Huntington Beach Chrysler Dodge Jeep RAM

Bought Jeep here. Service use to be great... not any more. They always say 2 hours ...never happens, See lots of people walking around but sure is milage they accumulat Service use to be great... not any more. They always say 2 hours ...never happens, See lots of people walking around but sure is milage they accumulate. More

Salesman was nice but.. The salesman Victor was a really nice, honest guy. I honestly felt bad leaving the dealership because he did everything he had to do. It wasn't until The salesman Victor was a really nice, honest guy. I honestly felt bad leaving the dealership because he did everything he had to do. It wasn't until his manager stepped in with my "deal" when things went south. First off, they are telling me the price of the wrangler I want to purchase is $32.5K then this dingo walks in and tells me my monthly payment is going to be $797 over 72 terms, they clearly werent looking to sell a car. They add in their $4k dealer accessories kit which is smoke and mirrors, and tell you that you must finance the vehicle through the dealership for atleast 3 months at 7% APR, then you can refinance with any lender. As someone with very good credit, I've never seen modern cars selling with 7% APR. I managed to shave $2K off their dealer accessories and took out the other xxxxxxxx warranties they tried baiting in as well, so for those that say its non negotiable, it is but they wont take it all off. The final straw for me was the insult of an offer for my trade in, they were a good 30% under its fair trade in value, I have other offers from dealerships and carmax to back up my "fair value" assesment. I walked, too much smoke and mirrors, hidden fees, etc. I will be buying a wrangler but certainly not from them. They'll also reply to this and likely say something along the lines of we sell 10,000 cars a year all at our advertised prices 100% of the time, but if you read all the reviews here you'll quickly understand that is total poppycock. More

Be prepared to walk Their price is acceptable yet they added this unnecessary package (see other ppl reviews) Lease and purchase prices promotion are different...be sure Their price is acceptable yet they added this unnecessary package (see other ppl reviews) Lease and purchase prices promotion are different...be sure to know what number you're working with. They will ask you what you want to pay but they don't tell you what price they ate working off. Don't go after 6pm or eat dinner b4 u go. It's better if you walk so they will negotiate price with you...do your homework. I didn't have much choice because I need a car and they were the one had inventory. More

Bait and Switch They offer "great deals" on their advertisements and online. However, you have to add back on the dealer options which are only negotiable. So the p They offer "great deals" on their advertisements and online. However, you have to add back on the dealer options which are only negotiable. So the price goes back up. More

Worst dealership ever to get your car serviced Not only did I have to rent two rental cars because the first one the back hatch was broken. But they hit my car into separate areas took 45 minutes t Not only did I have to rent two rental cars because the first one the back hatch was broken. But they hit my car into separate areas took 45 minutes to find my car and when I got in my car it’s smelt like a cigar. Which means it was being driven around while I was waiting for it I’m assuming. My gearshift is not as smooth as it used to be it is sticking and they never call you back! Also my alignment seems off and wondering if it’s from the guy that was joy riding in my car while smoking his cigars! I find this place very unprofessional. There where 3 other clients and they’re complaining about servicing of thier cars while I was waiting for my car for 45 minutes for them to find! More

Do they even want to sell cars? We called the dealer about one SPECIFIC vehicle (2019 Dodge Durango RT AWD). We told them we were driving from out of town and would be there in rough We called the dealer about one SPECIFIC vehicle (2019 Dodge Durango RT AWD). We told them we were driving from out of town and would be there in roughly 2-2 1/2 hours. We specifically asked if they could have the car ready for us to drive. They agreed. We called 15 minutes before we arrived only to find out they didn’t actually know where the vehicle was. They have multiple different lots and in the 2 1/2 hours we gave them to find the vehicle, they did no such thing. We got there and the vehicle was not there, however they tried to pressure us into starting paperwork to buy a vehicle we have not even seen?? We waited an hour and nobody even knew what lot the vehicle was even on. We talked to 5 different people and nobody was actually knowledgeable enough to help us. Everybody promised they would find out right away, only to never see them again. We then got a call 2 hours after we left the dealership incredibly upset, only for them to ask where we were because they had our WRANGLER ready for us to look at. THEY DIDNT EVEN REMEMBER WHAT CAR WE WANTED. Needless to say, you couldn’t pay me enough to step foot back onto that lot. More

