Huntington Beach Chrysler Dodge Jeep RAM

HONOR YOUR WARRANTY! When you go to a dealership and buy a car new from the lot, you're not just buying a car but you're buying a piece of mine that anything that breaks o When you go to a dealership and buy a car new from the lot, you're not just buying a car but you're buying a piece of mine that anything that breaks on it is covered for the next 36,000 miles. You're not expecting them to all of a sudden after a year-and-a-half turn on you and try to rip you off looking for any reason they can. My radio broke a year ago and I took it out oh, this does not void the warranty, even though he's trying to convince me it does and trying to convince me that my air conditioner knob won't turn because I took my radio out of year ago. Not only that, I've been bringing my vehicle to this place for the past year since I got it and the last two times I brought it it didn't have the radio in it and because I didn't get this bearded self proclaimed mechanic as a service provider... it was never a problem and all the issues that were covered under warranty we're fixed. I wasn't asking for the radio to be fixed. This time it was my door latches and my air conditioner knob would not physically turn and he's going to try to tell me that that's because I took my radio out a year ago and it's so ridiculously underhanded and is blatantly transparent they are not out for customer service or do you good because you bought a vehicle from them...they are out to suck as much money out from you as they possibly can even as a loyal customer. I don't understand it because these guys, at the front desk, if they're not getting the money you've figured they would understand and it would try that help you get your car fixed...not try to say $150 to bring it in when it's under warranty. Yes you heard me $150 to bring it in and it still under warranty it's only a year-and-a-half old. I did not install any more systems I did not alter anything electrical inside I simply took the radio out of the dash. They wouldn't even compromised to fix my back door latches on my patch on the back because you know that's directly related to the radio(sarcastic) and makes a whole bunch of sense there. I really wish he wouldn't have been so stubborn with this, it's just not right, taking the radio off does not effect the door latches nor the A/C components and DOES NOT void your warranty... and he kept thinking if he explained it enough to me that I was going to believe what he said. So basically they are trying to rip me off and weasel their way out of a signed contract warranty...when there's been multiple repairs on this thing...in the same condition as it's in now...so there's nothing really more I can say to get the point across. The Dodge I had bought had broken multiple times within the first year and they had it for upwards of two weeks at a time, 2 weeks and I didn't say nothing I didn't complain at all because they had me covered and they fixed everything that was wrong with it... everything that was DESERVED to be fixed. Now for a couple little things it would have taken maybe an hour and a half to do all of them, they're going to cause me and themselves this much trouble trying to squeeze a hundred something bucks out of me which...I got...but it's not the point. The fact that they serviced before in the same condition and now they're not lets you know that the inconsistency automatically leads to the conclusion that they're ripping us off every chance they can get...any time they can think of. I know this is common knowledge, that dealers rip you off....but I'm not having it this time....you should have just fixed my doors and A/C....I talked to my lawyer friend...my warranty is still valid....stop jerking people around. I'm about too move forward with being a real pain in the xxx for you HB dodge...you maybe enough of of people in HB...stop greed before I start a campaign. ;) More

Great customer service Genie Mguerian hands down had the best customer service. I went in stressed out and she had everything taken care of for me. -Jamie R Genie Mguerian hands down had the best customer service. I went in stressed out and she had everything taken care of for me. -Jamie R More

Bait and Switch, Legal? Went to the dealer after they would not negotiate an out the door price over the internet or phone. Turns out the Ram truck that was advertised was j Went to the dealer after they would not negotiate an out the door price over the internet or phone. Turns out the Ram truck that was advertised was just a ploy to get customers into their door. The truck is a Ram 2019 Longhorn with a stock number 50505 was advertised as an MSRP of 58K when the actual vehicle was 62K, they then proceeded to tell me that I had to buy 4500 dollars in additional dealer services to get the vehicle at the advertised price. Makes sense since the garbage they sell as "extra coverage" is 100% pure profit and the sale of the truck is a just s small fraction into their pocket. The sad part of this story is my wife is 8 months pregnant and we spent 4 hours there just to be taken advantage of. I even bought a vehicle here in 2014 and got the vehicle and at the advertised price. Not sure if what they are doing is legal but its sad to see places like this are still in business. Even contacted Ram which didn't have much to say. Really love the looks of these new trucks but I cant see a reason why I would want to give my business to people like this. Would rather pay more for something less to an honest dealership that cares about customer service. More

