didn't know he had the right to make that decision. He agreed to call but it sounded like it bothered him to do so. They were no help at all. Finally, I get a car from Patrick, the rep. who the extended warranty company sent out. The dealership did not even make me aware that he came out to inspect the vehicle. Patrick told me that they could not cover the repairs due to they don't cover missing parts. He further explained to me, the missing nuts and bolts mentioned earlier, did not appear to be sheared off. Indicating, that someone forgot to put them on or did not put them on correctly. Patrick told me to ask the dealer how did this get missed on the certified pre-owned inspection? I pointed this out to the service tech and to the manager. I did not hear one response from them. While Patrick and I reviewed the Carfax so I could point out the original owner replacing the tires after only putting 4,000 miles on his new pair. His copy of the Carfax did not show this on the history. His copy just showed they were balanced. How does this type of pertinent information, that would be favorable for the dealership be taken out of the Carfax history? Now, the service tech changed it from we don't cover the type of damage, to my vehicle was out of the warranty period. My argument is that the problem existed before the time of purchase. All the things I pointed out clearly show that. The dealership has given me speculation with no definitive cause. They still would not cover the repairs. They still haven't. Mind you, what I mentioned wasn't a fast process. This is about 4 months after I brought in my vehicle. I'm paying for a car, I haven't been able to use. It was only out of the warranty period, less than a month. You would think they would cover the repairs for a disabled Iraq veteran, after I pointed all of this out. I explained to them that I was a disabled veteran and I deserved better treatment from them, instead of being ignored for months. They didn't acknowledge this at all. More

Very Good Price and Robbie was Great! First off, Robbie is a great sales person. She is very relaxed, easy going and made the buying experience very pleasant. Second, the prices for the First off, Robbie is a great sales person. She is very relaxed, easy going and made the buying experience very pleasant. Second, the prices for the new Jeep Cherokees are great right now at this dealership. I think you would be hard pressed to find a better deal anywhere. I thoroughly recommend Huntington Beach Jeep (etc) if you are in the market for a new Jeep! More

Go see Kruger! Thanks Kruger for your assistance and patience with explaining details and making sure that I left satisfied with my choice in purchasing a Jeep Patri Thanks Kruger for your assistance and patience with explaining details and making sure that I left satisfied with my choice in purchasing a Jeep Patriot. More

Would only Recommend one Person to go to The MAIN reason I am giving 5 stars is because of Robbi Steponovich and Chris Rhyner! Robbi was completely upfront and was the MAIN contributor in get The MAIN reason I am giving 5 stars is because of Robbi Steponovich and Chris Rhyner! Robbi was completely upfront and was the MAIN contributor in getting me into my dream truck! I could not speak enough high praises for her determination and helpful nature in our deal process. She then handed us off to Chris in finance who was also incredible. Quick and to the point and extremely friendly. Again I am giving 5 stars PURELY because of JUST these two incredible employees. There should be more of them in the car dealership market and not the hard selling types that we normally run into. AGAIN Thank you Robbi and Chris!! More

Great experience Thanks Kevin for the help on getting my Nissan altima. the process was quick and easy. and like anytime anyone gets a car it can feel like forever to Thanks Kevin for the help on getting my Nissan altima. the process was quick and easy. and like anytime anyone gets a car it can feel like forever to get the process done. but not this time, it was done quickly and Kevin made sure to keep the conversation going to pass the time faster. definitely would come back again and recommend this dealer to my friends and family. More

buying a new jeep The experience with the dealer was very good. My salesman DARYL WESTON was very knowledgeable about the vehicle I was interested in. I have bought t The experience with the dealer was very good. My salesman DARYL WESTON was very knowledgeable about the vehicle I was interested in. I have bought thru him before and he is a pleasure to work with. More

Claudia Mendez I am so happy that Claudia Mendez helped me get my new car, she is very kind and funny and got me the best deal. I am so happy that Claudia Mendez helped me get my new car, she is very kind and funny and got me the best deal. More

Amazing Eric Rodriguez me ayudó cuando fui cambiar mi Charger por uno nuevo y es excelente vendedor y y te explica todo con detalle les recomiendo este deal Eric Rodriguez me ayudó cuando fui cambiar mi Charger por uno nuevo y es excelente vendedor y y te explica todo con detalle les recomiendo este dealer More

Returning Customer Dan Powers is the MAN!!! I've bought many new cars & it's always a all day thing or half day... Not here, the fastest I've ever bought a car with no Dan Powers is the MAN!!! I've bought many new cars & it's always a all day thing or half day... Not here, the fastest I've ever bought a car with no games 😊😊😊 I've bought a car here before, but this time it was a very pleasant & a fast purchase . More