Huntington Beach Chrysler Dodge Jeep RAM

Rude, disrespectful, unprofessional, and very nasty attitude **Rude, disrespectful, unprofessional, and very nasty attitude.** I called yesterday, 10/23, and made a 7:00 appt. for today 10/24. When I spoke to H **Rude, disrespectful, unprofessional, and very nasty attitude.** I called yesterday, 10/23, and made a 7:00 appt. for today 10/24. When I spoke to Henry Jimenez (service advisor) we discussed (and confirmed) fixing 4 issues; replace 2 front tires, fix the recall, door paneling falling off, and I needed a new key fob. Henry then told me that they would only need my car for a day because these were all very "simple". My car was dropped off at the dealership at 7:05 am. Henry called me at 3:00pm (8 hours later) with a nasty attitude, and said "I don't know why you had your car towed up here, we started it just fine". I then reiterated the issues that needed fixing, and Henry said "oh yeah", and hung up. I then called back at 5:49 and asked Henry when my car would be ready, and he said I couldn't pick it up until tomorrow. I told him that it was crucial I get my car back, because I was taking my godmother to chemo in the morning & I had school. Henry very nastily replied "yeah, well". Then Henry lied and said "We didn't have the tires in stock". When I told him that wasn't true because I confirmed that there were 5 tires in stock before I made the appt. he again nastily replied "yeah, well". I then said "If you had any issues you should have just called me". Henry again "yeah, well". I asked him why he didn't call me; he gave no response. I then said "New tires are simple and quick, you still have time to do it today." Again Henry nastily replied, "yeah, well - no I don't". He then text messaged me at 6:02, and said I could get my car (with no new tires of course) which was the sole reason for dropping it off. Obviously I can't drive with no tread (that's why the car was towed). More

Great fast and wonderful Awesome dealership and they give excellent Service and honest people I'm happy with my vehicle happy with the service ! And the salesperson Caesar Awesome dealership and they give excellent Service and honest people I'm happy with my vehicle happy with the service ! And the salesperson Caesar was awesome More

First time buyer As a first time car buyer I could not be any happier with my experience. Top shelf treatment from start to finish. I highly recommended HB Jeep As a first time car buyer I could not be any happier with my experience. Top shelf treatment from start to finish. I highly recommended HB Jeep More

Service department I had trouble with my Jeep alternator & spoke to HENRY at the service dep ; that guy was awosome & he always informed me what was going on with my car I had trouble with my Jeep alternator & spoke to HENRY at the service dep ; that guy was awosome & he always informed me what was going on with my car , most importantly he was kind & was very helpful trying his best to satisfy the customer .once again thank you HENRY More

Overall 10/10 ! So much to pick from Gaspare Longo helped me and my dad pick out our Jeep Wrangler! He was very helpful and offered us a great deal and also included all the extras we wan Gaspare Longo helped me and my dad pick out our Jeep Wrangler! He was very helpful and offered us a great deal and also included all the extras we wanted for a great price. Ask for him when you go in! More

False Promises After 2 and a half hours test driving a vehicle and waiting to see if their financing would match my banks APR pre approved loan, we made a deal. Th After 2 and a half hours test driving a vehicle and waiting to see if their financing would match my banks APR pre approved loan, we made a deal. The salesman said their financing dept would beat my bank by 0.4% APR. We shook on it and the vehicle was sent out to get washed and detailed. A few minuets later he came back and no deal on their financing and if I wanted to use my bank, I would have to sign a contract with them at 1.92% higher APR. He said wait to get my first statement/payment and then take the loan to my bank to have them cut a check to pay off the loan and have my bank take over the loan. Of course I refused and promptly left. It's too bad because the vehicle was perfect for us and the price was right. More

Amazing help! I had an amazing experience , was help in every possible way and finding the perfect vehicle! I will definitely recommend this dealer to all my friend I had an amazing experience , was help in every possible way and finding the perfect vehicle! I will definitely recommend this dealer to all my friends Cesar Aguilar thank you !!! More

Avoid!!!! Horrible customer service.. Don’t bother getting a pre approved loan from a major lender they will not accept. Ie. USAA pre approved loans Felt as i Horrible customer service.. Don’t bother getting a pre approved loan from a major lender they will not accept. Ie. USAA pre approved loans Felt as if I was inconvenience to them for wanting to purchase a car. Plan on spending hours waiting on finance even if you are 1 of 2 people waiting. While you are waiting you would think they would be prepping your car for delivery to you , however that is not the case. So after waiting hours on finance, plan to spend at least another hour waiting on them to take another hour to wash your car. Dealer feels like it should be a used car dealer on the corner in a neighborhood. More

Quite surprise We came in with a specific product in mind and walked out with an upgrade some how. Overall, they made it work. I just wish the finance section was mo We came in with a specific product in mind and walked out with an upgrade some how. Overall, they made it work. I just wish the finance section was more transparent. My original budget gets affected if you have additional charges. More

BEWARE I came in to buy a 2018 Challenger because of the advertised price. They pulled the old "four square" sales trick where they only show you down payme I came in to buy a 2018 Challenger because of the advertised price. They pulled the old "four square" sales trick where they only show you down payment and monthly payments without telling you the actual price. I went home and plugged the numbers into a car payment calculator to learn that the total amount financed was several thousand dollars more than we talked about. I had to call back the next day to learn that they tried to hide a FOUR THOUSAND DOLLAR extended warranty in those numbers, hoping that I wouldn't do the math. We never once discussed an extended warranty, I never asked for it, and they never disclosed that they were adding it to the total amount financed. If you absolutely must buy a car from this place, make 100% sure you know what the price of the car is...and what else you're paying for. If your salesman keeps going to the finance guy and returning with only down payment and monthly payments, talk to the finance guy directly and see what the total amount financed is and an itemized list of things that contribute to that number. You should go to a dealership that's not stuck in the 80s with shady sales tactics, though. It's 2018; you don't have to put up with this anymore. More