Huntington Beach Chrysler Dodge Jeep RAM

Good Car, horrible financing and post sale attention Great price on a Jeep Grand Cherokee, but make sure you come with your own financing. They tried to trick me into a 5.9% 84 month loan ($15k cost of i Great price on a Jeep Grand Cherokee, but make sure you come with your own financing. They tried to trick me into a 5.9% 84 month loan ($15k cost of interest on only $38k!!). Wouldn’t tell me the rate, only wanted to talk about monthly payments. Alex (finance) never ran our credit, but could “only” come down a little. Come to dealership with pre financing from your credit union, and save THOUSANDS. Then finally, after the PAINFUL financing guy, they made us wait 2 HOURS so they could wash the car (stored on a dirt lot)! 2 hours???? I can wash a car myself with a bucket and a hose in less than 1! More

Great service Henry was helpful and attentive to my re call for jeep grand cherokee. I would recommend to friends and family and my next car service. Henry was helpful and attentive to my re call for jeep grand cherokee. I would recommend to friends and family and my next car service. More

Excelente service Henry and tai went the extra mile to make sure my sprinter was done right and on time , I strongly recommend everyone to bring your car to them . Henry and tai went the extra mile to make sure my sprinter was done right and on time , I strongly recommend everyone to bring your car to them . More

Beware!! BEWARE!!! If I could give negative stars, I would've! I was sold a car and not even 24 hours later I'm having issues. Oh it's nothing major, they said BEWARE!!! If I could give negative stars, I would've! I was sold a car and not even 24 hours later I'm having issues. Oh it's nothing major, they said, and sent me on my way. Come to find out, there are major issues wrong, the kind of issues that make my car unsafe to drive unless I pay out of my pocket to get it fixed...and when I went back to the dealership to explain the issues, they simple said there is nothing we can do for you. Such a shame and what a scam!! Reporting them to the DMV and The Bureau of Automotive Repair. They knew there was damage and did not take the time to repair before they sold it to me. DO NOT BUY HERE, THEY WILL NOT TAKE CARE OF YOU!! More

Shady and time wasters Let me start off by saying, this dealerships reviews are accurate. I purchased a new Jeep Wrangler the ogheo night....4.5 hours later. Not because of Let me start off by saying, this dealerships reviews are accurate. I purchased a new Jeep Wrangler the ogheo night....4.5 hours later. Not because of log negotiating but because they leave you at your seat while they stand off in the distance doing nothing. They have the, "this is the price take it or leave it attitude." Saying things like, "if you don't buy it, someone else will." If you have a trade, don't bring it here. They won't give you anything for it, although blue book value states otherwise. Finance hides things in the contract, including nitrogen filled tires that you cannot get them to remove at $200 extra. I will never come back to this dealership, and unless you have time and money to waste, I suggest you don't either. More

Fraudulent charges were refunded UPDATE: Problem resolved. The day after I posted this review, I received a text from one of the managers, David Nehrir, who apologized for the bad exp UPDATE: Problem resolved. The day after I posted this review, I received a text from one of the managers, David Nehrir, who apologized for the bad experience I'd had. Furthermore, they mailed a check refunding the fraudulent charges. INITIAL POST: The finance staff Leo (I don’t know his last name) and Cisco Mejia fraudulently charged me $628. I explicitly stated that I did not want to buy any optional goods or services. Leo said that the Nitrofill and Etch theft deterrent device were included on all vehicles and that there was no additional charge. That was a lie. I also explicitly stated that I did not want the vehicle contract cancellation, and they charged me for that. I have called and left voicemails repeatedly and have never received a call back. I have exchanged 7 emails with the finance staff, but they have not communicated anything with me regarding the fraudulent charges. All of their paperwork was on a screen. On each screen, Leo told me what I was signing and then scrolled down to the bottom where I would sign. I was not able to see that he was checking boxes that were the exact opposite of what I had said. They put all the paperwork on a flash drive but did not give me the flash drive when I left. I was not given any paperwork, contracts, or receipts except for a receipt that just listed the $2,500 down payment I gave at the time of purchase. I purchased the car on Sunday, June 10, 2018. Since it was Sunday evening, my bank was closed. When I came back to Huntington Beach (I live in San Diego) on June 14 to pay the balance on my car, I asked for a receipt, and that’s when I saw the extra $628 of charges. I met with Alex Sandoval who said his manager would need to talk to his manager before the charges could be reversed. It has now been over 6 weeks of me calling and emailing them and hearing nothing back. The Etch that Leo said was free was $199. The Nitrofill that he said was free was $179. The vehicle contract cancellation option that I said I did not want was $250. On their website, their core values include truthfulness, responsiveness, and consistency. I have experienced the exact opposite of these. The finance department has been deceitful, dishonest, unresponsive, and unreliable. These fraudulent charges and the process of trying to get my $628 back have caused a great deal of emotional and mental stress as well as financial hardship. The good experience I had with their salesman T. Wayne and their competitive pricing has been completely erased by their finance team’s deceitfulness. More