The Jeep section is the worst and racist dealership ,ever Wish I have more space to analyze them,1.sales manger Mr jose Rodriguez profiled us as black people when we told him we buying cash he thinks we jack Wish I have more space to analyze them,1.sales manger Mr jose Rodriguez profiled us as black people when we told him we buying cash he thinks we jacks he just cut us lose as fast as possible, the 4th day we went there another sales manager.came by name Mauro did the same ,The only person that saved the dealership on the 5th day cos he called was Ricardo, who has a brother called cesar,..at the end we told him let's sign papers we not taking delivery until tomorrow let's get them casher check from the bank ,Mr Mauro said that the dealership don't do that unless we get green cash ,or the cashier check at the same time there was $2000 mark up which we didn't know about after the fact,Mr Mauro said that the only way there can sale to us , we most pay the 2k mark up , we like ok the next day I went to the bank to get them a casher check of 43k plus, my brother that was supposed to sign the contract fell sick at the same time had to go to Vegas for urgent issues, he came back the second day to sign the contract which we would have signed and get the casher check from the bank the next day but he kept us there for 4hrs after that he said we should go get the money and come back ,come to find out there sold the particular jeep I already paid for 2days earlier .Mr Mauro was like I get you another car come to find out the one he got is more expensive, we were so frustrated we wish another dealership had that particular jeep we looking for their BS us so bad cos there are the only dealerships that has that particular jeep we want , it was the worst and unappreciated transaction we have ever made ,so disappointed, never knew we will be treated so poorly there , More

Many extra fees added Too many fees, products and services added to the vechicle that were not discussed during the negotiation. This unprofessional process cost me hours Too many fees, products and services added to the vechicle that were not discussed during the negotiation. This unprofessional process cost me hours to get fees and services I did not want removed from that process. I have bought many cars in my life and never experienced such unprofessionalism. I would never recommend the dealership or return for purchase or service More

JUST VERY COFUSED!! We bought a Jeep from here in 2015 and had a great experience... Don't know why when we went to buy a Rebel truck a few days ago for the amount that We bought a Jeep from here in 2015 and had a great experience... Don't know why when we went to buy a Rebel truck a few days ago for the amount that it was advertised on their website they said if they sold it to us for that amount they would be loosing money so why did they advertise it at that price? Very confused and disappointed.... we did not even try to haggle the price we just wanted to buy it exactly the way it was advertised! I'm thinking it must be under different management since 2015? More

Second best car buying experience Our salesperson Kenny was professional and non-pressuring throughout the the buying experience. Before going in I had heard a few stories, mainly Our salesperson Kenny was professional and non-pressuring throughout the the buying experience. Before going in I had heard a few stories, mainly from the competition; 1) The advertised pricing is a bait and switch. 2) The customer service is terrible. Although far from perfect, I feel doing my homework before buying a car is a strong suit of mine. The deal they were offering on the Cherokee Trailhawk was great, like 10k off sticker. Funny thing, three other dealers told me there is no way HBD could sell it for that price. I started with a call, Kenny was very helpful and confirmed they had the car. We set a time to come down ro do the deal. My only issue was before we even started. Kenny told us the car would be on the lot cleaned and ready to go, it wasn't........ While gradding lunch, my wife and I got the call it was ready for a tezt drive. Now I don't test drive (slow my process down), but the car is for my wife and she wanted to kick the tires. Anyway, my take on th HBD, they are a no haggle dealer, they sell cars at discounted pricing and the feel of the place is no frills IE; don't expect a free tank of gas. They have a sign that says they fill only 3 gallons in the tank to help keep cost down. Where some shoppers might get confused thinking all dealers can deal off their lowest price, even when HBD is lower than most of the competition in the area, they may feel a better deal can be made, in the end do the homework before going in and as we did it could turn out to be a great buying experience also. Good luck and happy hunting. More

Fairly decent and good prices Our sales rep Garret was very knowledgeable about the vehicles we were interested in and was not pushy at all. The new car detail job was subpar, had Our sales rep Garret was very knowledgeable about the vehicles we were interested in and was not pushy at all. The new car detail job was subpar, had smudges in the interior which were pointed out before and still there which we will take care of on our own. For this reason I gave an average for quality of work. Finance dept. a bit pushy, but we knew what we wanted. Overall experience was good. All questions were answered at a later time when we returned for the detail. More

Great price Great price. Good selection and service sales staff was flexible with my schedule. Documents were drawn with an eye on how long I would have to wait. Great price. Good selection and service sales staff was flexible with my schedule. Documents were drawn with an eye on how long I would have to wait. More

Best service and sales people I have ever have dealt with ! We Bought a Jeep Wrangler and we wore so Impressed with their sales and service, 3 days later we bought a ram 1500 4x4. I would give them 10 ??????? We Bought a Jeep Wrangler and we wore so Impressed with their sales and service, 3 days later we bought a ram 1500 4x4. I would give them 10 ???????????????????? If I could thanks for all your help guys !!! Thanks RAD More