Illegal bait-and-switch for all cars in inventory -------BUYER BEWARE-------.... ALL PRICES YOU SEE ADVERTISED ONLINE ARE """NEVER""" THE PRICE YOU WILL PAY, according to Mario the salesman who told m -------BUYER BEWARE-------.... ALL PRICES YOU SEE ADVERTISED ONLINE ARE """NEVER""" THE PRICE YOU WILL PAY, according to Mario the salesman who told me this dirty secret that this dealer recently changed their policy. EVERY THOUSAND OF VEHICLES IN-STOCK (NEW AND USED) NOW REQUIRE A MINIMIUM OF $4,000 MARKUP PRICE ($1,500 more for RAM trucks) FOR THE JUNK DEALER AFTERMARKET ACCESSORIES INSTALLED before they will sell the cars to you, AND IT IS """NON-NEGOTIABLE..."""" Their markup price may be possible to negotiate on very-rare case basis, but only good for few hundred dollars off max. If you are a guy, FORGET IT, you are required to pay the full $4,000 markup price. Only ladies can negotiate the $4,000 markup aftermarket price for few hundred dollars less. They are very-PREJUDICED and BIASED on who will get the discount or not, and I saw all these events on my face personally overhearing from other customers nearby. Not every people will get the same price, opportunity, and discount. PLEASE SAVE YOUR TROUBLE AND LOOK ELSEWHERE...Run, RuN, RUN AWAY... (PS: This 1-star review wouldn't be posted if dealer didn't screw up with the wrong stock number of vehicle we originally worked on for 24 hours straight, but sold it to different customer instead despite my bill of sale contract was already created and signed. I lost my patience and anger, their stupidity, and stormed out. I would be happy to keep this bait-and-switch dealer a secret and give them 5 stars today (and not post this review) if they didn't screw up on me. Huntington Beach Chrysler Dodge Jeep dealer is the lowest, lowEST, and LOWEST of the worst you can find in this whole United States country.) -------YOU'VE BEEN WARNED!!!.......-------- More

Purchase new vieacle Very bad experience, not recommend, had deposit 10000,tried to get more financial options, they just give only 6 years,they were very disrespectful an Very bad experience, not recommend, had deposit 10000,tried to get more financial options, they just give only 6 years,they were very disrespectful and impolite More

HONOR YOUR WARRANTY! When you go to a dealership and buy a car new from the lot, you're not just buying a car but you're buying a piece of mine that anything that breaks o When you go to a dealership and buy a car new from the lot, you're not just buying a car but you're buying a piece of mine that anything that breaks on it is covered for the next 36,000 miles. You're not expecting them to all of a sudden after a year-and-a-half turn on you and try to rip you off looking for any reason they can. My radio broke a year ago and I took it out oh, this does not void the warranty, even though he's trying to convince me it does and trying to convince me that my air conditioner knob won't turn because I took my radio out of year ago. Not only that, I've been bringing my vehicle to this place for the past year since I got it and the last two times I brought it it didn't have the radio in it and because I didn't get this bearded self proclaimed mechanic as a service provider... it was never a problem and all the issues that were covered under warranty we're fixed. I wasn't asking for the radio to be fixed. This time it was my door latches and my air conditioner knob would not physically turn and he's going to try to tell me that that's because I took my radio out a year ago and it's so ridiculously underhanded and is blatantly transparent they are not out for customer service or do you good because you bought a vehicle from them...they are out to suck as much money out from you as they possibly can even as a loyal customer. I don't understand it because these guys, at the front desk, if they're not getting the money you've figured they would understand and it would try that help you get your car fixed...not try to say $150 to bring it in when it's under warranty. Yes you heard me $150 to bring it in and it still under warranty it's only a year-and-a-half old. I did not install any more systems I did not alter anything electrical inside I simply took the radio out of the dash. They wouldn't even compromised to fix my back door latches on my patch on the back because you know that's directly related to the radio(sarcastic) and makes a whole bunch of sense there. I really wish he wouldn't have been so stubborn with this, it's just not right, taking the radio off does not effect the door latches nor the A/C components and DOES NOT void your warranty... and he kept thinking if he explained it enough to me that I was going to believe what he said. So basically they are trying to rip me off and weasel their way out of a signed contract warranty...when there's been multiple repairs on this thing...in the same condition as it's in now...so there's nothing really more I can say to get the point across. The Dodge I had bought had broken multiple times within the first year and they had it for upwards of two weeks at a time, 2 weeks and I didn't say nothing I didn't complain at all because they had me covered and they fixed everything that was wrong with it... everything that was DESERVED to be fixed. Now for a couple little things it would have taken maybe an hour and a half to do all of them, they're going to cause me and themselves this much trouble trying to squeeze a hundred something bucks out of me which...I got...but it's not the point. The fact that they serviced before in the same condition and now they're not lets you know that the inconsistency automatically leads to the conclusion that they're ripping us off every chance they can get...any time they can think of. I know this is common knowledge, that dealers rip you off....but I'm not having it this time....you should have just fixed my doors and A/C....I talked to my lawyer friend...my warranty is still valid....stop jerking people around. I'm about too move forward with being a real pain in the xxx for you HB dodge...you maybe enough of of people in HB...stop greed before I start a campaign. ;) More

Great customer service Genie Mguerian hands down had the best customer service. I went in stressed out and she had everything taken care of for me. -Jamie R Genie Mguerian hands down had the best customer service. I went in stressed out and she had everything taken care of for me. -Jamie R More