Do not waste your time here if you want a custom order I wasted my time at this dealership trying to buy the new RAM 2019 Limited. It took them few appointments to get them to bring one from another locati I wasted my time at this dealership trying to buy the new RAM 2019 Limited. It took them few appointments to get them to bring one from another location for me to test drive it. Then they completely ignored me when I told them I wanted to custom order it because I wanted features the ones they had in inventory did not have. A couple of months later, I was told I needed to talk to the Fleet Sales Department. I ended up contacting them and shared with Hank Comnos the details of the order. It has been 2 weeks now and no answer. Every time I talk to him he tells me he is too busy and has 400 emails he needs to respond to. They make it look like they are doing you a favor by selling you a truck which they can seem to be able to do. I felt like being in a third world country. Bottom line don't waste your time here if you need to special order a car because either the cars cannot be ordered or these guys are too incompetent to sell cars. The truck is great but with these idiots, I'd rather go to Ford which seems to know how to sell trucks and treat a customer. More

Don't go to this dealership Stop! Don't bother going here. Please take my advice as a loyal Jeep owner for the past 30 years. This is a great brand and a great vehicle, but this Stop! Don't bother going here. Please take my advice as a loyal Jeep owner for the past 30 years. This is a great brand and a great vehicle, but this dealership will not give you an example of either of those. I have tried to buy jeeps here, tried to have my jeeps serviced here (I have owned 6 and half dozen of my friends own them because of me) and every attempt has been a disaster. Twice in the past 4 years I have walked on to this dealership to buy a vehicle - cash in hand. Both times I walked the lot for 15-20 minutes without being acknowledged by anyone. When I go inside and ask for help I end up sitting on the chair for another 15 minutes. Each time I have had to leave and go down to the jeep dealership on Harbor (not a great place but at least the do customer service). Today I had a service appointment because I had been given a gift certificate by a friend who knows I love jeeps. Pulled up, parked my car and waited.....and waited....20 minutes. I flagged a gentleman down and was told that someone would be with me shortly and that my oil change would take 2 hours. Another 20 minutes went by. I called the service desk from the parking lot and asked to speak with a manager - I was transferred to VM. I am home now. Going to have a ceremonial gift certificate burning. Don't go here. Please go to another dealership that sell Jeep. They are great cars! More

xxxx, poor, service! Finance dept. Are bunch of liars. This is by far the worst car buying experience I have ever had. Finance people are bunch of thieves. They add item and warranties that you don't want This is by far the worst car buying experience I have ever had. Finance people are bunch of thieves. They add item and warranties that you don't want or need. They are crooks. They do not call customers back. People beware of this place. From sales people all the way to upper management. They take your money and that's it. (Daniel Andersen) sales manager can never be reached. More

Absolute joke! I am 45. I have probably purchased 30 cars in my lifetime (not exaggerating). This was the most unprofessional and horrible dealership I have EVER bee I am 45. I have probably purchased 30 cars in my lifetime (not exaggerating). This was the most unprofessional and horrible dealership I have EVER been to. I have purchased cars from tiny used car lots to big dealers and I have never seen such uneducated and unorganized sales staff in my life. A week later I still can't believe how weird my experience was. I felt like I was in the Twilight Zone. wish I could write out all of the details but I don't have the patience for that. More