Huntington Beach Chrysler Dodge Jeep RAM

Crap service in finance. Ram returned!! After 3 weeks with a new 18 ram I couldn't drive due to their finance Dept incompetence and no return calls or messages, I returned the truck after co After 3 weeks with a new 18 ram I couldn't drive due to their finance Dept incompetence and no return calls or messages, I returned the truck after consulting there bank and the division at Chrysler. They were missing paperwork so we couldn't license or insure or new purchase. We ended up returning the ram for a full refund after almost a month wasted. Crap dealership, don't waste your time trying to save here, it doesn't pay off!! More

Deceptive Finance charges-- extra $509 in fees There's a reason most people dread going to a car dealership. Imagine you negotiate a deal, come to an agreement, and then afterward the seller change There's a reason most people dread going to a car dealership. Imagine you negotiate a deal, come to an agreement, and then afterward the seller changes the deal and tries to charge you more. That's the system in place at this dealership. I worked with a salesperson named Manny Avendano, who was pretty easy to work with, and we negotiated a fair deal to purchase a used car and for a trade-in. When we moved to the finance office and talked with Don Vuong, that's when things went south. There were $509 in total fees added to the purchase contract that were completely ridiculous. 1. $250 'insurance fee' that gives the right to return the car within 48 hours for a refund. This is ridiculous. There's no way this is a real insurance program that is underwritten by an independent third party; this is simply the dealership adding pure profit to the deal on the back end, and changing the terms of the purchase price through a deceptive add-on. Don insisted that this is a required part of the purchase contract, standard on all deals this dealership makes, and could not be removed. 2. $179 NitroFill 5 year subscription. This is a standard add-on also, which pays for nitrogen in your tires and 5 years of roadside assistance. Of course, there's no good way to evaluate whether this program is any good while you're sitting there in the finance office, but between my auto insurance and a AAA membership, this is completely unnecessary. It was a xxxx of a fight and probably a half hour of arguing, but i did get this removed from the purchase contract. At first, Don insisted that this is standard requirement and could not be removed, but in the end he was easily able to delete it from the contract in two seconds. 3. $80 document processing fee. Every dealership charges a doc fee, and it's usually around this cost range. It's a xx fee that I've never had successfully removed from a purchase contract. But there it is, now you know how much this dealership charges. Keep in mind that all the docs are processed electronically. What is this $80 for? Software subscription? Am i paying for the labor hours for the finance manager? This is paying for dealership overhead, not my problem, bake it into the car's price. tl;dr Negotiated a deal with sales person and was happy. Then got to finance office and was hit with $509 more in fees the sales person didn't mention and were not part of the price we discussed. More

Bad customer service !!THE WORSE EVER!! I went to this dealer to purchase a 2018 dodge challenger because it was a good price "apparently". Everything was going really good the salesman was I went to this dealer to purchase a 2018 dodge challenger because it was a good price "apparently". Everything was going really good the salesman was doing his job until I went with the finance department! When I was about to sing the contract the price was totally different, I told the guy from finance, that the price was not correct he called the manager and told him that the was the final price for the car, well I said call the salesman, he did and the salesman told him that I was right, but the guy from finance and the manager didn't respect our agreement...so I left after waiting for 3 hours. That was the worse experience ever!! WATCH WHAT THEY WANT YOU TO SIGN. More

Finance charge Bought a used car, but car had been totaled, driver door wouldn’t close after several days and car wouldn’t start. Took back and the GM said give her Bought a used car, but car had been totaled, driver door wouldn’t close after several days and car wouldn’t start. Took back and the GM said give her what ever she wants in a life be up in the back and only pay $100 more a month. I had just filed BK so I felt lucky to be getting a new car instead of a used one. 5 year loan was supposed to be the deal with a 9% interest rate. To good to be true? Yes!!! They said I had to come back and sign new papers, they couldn’t get the interest rate promised (after realizing it was 11%), but they had gotten down to 9%. They neglected to tell me they “added “ an extra year on my loan and I did not pay attention to that since they said nothing had changed but the rate. Also I had so many inquiries on my credit report. Also the “finance charge that they supposedly were charging cause they were financing the loan was still added into the loan along and they sold my loan to capital one with the interest rate a month after buying the car. So I ended up paying $23,000 for a $14,000 car with no bells or whistles and no power locks or windows, I did notice until last year why my loan was paid off that they had changed my loan terms, so when I signed with new interest rate Also I’m paying interest for my loan with capital one. I thought I was so lucky and referred two people here. I hope that they go out of business just like mortgages people for lying and cheating to their customers. There service is terrible and molar warranty is a JOKE, don’t get it! Or the gas in tires! Don’t buy a car or refer people More

Worst, lousiest, uninformed, untrained JUST THE WORST! If you are a bit scared of the whole 'buying a used car from a dealership' scenario, or intimidated about going to a place that sells cars and getting If you are a bit scared of the whole 'buying a used car from a dealership' scenario, or intimidated about going to a place that sells cars and getting conned by a savvy knowledgeable used car salesman; Then have absolutely no fear when you come to HB Chrysler Dodge Jeep Ram... Crap...( whatever else is in their name), you wont have to worry about encountering that at HB Jeep. If your intimidation stems from the thought of a savvy used car salesman and feeling dumb for not knowing basic information about how the whole car buying or financing process works dont worry none of these sales rep do either. Their salesman have absolutely zero and i mean zero knowledge about what it is that their doing there. Literally hire guys with zero experience, and does it show. Simplest questions such as "What kind of insurance must i have to drive off the lot?" is met with a face of confusion and followed with "ummm... Im not.... let me find that out for you". By the way that is how most inquiries are responded to. its either that or "we'll go over that once we process it and find out ummmm.... im not quite sure". Every question is answered though. "Do you need proof of address?" ...umm..im not quite sure.... let me find out. "Does the cosigner need to be here for me to apply?".....we'll go over that once we process it and find out..... "what are the terms of the financing company. what requirements must be met?"...... ummmmm.. I.... let me find out for you.. "Do you have a bathroom?.... we'll go over that once we process it and find out. "do you have a brain?" im not quite..... let me find out for you... Seriously save yourself the time the headache, the display of disrespectful grown men talking and acting like a bunch of school boys. Cussing in front of you and figuring out how insurance for a vehicle works. I would be a bit more understanding about the sales rep they hire there but they are just as much at fault as HB Jeep is. I would not go apply in a field that i know absolutely nothing about. Nor would i hire someone who knows nothing about the product im selling. You dont see landscapers applying to be brain surgeons. And the people they hire there to sell us cars are just that know-nothing guys. But I guess that is how much respect HB Jeep has for its consumers. I really wish these guys got more training other than how to log into their dealer website and more Customer Service training but from what i saw the lady conducting part of the training was more concerned with letting the new herd of dumb flesh know how much more dedicated she is to the company than anything else. Maybe instead of continuing to hire herd after herd they should spend the money and commission theyre giving to these guy on some real training for how to treat a customer and most of all on a legal team or someone with some understanding of how advertising works. I guess nobody really cares of or has heard that false advertising is a crime. And maybe theyre just that disconnected and dont think that a knowledgeable and apologetic rep would mean the difference between a frustrated understanding customer and a pissed off misled consumer filing a claim for false advertising. Get your xxxx together HB Jeep. You wont be in business much longer if your lawyers are as good as your sales rep More

Prices a little deceptive when they force you to buy add-ons Great INITIAL prices, but they don't tell you about MANDATORY add-ons of $175 for "nitrogen" and $500 for some goofy body panel theft tags. So, add $6 Great INITIAL prices, but they don't tell you about MANDATORY add-ons of $175 for "nitrogen" and $500 for some goofy body panel theft tags. So, add $675 to the advertised price. This strikes me as illegal. Also, this dealer loves to DAMAGE your new car by drilling holes in the front bumper for the license plate. Usually it's crooked (three cars I have purchased here) and they use rough sheet metal screws that make the PAINTED bumper/fascia pucker and deform. Who thinks this is smart at this dealer? More

poor customer service and quality of vehicles had a check to pay for a vehicle out the door for my wife and unfortunately ran across these very unprofessional sales people/managers at this locatio had a check to pay for a vehicle out the door for my wife and unfortunately ran across these very unprofessional sales people/managers at this location. wouldn't recommend this dealership to anyone. brand new 2018 car wouldn't start, then no gas for test drive and the killer part was after we leave to get something to eat while they got the vehicle ready for sale we come back and the car won't even start after the battery had been charged for 2+hrs. really? spent 5 hrs. dealing with these renegades. what the heck are these guys doing at this place is unbelievable, brand new cars with mechanical/electrical issues before they even had a chance to be sold. i can imagine the problems with the cars after you purchase one. bought quite a few cars from different dealerships before {chevrolet, honda, toyota & mercedes benz} and never had such a bad experience as i've had here. BEWARE ! we went to another chrysler dealer and purchased the vehicle in approximately 4hrs. shop else where if you don't want any problems with car buying. More

Lousy service department Had an appointment with the service department for 10:30 AM. Arrived 10 minutes early and got checked in. Told 1.5 to 2 hours tops for oil change and Had an appointment with the service department for 10:30 AM. Arrived 10 minutes early and got checked in. Told 1.5 to 2 hours tops for oil change and tire rotation. After 3 hours they finally pulled in my vehicle to start work on it. Was over 4 hours waiting for this witn an appointment. Never will use them again nor will i be getting my next vehicle from them. More

Horrible Body Shop Manager (Steve) Horrendous customer service in the Body Shop!!! When I picked up my Jeep after 6 weeks of repairs; I assumed to meet the body shop manager and go over Horrendous customer service in the Body Shop!!! When I picked up my Jeep after 6 weeks of repairs; I assumed to meet the body shop manager and go over my repairs. However, I soon find out that the old body shop manager I had been in Correspondence with left the company. So I assume the new body shop manager will probably come and talk to me instead. Nope, my new guy they had hired Steve, just blows me off when I try to introduce myself and shake his hand. Yet, the guy is too busy to even acknowledge my existence. Then I look at my car and one side is darker in color than the other. They suggest to just "buff it out" and once it's in the sun the new paint will fade down to the old. So they're asking me to buff out the paint job they just did? I'm wondering why they're asking me to do their job after $8000 in repairs. In addition, I get in my car and drive home with a better indignation only to find out that my pants are soaked in oil from the seat. Apparently one of the mechanics leaked oil in my front driver seat, resulting in a new pair of pants ruined. I contact Steve the body shop manager, only to find out that they will not do anything about the issue. Very disappointed in Huntington Beach Jeep! Steve call me back and we will resolve this issue. You have my number I'm waiting on your call. More

Incompetent managers. They have people who call them sales people and managers who are not trained and not familiar and aware of what do called their own polices They have people who call them sales people and managers who are not trained and not familiar and aware of what do called their own polices More